Office Management and Hygiene Course for Office Assistants

Statement of Need

Office assistants typically work with others to make sure that an office functions better. They provide administrative and clerical support for the proper functioning of the organization. They must have relevant skills to perform their duties effectively. These skills are technical, administrative, interpersonal and conceptual. Technical skills are essential for understanding and executing specific duties and clerical routine tasks. Administrative abilities enable one to understand and follow policies and procedures to carry out organizational activities in an orderly manner. Interpersonal skills consist of the ability to understand other people and interact effectively with them. Conceptual skills involve the ability to acquire, analyze, and interpret information appropriately. The above skills form the basis of important management and administrative activities such as front office management, customer care, records management, information management, office hygiene etc. 

Who Attends

All office assistants and people newly appointed to supervisory roles, along with Secretaries and record clerks within the office environment, who want to build on their skills and knowledge

How participants will benefit

At the end of the programme, participants will be able to:

• Enhance their effectiveness and development;
• Perform office and administrative functions effectively and efficiently; 
• Independently work with less supervision;
• Deal with day-to-day work problems more effectively;
• Improve relationships with colleagues and customers;
• Communicate more effectively; 
• Provide better care to customers;
• Enhance hygiene in the workplace;
• Apply proper etiquettes at all times;
• Handle stressful situations.

Topics Include

TOPICS INCLUDE

• Office management.
• Administrative services management.
• Management functions.
• Records management.
• Problem solving and decision making.
• Interpersonal and communication skills.
• Customer care.
• Personal effectiveness.
• Team working skills.
• Time management.
• Managing stress.
• Office hygiene.
• Etiquette.