Short Courses

Course Title: Advanced Public Relations and Customer Care

Objectives

This programme aims at providing practising Public Relations and Customer Care Personnel a valuable and high quality experience in their professional development. It will give practitioners a wider knowledge and understanding of the latest practices and thinking in Public Relations and Customer care.
The programme will also expose participants to new ideas and provide them with vital professional stimulation.

Emphasis

This is an advanced version of the management of Public Relations and Quality Customer Care programmes. It will be more interactive and will address critical issues in PR and customer care. It will also provide an excellent opportunity to extend and renew experiences of key aspects of public relations and customer care.
The programme is very practical and participative. Lectures will be spiced with individual and group exercises and case studies. Real cases from participants' own institutions will be used as a basis for analysis.

Content

• Public Relations: emerging issues and challenges
• Issues and Issues Management
• Mounting PR programmes
• Emerging issues in customer care
• Communication problems: dimensions and solutions
• Setting quality control
• Customer care: cases
• Customer relationship management

Target Group

Customer care/relations personnel, Pastparticipants in the management of PR & Customer Care programme and Quality Customer Service Management.

Course No:  2013-12-02-3-17-133

Course Title: Business Statistics for Decision Making

Objectives

Specific objectives are to enable learners:

• Apply statistical techniques in decision making.
• Increase the usage of statistics in planning and management.
• Acquire knowledge and skills on decision making models.
• Develop and implement a statistical model for the desired future.
• Apply and use modern planning and decision making tools that add value to the organization.

Content

• Introduction to statistics
• Decision making scenarios
• Role of statistics in Management
• Statistical planning tools
• Measures of central tendency
• Measures of dispersion
• Forecasting
• Modeling
• Simulation
• Incorporating statistics in planning.
• Building organizational and personal success through statistics

Target Group

The programme is designed for Managers and Officers with an appreciation for statistics.

Course No:  2013-09-09-3-17-134

Course Title: Customer Care and Communication Skills for Frontline Staff

By the end of the course, participants will:

• Understand importance and concepts of customer care;
• Demonstrate communication skills required for excellent customer care;
• Manage transactions with the public with courtesy and professionalism;
• Cultivate listening skills;
• Handle and resolve customer complaints;
• Manage stress that can build up from dealing with difficult customer situations.

Contents

• Customer care concepts;
• Customer needs, wants, expectations and perceptions;
• Internal and external customer care: challenges and opportunities;
• Building customer loyalty: the role of frontline staff;
• Corporate image: Customer communication skills;
• Handling customer complaints and cultural differences;
• Listening skills and non-verbal communication;
• Behavioral aspects of services and service delivery;
• Organizational communication channels and tools;
• Overcoming communication barriers;
• Stress and time management.

Target Group

The course is aimed for all members of staff working on the front line who deal with customers on a regular basis. These include secretaries, receptionists, cashiers, clerks, administrators and institutional workers who have direct contact with customers and members of the public.

Course No:  2015-03-02-3-17-136

Course Title: Customer Service Management

At the organizational level, the programme's objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service;
• What is good and bad service?
• Creating a customer-driven organization;
• Approaches to customer care;
• Negotiation skills;
• Effective communication with the customer;
• Best Practices in customer care;
• Creating a service-oriented culture;
• Developing a customer service programme;
• Measuring customer needs and satisfaction level.

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2015-02-09-3-17-137

Course Title: Disaster Management

To improve on the management of disaster situations in the region through bringing together participants to critically review the causes and effects of various crisis in the region.By the end of the programme the participants should be able to develop appropriate policy framework, plans and transport logistics measures, organisational structures and co-ordination arrangements to respond to such crises.

Contents

• Definitions and types of disasters;
• Major national/regional crises;
• Events considered as emergencies in the sub-region;
• Disaster information flow and response system;
• Disaster effects and response requirements;
• Transport and logistical arrangements;
• Government, public and other responses;
• Preventive measures;
• Contingency plans and transport coordination arrangements for emergency.

