Business Etiquette, Protocol And Customer Care

Start: Aug 14, 2023
End: Aug 25, 2023
Venue: Mombasa - Kenya
Format: Two weeks
Duration: 2 weeks
Start: Aug 9, 2021
End: Aug 20, 2021
Venue: Mombasa - Kenya
Format: Two weeks
Duration: 2 weeks
Statement of Need

In today’s work environment, it is vitally important to be aware of protocol, corporate courtesy, good work etiquette, and customer care whilst keeping the need to understand and appreciate cultural differences in mind. A lack of awareness of or appreciation for social protocols and etiquette can undermine effective working relationships, as it may be construed as rudeness, disrespect or an intolerance of people of different cultures, positions and persuasions. Further, to remain successful and competitive organizations must take care of its customers and deliver excellent service. This interactive and dynamic programme introduces participants to the features of protocols, etiquette and customer care in the workplace, giving them an advantage in every work and life encounter.

One very important aspect of being an effective frontline staff is how you carry and present yourself as an individual. First impressions are often made within a few seconds by these staff as they interact with customers. These impressions can build or destroy a good image of the organization. This programme will enable the  participants leave a great first impression; and addresses how to deal with others in a business setting taking into account differences in cultural background.

Who Attends

Frontline and other staff whose work involve dealing with customer on regular basis. These include secretaries, office administrators, receptionists, staff involved in protocol and handling VIPs.

How participants will benefit

At the end of the programme, participants will be able to:

  • Discharge duties professionaly; 
  • Display  correct behaviour in both business and social situations;
  • Interact and communicate effectively with different types of people;
  • Apply proper protocol and etiquette in their day to day work places;
  • Relate well with superiors and peers in their organizations;
  • Portray a positive professional image;
  • Handle customers with care 
  • Manage complaints and difficult customers.

US$ 1600 to cover tuition and training materials only