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Information Communication Technology

The ICT programme has been widely acclaimed as one of the most competitive programmes in the region.
The programme covers specializations in the areas of Hardware, Software and Design in addition to equipping
the student with a wide range of skills and knowledge necessary for any Information Technology professional.

Course Title: ICT Infrastructure Management

Venue: Kampala, UGANDA  
Learning Duration:  2 weeks 
Starting: 30 Aug 2021  Ending: 10 Sep 2021
Fees: 1500 USD
Payment Details: To cover tuition and training materials only

COURSE OVERVIEW
Information Technology Infrastructure Library (ITIL) is the world’s leading documentation approach to IT service management, utilized by some of the world’s largest organizations. Through ITIL courses, course participants will explore specialized principles used to manage and streamline IT infrastructure while utilizing best practice principles for identifying and implementing documentation.

WHO SHOULD ATTEND?
It professionals, it support staff, project and business managers, members of an it team involved in delivery of it services.

HOW PARTICIPANTS WILL BENEFIT
At the end of this course, participants will be able to:
• Comprehend the principles and concepts of IT Service Management as a practice;
• Comprehend the ITIL at service Life cycle and its purpose;
• Be aware of the generic concepts and definitions used in ITIL comprehend the key principles and models;
• Describe the processes and their role within the life cycle concept;
• Explain the main functions within an IT organization;
• Explain the roles as defined within ITIL.

TOPICS INCLUDE
• service strategy: understand organizational objectives and customer needs.
• ITIL service design: turns the service strategy into a plan for delivering the business objectives;
• ITIL service transition: develops and improves capabilities for introducing new services into supported environments;
• ITIL service operations: manages services in supported environments;
• ITIL continual service improvement: achieves services incremental and large-scale improvements.

Course No:  2021-08-30-3-10-2947

Apply Online

PROGRAMME ANNOUNCEMENTS

ESAMI COURSES RUNNING IN DUBAI FROM JUNE - AUGUST, 2021

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2021 ESAMI BUSINESS SCHOOL ACTIVITY CALENDAR

26 Jan 2021
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