Target Group

Top and middle level officials from governments, public and private sectors, NGOs, United Nations Agencies and donor communities who are usually involved in disaster management and relief operations.

Course No:  2015-06-08-3-17-138

Course Title: Feasibility Studies Analysis

Organizations are the world over, faced with decisions of how best to get the maximum benefits from their investments. Such decisions have in most cases led to huge amounts of resources committed to investment ventures that have not been properly analysed in terms of their returns and viability. Pressure has also been mounting on the need to develop and formulate new projects and programmes that address the need and aspirations of the people.

A feasibility study should provide all data necessary for an investment decision. The commercial, technical, financial, economic and environmental prerequisites for an investment project should therefore be defined and critically examined on the basis of alternative solutions. The feasibility study is an analytical tool that includes recommendations and limitations, which are utilised by decision makers to determine if the business concept is worthwhile to be undertaken.

This programme will assist project consultants, project analysts and decision-makers in formulating, analyzing feasibility studies and determining whether or not to implement a particular project or programmeContents

• Project management cycle;
• Logical framework analysis;
• Problem analysis;
• Objective analysis;
• Alternative analysis;
• Log-frame matrix;
• Project report writing;
• Economic analysis of projects;
• Technical analysis;
• Social analysis;
• Financial analysis;
• Linking projects to development policies;
• Environmental impact assessment;
• Cost - benefit analysis;
• MS Project.

Target Group

Project managers, project coordinators, development analysis, NGO project officers, development bank project officers, planners and project officers.

Course No:  2015-11-09-3-17-139

Course Title: Improving Interpersonal Relations at Work

Objectives

Course No:  2013-05-19-3-17-140

Course Title: Managing Public Private Partnership Projects

Objectives

The objective of this course is to build capacity to identify value-adding public-private partnerships, negotiate for results-based public-private partnership agreements as well as acquire skills to analyze potential players in the PPP.

Management

Challenges that characterize the implementation of PPPs will be discussed and possible solutions to these challenges simulated through case analyses. Typologies of PPPs and the merits and demerits of each and the roles the actors should play will be discussed.

Content

• * The Context Public Private Partnerships (PPPs)
• * Nature and Categories of PPPs
• * Public-Private Partnership Development Process
• * Needs Assessment
• * Public-Private Partnership Drivers
• * PPPs Stakeholders Analysis
• * Interest-Based Negotiation Process
• * Conflict Resolution
• * PPP Governance and Leadership
• * Target Setting and Performance Assessment
• * Legal Issues in PPPs

Target Group

This course is aimed at senior and middle level managers from private, public and non-governmental organizations who are involved in policy making, strategic partnership building and results monitoring for public-private programmes. Permanent secretaries, legal advisors, senior public procurement officers, accountants and senior personnel from local government authorities will particularly find the course useful.

Course No:  2013-09-30-3-17-142

Course Title: Megatrends and Future Business Models

Objectives

The main aim of the course is to enable senior managers of institution to identify these mega atrends so that they are able to leverage on them and the opportunities they present, rather than being overwhelmed by them. Specifically, at the end of the course the managers will be able to:

• Identify key megatrends that influence their businesses
• Recognise the interactions between these trends and what they mean for their businesses
• Leverage on the opportunities presented by the megatrends in the region
• Recognise that Working with clients in knowledge-based relationships requires new approaches to creating value
• Build robust strategic transparency and governance
• Respond to megatrends by building new and relevant business models

Content

To realise the above objectives this course will cover inter alia:

• Connectivity and information sharing
• Commoditization
• Modularity of processes
• Globalisation,
• Governance
• Transparency
• Client/customer sophistication

Target Group

Recognising the significance of connectivity and information sharing in a networked society, the course is designed for senior members of management teams in government departments, independent authorities, state enterprises, economic businesses and NGOs.

