Managing Work Place Conflict
Conflict management is an inherent function of any organization. Even though some conflicts may be beneficial to an organization, unresolved conflicts or conflict that is resolved poorly usually results in negative consequences such as job withdrawal behaviour, unionization activity, low morale, and lower levels of goal attainment.
This programme will examine some of the sources of conflict at workplaces and identify why some conflicts never get resolved. Facilitators will work with the participants in identifying issues along the conflict path that contribute poorly to resolved conflicts and those that while they have a huge potential for effective conflict resolution, parties to a conflict never take advantage of them. Much of the discussion in the programme will focus on collaborative conflict management approaches.
This programme is open to policymakers, people involved in projects for whom an understanding of conflict management will assist their work, government agencies, organization officials in-charge of restructuring and managers at all levels in the organizational setting.
At the end of the programme, participants will be able to:
- Discuss the nature of conflict and why they arise;
- List sources and levels of conflicts;
- Deal with conflict effectively;
- Manage conflicts in various situations collaboratively.
US$1500 to cover tuition and training materials only