Effective Report and Minute Taking

Statement of Need

Effective communication is a key element in good governance. Governments, parastatal and private industry are expected to demonstrate good governance to their various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving and decision making. A report becomes one of the most important tools for effective and good governance. ESAMI has designed this action-oriented course specifically to enable respective officers prepare effective reports and minutes of meetings, besides other written communication tools.

Who Attends

Managers and other officers who are expected to write various reports or act as secretaries in meetings.

How participants will benefit

At the end of the course, participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Apply report writing skills to enhance relationships with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization

Topics Include

• Fundamentals of effective interpersonal organizational communication;
• Fundamentals of information and knowledge management;
• Effective writing skills; writing formal reports;
• Writing other organizational communication tools;
• Audience definition;
• Writing an abstract/summary;
• Reports formats;
• Oral presentation skills;
• Writing effective minute writing and managing meetings effectively inter alia.