Business Process Re-engineering

Within all organizations, business processes provide the mechanism for translating the organization’s strategic intent into operational actions, facilitating the achievement of the organization’s business goals and objectives. Thus, for organizations to become more competitive – especially in these challenging economic times – they must re-engineer their business processes to ensure that all aspects of their operations are performed optimally. Failure to improve slow, inefficient or unreliable business processes tends to negatively impact quality, productivity and customer satisfaction. This ultimately results in higher operating costs and lower revenue margins. 

The efficiency of business processes contributes, to a very large extent, to producing high quality goods and services. The opposite is true. In turn, the higher the quality of goods and services, the higher the levels of customer satisfaction. In turn, the higher the customer loyalty levels hence revenues earned by the organization. Thus efficient business processes make good business sense. This programme focuses on the application of industry ‘best practice’ strategies, tools and techniques in business process management to re-engineer organizations’ business processes.