Course No:  2013-10-21-3-17-143

Course Title: Monitoring and Evaluation of Projects

It has been stated that no matter how well a project has been identified and even appraised, it would be a waste of capital if it is not properly monitored and evaluated. Resource use has to be carefully monitored to maximize their impacts and then evaluated so as to benefit from lessons learnt. All these have to be done by a competent and skilled staff.

The programme is an institutional capacity building one and aims at enhancing human capacity development in monitoring and evaluation for governments, development agencies, banks and NGOs. The programme focuses on the need to fully develop the techniques and methods used in project monitoring and evaluation. It will also expose the participants to new ways of designing and implementing workable monitoring systems within projects.

Contents

The content of this programme reflects the growing concern many development and other project financiers need to effectively keep track of the project use of resources.

The content will include the following:

• Network analysis;
• Data collection, processing and analysis;
• Developing monitoring systems;
• Monitoring tool and techniques;
• Drafting evaluation terms of reference;
• Evaluation methods and techniques;
• Preparing for evaluation missions;
• Evaluation report writing.
• Review evaluation reports.

Target Group

The programme is designed for those working and dealing with projects in developing institutions, banks, government organizations, planning coordinators in parastatals and NGOS.

Course No:  2015-09-21-3-17-144

Course Title: Monitoring and Evaluation of Public Private Partnerships

Objectives

By the end of the course, participants will demonstrate a clear understanding of the private sector motivation for public-private partnerships and the roles NGOs play, either directly or indirectly.
Participants will gain skills in developing public-private partnership monitoring and evaluation tools, various monitoring and evaluation techniques and demonstrate competence in selecting the best technique for monitoring and evaluating different types of public-private partnerships.

Content

• Goal and objective setting for the PPs
• Unbundling private sector motivation for PPPs
• The role of NGOs
• PPPs performance dimensions
• Setting PPPs performance indicators
• PPPs monitoring and evaluation tools and techniques
• Performance evaluation & benchmarking
• PPP close-out strategies

Target Group

This course is aimed at senior and middle level managers from public institutions who are involved in policy making, strategic partnership building and results monitoring for public-private programmes. These include permanent secretaries, legal advisors, chief accountants, PPP project managers and secretariat, senior public procurement officers and senior staff from local government authorities.

Course No:  2013-11-11-3-17-145

Course Title: Participatory Budgeting and Public Expenditure Tracking: Tools and Techniques

Objectives

The concepts of deconcentration and decentralization are deeepening the world over. For Governments, this means that the national planning and budgeting processes need to become more people-centred. The former calls for greater engagement in the public policy discourse. The latter implies that the budgets and priority settings on the allocation and utilization of public resources has to be made more transparent. It also means that citizens have to take greater interest on how governments use public resources than has hitherto been the case. This cannot be achieved without first demystifying the budget cycle, linking the budget process to medium term and long term planning as well as building the capacity of non-state actors to effectively engage in the budgetary process.
This programme is aimed at equipping participants with knowledge and skills of the bugdetary process, linking national and local level planning to medium and long term priorities as well as development and application of tools for public expenditure tracking. Approaches that are suitable for diverse local contexts will be discussed.

Content

• Priciples of participatory budgeting
• Approaches to participatory budgeting
• National and local level planning
• Public policy analysis
• The budget cycle
• Budget formulation and analysis
• The budget and medium term expenditure framework
• Expenditure monitoring and tracking
• Designing public expeniture tracking systems
• Citizen Report cards
• Tools and approaches for public expenditure tracking
• Monitoring of public service delivery
• Civil society and citizen engagement in the budget cycle.

Target Group

This course is aimed at senior and middle level managers from civil society organizations involved in public policy, government officials involved in planning and budgeting and those from academic institutions and with a passion for public policy.

Course No:  2013-09-16-3-17-146

Course Title: Project Management Programme

Objectives

At the organisational level, this programme aims at assisting the clients appreciate the tools and techniques used in effective project management. It will contribute to the establishment of institutional capacity in organisations where retooling and enhancement of skills in project management is required.
At the learning level, the programme is designed to increase the participant's knowledge and skills in all aspects of project management.

