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Human Resources Management
Human resource management (HRM) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws.

Course Title: Office Operations for Support Staff

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Venue: Mombasa, KENYA  
Learning Duration:  2 weeks 
Starting: 13 Nov 2023  Ending: 24 Nov 2023
Fees: 1500 USD
Payment Details: To cover tuition and training materials only.

COURSE OVERVIEW
To run an effective office, staff need to be professionally trained at all levels. Support staff provide a variety of support functions to an organization as they keep it running by offering services to those involved in the organization’s main business. The skills required to do the duties effectively are varied and complex as they are involved in a wide array of activities. They require technical, interpersonal and soft skills to perform their duties effectively. Prioritize workloads and juggling with different time-sensitive tasks are vital skills required for this job especially when there is minimal supervision. Since organisations depend heavily on support staff, it is therefore imperative to train them and improve productivity.

WHO SHOULD ATTEND?
Administrative assistants, clerical officers, junior secretaries, other office staff who serve in a support role.

HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:-
Understand the supportive roles and function of today’s modern office environment;
Increase productivity in the office and appreciate the use of appropriate communication tools in the office;
Understand the changing role of support staff and their contribution;
Understand the contribution of the support function to the organisation’s goals;
Manage and handle information for maximum results so as to help the organisation to achieve its business goals.


TOPICS INCLUDE
The role and functions of the office;
Evolving role of support staff;
Planning and improving work processes;
Matching business goals with administrative support goals;
Managing information for office productivity;
Office productivity through effective task management;
Planning and scheduling of office work;
Effectiveness through organised methods and systems;
Dealing with information overload in the office;
Limiting interruptions in the office;
Communicating positively for better results;
Arranging meetings;
Service excellence and office etiquette.

Course No:  2023-11-13-3-8-3559

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ANNOUNCEMENTS

EXECUTIVE APPOINTMENT

26 Jan 2023
  EXECUTIVE APPOINTMENT. The Eastern and Southern African Management Institute (ESAMI) has appointed Prof. Martin M Lwanga as Director General (DG) and Chief Executive Officer (CEO). Prof. Lw...

2023 BUSINESS SCHOOL ACTIVITY CALENDAR

25 Jan 2023
     2023 BUSINESS SCHOOL ACTIVITY CALENDAR CLASSES FOR ONGOING INTAKES COMMENCE ON 23 JANUARY, 2023     PROGRAMME STARTING DATES S/N VENUE ...
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