In order to be successful, organizations need to become and stay world-class in everything they do. It needs to have the right information at the right time to make the best decisions and take the best actions. It needs to know if strategic objectives and goals are going to be met and if it is able to satisfy the stakeholders of the organization. To become a high performance organization, a world-class performance management process and system are a must. Strategic performance management can be defined as the process that enables an organization to deliver a predictable contribution to sustained value creation. A world-class strategic performance management process consists of excellent strategy development, budgeting/target setting, performance measurement, performance review and incentive compensation sub-processes. These sub-processes are integrated in a simple way, to create the performance driven behavior of employees needed to become and stay world-class. There is a growing conviction among managers and researchers that traditional performance management methods are flawed and insufficient for keeping competitive in today’s technology driven information age. This course provides the framework necessary for developing a world-class performance management process.
WHO SHOULD ATTEND?
This course is aimed at managers and employees from profit, non-profit and governmental organizations who are driven to improve their organizations.
HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:
• Recognize and communicate the importance of performance management for the success of the organization;
• Analyze the quality and the degree of use of the performance management system currently in use in your own organization;
• Identify the seven most important challenges an organization faces when improving its performance management system;
• Compose a higher quality performance management process and system;
• Apply principles to positively influence the behavioral aspects of performance management, i.e. let managers work better with the performance management system.
• Introduction of performance management: importance for organizations, problems, current developments;
• The role of strategic performance management in the high performance organization;
• The strategic performance management development cycle;
• Developing SMART strategic objectives;
• Developing critical success factors and key performance indicators;
• Developing a balanced scorecard;
• Overview of perverse effects of performance management;
• Enhancement of organizational performance driven behavior.