Content

• Project Cycle
• Project forecasting
• Financial management of projects
• Communication in Project Management
• Monitoring of Projects
• Developing terms of reference
• Project evaluation
• Human resources management of projects
• Market research and analysis
• Technical Analysis

Target Group

This programme is designed for project officers, development bank officials, parastatal and Government Organisations and other projects.

Course No:  2013-08-26-3-17-147

Course Title: Project Planning and Implementation

The programme is designed to address the major areas of project management with regard to provisioning of materials and services. Emphasis is placed on managing the major constraints of project implementation (time, resources and scope) from the procurement perspective. Participants will enhance their knowledge of developing and using various project tolls to manage procurement for public sector projects.

Contents

• The basics of project management;
• Managing the major constraints of a project (time, resources, scope and costs);
• Sourcing of suppliers through competitive bidding;
• Understand the guidelines to establishing project procurement plan;
• Determining and specifying materials requirements;
• Project procurement systems VMI, JIT, MRP);
• Materials management-the cost approach;
• Fundamental of Public Procurement;
• Legal Aspects of Public Procurement 1-Formation of contracts;
• Materials and services provisioning strategies;
• Managing Public Finance-a supply chain prospective.

Target Group

The programme is intended for Senior and middle managers in public and private sector responsible for project procurement, tendering, administrators, auditors, economizing committee members, ministerial tender committee members, procurement specialists and lawyers responsible for company contracts.

Course No:  2015-10-19-3-17-148

Course Title: Advanced Public Relations and Customer Care

Objectives

This programme aims at providing practising Public Relations and Customer Care Personnel a valuable and high quality experience in their professional development. It will give practitioners a wider knowledge and understanding of the latest practices and thinking in Public Relations and Customer care.
The programme will also expose participants to new ideas and provide them with vital professional stimulation.

Emphasis

This is an advanced version of the management of Public Relations and Quality Customer Care programmes. It will be more interactive and will address critical issues in PR and customer care. It will also provide an excellent opportunity to extend and renew experiences of key aspects of public relations and customer care.
The programme is very practical and participative. Lectures will be spiced with individual and group exercises and case studies. Real cases from participants own institutions will be used as a basis for analysis.

Content

• Public Relations:  emerging issues and challenges
• Issues and Issues Management
• Mounting PR programmes
• Emerging issues in customer care
• Communication problems: dimensions and solutions
• Setting quality control
• Customer care:  cases
• Customer relationship management

Target Group

Customer care/relations personnel, Pastparticipants in the management of PR & Customer Care programme and Quality Customer Service Management.

Course No:  2013-12-02-3-17-150

Course Title: Resource Mobilization Skills and Techniques

Objectives

At the end of the course, participants will have a clear understanding of the resource mobilization framework; participants will have a clear understanding of the resource mobilization as well as a resource mobilization strategies that work for development partner and those that work for the private sector. In addition, participants will gain skill in developing winning resource mobilization strategies and how to negotiate for funding.

Content

• The resource mobilization framework
• Principles of resource mobilization
• Resource mobilization strategies
• Winning resource mobilization strategies
• Unlocking the private sector resource envelope
• Negotiating for funding
• Relationship building

Target Group

This course is appropriate for officials in the public and the NGO sector who are involved in project management or resource mobilization. These include project managers and officers, departmental and unit heads in parastatal bodies and local government authority representatives

Course No:  2013-10-21-3-17-151

Course Title: The Balanced Scorecard Bootcamp

The overall objective of the course is to enable organizations to successfully implement the balanced scorecard. In particular, participants will be able to:-

• Use the balanced scorecard as a strategic planning approach;
• Develop key result areas that are balanced scorecard compliant;
• Develop objectives, measures and targets that are aligned to the Balanced Scorecard;
• Develop strategy maps that are aligned to their KRAs and Objectives;
• Develop corporate scorecards that can be institutionalized upon return to their organization;
• Understand how to cascade the corporate scorecard to lower levels;
• Appreciate the challenges and strategies for cascading the balanced scorecard;
• Use the balanced scorecard as a performance management System.

