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Governance and Public Sector Management

Course Title: Development and Documentation of Strategy Focused Key Performance Indicators

Venue: ESAMI Headquarters, Arusha, TANZANIA  
Learning Duration:  1 week 
Starting: 19 Jul 2021  Ending: 23 Jul 2021
Fees: 1150 USD
Payment Details: To cover tuition and training materials only

COURSE OVERVIEW
Strategy execution is much more difficult than strategy formulation. In an era of data and evidence driven decision making, developing key performance indicators that are strategy focused reinforces alignment and organizational performance. Building on research evidence that most organizations develop the wrong key performance indicators to assess strategic performance, this course aims at addressing this gap by identifying the indicators that help measure what really matters; documenting the key performance indicators so that there is one common platform for reference and proceeds to demonstrate how data from the indicators should be collected and analyzed. Formula for the respective indicators will be presented.

WHO SHOULD ATTEND?
Corporate planning directors and officers, human resource managers, corporate services, those working in operations and customer service departments

HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:-
• Develop key performance indicators for corporate departmental and unit level;
• Document the interpretation of the indicators and the formula to be used when operationalising the indicators;
• Translate the indicators into corporate, departmental and individual scorecards;
• Undertake KPI balancing;
• Apply the KPIs in performance measurement.


TOPICS INCLUDE
• Overview of performance measurement;
• Key performance indicators selection;
• KPI balancing and KPI documentation;
• KPI based performance reporting and decision making.

 

Course No:  2021-07-19-3-11-2909

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PROGRAMME ANNOUNCEMENTS

2021 ESAMI BUSINESS SCHOOL ACTIVITY CALENDAR

26 Jan 2021
    2021 ESAMI BUSINESS SCHOOL ACTIVITY CALENDAR PROGRAMME STARTING DATES S/N VENUE PROGRAMME STARTING DATE INTAKE 44 EVENING ...
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