This programme aims at equipping the senior executive assistants with knowledge and skills in supervisory work. It focuses on the role and responsibility of the supervisor and the answer-abilities that are associated with this position.
WHO SHOULD ATTEND?
Senior executive assistants.
HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:
Describe the practice of supervision and the roles and responsibilities of in supervisory position;
Practice supervisor’s roles of work planning, workforce planning, Leadership, communication, motivation and team building;
Apply basic skills of coaching, counseling, mentoring, appraising subordinates performance;
Apply supervisory principles to make work discipline.
The supervisory management job;
Basic elements of supervision: responsibilities and qualities of a supervisor;
The supervisor and management roles;
The supervisor and organization of work;
Managing individuals, groups and teams;
Understanding human behaviour and improving human relations;
Work planning and scheduling;
Motivating employees and getting work done;
Improving supervisor-employee communication;
Handling employee welfare, health and safety matters;
The peoples’ skills of mentoring, coaching and counseling;
Training subordinates on-the-job;
Exercising controls and ensuring quality and quantity of work;
Dealing with workplace conflicts;
Exercising leadership and making use of power and authority;
Ensuring financial and cost controls to enhance productivity;
Measuring employees performance and recommending appropriate rewards.