Contents

The programme will focus on:-

• Strategic plan development process using the balanced scorecard;
• The balanced scorecard perspectives;
• BSC measures, initiatives and targets;
• Developing strategy maps;
• The corporate scorecard;
• Cascading the balanced score card;
• BSC as a performance Management system;
• Institutionalizing the BSC.

Target Group

This course targets participants who have previously attended a Balanced Scorecard Course and those that are leading the Strategic Plan Development in their organizations. It is also suitable for those in charge of performance management in their organizations and have some basic understanding of the Balanced Scorecard.

Course No:  2015-03-23-3-17-152

Course Title: Project Procurement

At the organisational level, this programme aims at assisting the clients appreciate the tools and techniques used in effective project management. It will contribute to the establishment of institutional capacity in organisations where retooling and enhancement of skills in project management is required.

At the learning level, the programme is designed to increase the participant's knowledge and skills in all aspects of project management.

Contents

• Project Cycle;
• Project forecasting;
• Financial management of projects;
• Communication in Project Management;
• Monitoring of Projects;
• Developing terms of reference;
• Project evaluation;
• Human resources management of projects;
• Market research and analysis
• Technical Analysis.

Target Group

This programme is designed for Project officers, Development bank officials, Planning coordinators in parastatal and government organisations and other projects.

Course No:  2015-04-07-3-17-1048

Course Title: Advanced Public Relations and Customer Care

This programme aims at providing practising Public Relations and Customer Care Personnel a valuable and high quality experience in their professional development. It will give practitioners a wider knowledge and understanding of the latest practices and thinking in Public Relations and Customer care.

The programme will also expose participants to new ideas and provide them with vital professional stimulation.

Emphasis

This is an advanced version of the management of Public Relations and Quality Customer Care programmes. It will be more interactive and will address critical issues in PR and customer care. It will also provide an excellent opportunity to extend and renew experiences of key aspects of public relations and customer care.

The programme is very practical and participative. Lectures will be spiced with individual and group exercises and case studies. Real cases from participants' own institutions will be used as a basis for analysis.

Contents

• Public Relations: emerging issues and challenges;
• Issues and Issues Management;
• Mounting PR programmes;
• Emerging issues in customer care;
• Communication problems: dimensions and solutions;
• Setting quality control;
• Customer care: cases;
• Customer relationship management.

Target Group

Customer Care/Relations personnel, Past participants in the Management of PR & Customer Care programme and Customer Service Management.

Course No:  2015-11-30-3-17-1094

Course Title: Business Models and Global Business Trends

Objectives

The main aim of the course is to enable senior managers of institution to identify these mega trends so that they are able to leverage on them and the opportunities they present, rather than being overwhelmed by them.

Specifically, at the end of the course the managers will be able to:

• Identify key megatrends that influence their businesses
• Recognise the interactions between these trends and what they mean for their businesses
• Leverage on the opportunities presented by the megatrends in the region
• Recognise that Working with clients in knowledge-based relationships requires new approaches to creating value
• Build robust strategic transparency and governance
• Respond to megatrends by building new and relevant business models.

Contents

To realise the above objectives this course will cover inter alia:

• Connectivity and information sharing
• Commoditization
• Modularity of processes
• Globalisation,
• Governance
• Transparency
• Client/customer sophistication

Target Group

Recognising the significance of connectivity and information sharing in a networked society, the course is designed for senior members of management teams in government departments, independent authorities, state enterprises, economic businesses and NGOs.

Course No:  2014-12-01-3-17-1095

Course Title: Business Planning

Rationale

The need to empower NGOs to respond to the problems posed by dependency on international donor support and lack of local public and private philanthropic resources to meet their growing needs.

