COURSE OVERVIEW
Conflict is an inherent part of any organization. Even though some conflict may be beneficial to an organization, unresolved conflict or conflict that is resolved poorly usually results in negative consequences such as job withdrawal behaviour, unionization activity, low morale, and lower levels of goal attainment. This programme will examine some of the sources of conflict at work places and identify why some conflicts never get resolved. It will work with the participants in identifying issues along the conflict path that contribute poorly resolved conflicts and those that while they have a huge potential for effective conflict resolution but parties to a conflict never take advantage of them. Much of discussion in the programme will focus on collaborative conflict management approaches.
WHO SHOULD ATTEND?
This programme is open to policy makers, people involved in projects for whom understanding of conflict management will assist their work, government agencies, organization officials in-charge of restructuring and managers at all levels in organization setting.
HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:
Demonstrate enhanced understanding of the nature of conflict and why they arise;
Deal with conflict effectively;
Manage conflict in various situations collaboratively.
TOPICS INCLUDE
Conflict management – an overview;
Conflict management strategies and styles;
Seeking the intervention of third parties in conflict resolution.
Governance and conflict management;
Designing conflict management systems and strategies;
Dealing with the consequences of conflict. | 
