E-Governance And Challenges Of E- Service Delivery In The Public Service

Start: Mar 4, 2024
End: Mar 15, 2024
Venue: ESAMI Headquarters - Arusha - Tanzania
Duration: 2 weeks
Statement of Need

This programme provides knowledge and appreciation of existing and emerging electronic services. It begins by looking at the concepts of e-government and e-governance, the applications of ict including mobile technologies within the public sector as well as the impact upon both governments and constituents. It then introduces the connection of e-governance to transparency and accountability.

Participants will explore key policies and management issues in support of transparency, evaluate e-governance practices with respect to rapid changing role of information and information technology in the current e-society.

Who Attends

The target group from the public service will include decision and policy-makers, and managers/or administrators.

How participants will benefit

At the end of the programme, participants will be able to:

  • Discuss distinguishing features of e-government, e-governance and e-democracy;
  • Apply the models of best practices in e-service delivery;
  • Explore the e-governance laws and policies;
  • Examine different kinds of e-services delivered by governments;
  • Explain the transparency and accountability of governments.