COURSE OVERVIEW
This programme aims at equipping the senior executive assistants with knowledge and skills in supervisory work. It focuses on the role and responsibility of the supervisor and the answer-abilities that are associated with this position.
WHO SHOULD ATTEND?
Senior executive assistants.
HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:
Describe the practice of supervision and the roles and responsibilities of in supervisory position;
Practice supervisor’s roles of work planning, workforce planning, Leadership, communication, motivation and team building;
Apply basic skills of coaching, counseling, mentoring, appraising subordinates performance;
Apply supervisory principles to make work discipline.
TOPICS INCLUDE
The supervisory management job;
Basic elements of supervision: responsibilities and qualities of a supervisor;
The supervisor and management roles;
The supervisor and organization of work;
Managing individuals, groups and teams;
Understanding human behaviour and improving human relations;
Work planning and scheduling;
Motivating employees and getting work done;
Improving supervisor-employee communication;
Handling employee welfare, health and safety matters;
The peoples’ skills of mentoring, coaching and counseling;
Training subordinates on-the-job;
Exercising controls and ensuring quality and quantity of work;
Dealing with workplace conflicts;
Exercising leadership and making use of power and authority;
Ensuring financial and cost controls to enhance productivity;
Measuring employees performance and recommending appropriate rewards.
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