Management Development Programme For Executive Assistants I (Basic)

Statement of Need

The Executive Assistant (EA) profession is a supportive one requiring secretarial as well as managerial and administrative skills. It is a profession demanding ethical or moral conduct where one has to display a positive attitude towards executives and other stakeholders. The profession requires continuous self-development on mental and physical orderliness. The modern working environment requires that every individual acquires management skills.  People who lack the skills have failed to pursue bigger dreams, failed to work in teams and they become their own obstacle in career growth and development.  

Management Development Programme for EA 1 has been specifically designed to enhance special capabilities that this cadre of staff requires if they to be an asset in their organization.  Participants will be taken through management principles, and given an opportunity to reflect on the changing role of the EA.  They will be challenged to think of means of making their jobs more appealing.

Who Attends

Executive assistants, senior personal secretaries and administrative assistants.

How participants will benefit

At the end of the programme, participants will be able to:

• Explain the importance of the role of Executive Assistants;
• Describe management functions;
• Explain the importance of human resources in the organization;
• Apply office and management skills effectively;
• Manage information
• Identify and clarify priorities; know what to do when dozens of people and tasks, demand your attention
• Communicate at all levels effectively
• Write effective reports

Topics Include

• Functions and significance of the position of executive assistants;
• Management functions;
• Office Management
• Office rules and procedures
• Principles of management;
• Public relations and protocol;
• Managing the boss;
• Information needs for decision making;
• Report writing;
• Communication skills;
• Office imprest and petty cash management;
• Time management.
• Stress management
• Serving customers effectively