Objectives

The participants will develop capacity to:

• Develop and sell breakthrough ideas.
• Draft sound business plans that advance projects missions.
• Identify target markets and marketing strategies.
• Navigate the financial aspects of a business plan, including projections of social and some financial returns.

Contents

• Developing breakthrough ideas
• Market analysis
• Designing implementation teams
• Financial projections
• Social returns projections
• Monitoring and evaluation
• Report writing.

Target Group

• Administrators of Health programmes and services
• NGO Professionals
• Fundraisers
• Donors.

Course No:  2014-07-21-3-17-1096

Course Title: Corporate Social Responsibility and Accountability Management

Objectives

The aim of social responsibility is to contribute to sustainable development, health and the welfare of society. This programme therefore aims at equipping the participants with knowledge and skills for them to be able to:

• Describe the attributes of a socially responsible organization;
• Describe the factors and conditions influencing the development of social responsibility;
• Appreciate the importance of the core social responsibility management subjects- organizational governance, human rights, labor practices, the environment, fair operating practices, consumer issues, and community involvement and development.
• Implement social responsibility practices in organizations;
• Monitor and evaluate/audit social responsibility programs in organizations; and
• Prepare social performance reports.

Contents

• Definition and basics of corporate social responsibility and accountability
• Factors and conditions influencing the development of social responsibility
• Social responsibility and accountability management building blocks
• Organizational governance
• Ethics
• Human rights
• Labor practices
• Environmental management
• Fair operating practices
• Consumer issues
• Community involvement and development
• Implementation of social responsibility programs
• Social responsibility management system standards (ISO 26000 and SA8000)
• Monitoring and evaluation/audit of social responsibility practices
• Social responsibility performance reporting
• The GRI sustainability reporting guidelines

Target Group

This programme is suitable for officers from Local and Multi-National Private Sector Companies in Manufacturing, Service Industries such as Banking and Insurance, Infrastructure such as Telecommunications and Construction, Mining, Energy, Water, and Agriculture Industries. Officers from Government Ministries/Departments (such as Environment, Infrastructure, Natural Resources, Mining, Agriculture, Water, Energy, Local Government, and Defense), Government Agencies (such as Environmental Protection Agencies and Sector Regulatory Agencies), Local and International NGOs can also attend the programme.

Course No:  2014-08-18-3-17-1098

Course Title: Customer Care and Communication Skills for Frontline Staff

Objectives

By the end of the course, participants will:

• Understand importance and concepts of customer care.
• Demonstrate communication skills required for excellent customer care.
• Manage transactions with the public with courtesy and professionalism.
• Cultivate listening skills.
• Handle and resolve customer complaints.
• Manage stress that can build up from dealing with difficult customer situations.

Contents

• Customer care concepts.
• Customer needs, wants, expectations and perceptions.
• Internal and external customer care: challenges and opportunities.
• Building Customer loyalty: the role of frontline staff.
• Corporate image: Customer communication skills.
• Handling customer complaints and cultural differences.
• Listening skills and non-verbal communication.
• Behavioral aspects of services and service delivery.
• Organizational communication channels and tools.
• Overcoming communication barriers
• Stress and time management.

Target Group

The course is aimed for all members of staff working on the front line who deal with customers on a regular basis. These include secretaries, receptionists, cashiers, clerks, administrators and institutional workers who have direct contact with customers and members of the public.

Course No:  2014-05-05-3-17-1099

Course Title: Customer Care and Communication Skills for Frontline Staff

By the end of the course, participants will:

• Understand importance and concepts of customer care;
• Demonstrate communication skills required for excellent customer care;
• Manage transactions with the public with courtesy and professionalism;
• Cultivate listening skills;
• Handle and resolve customer complaints;
• Manage stress that can build up from dealing with difficult customer situations.

Contents

• Customer care concepts;
• Customer needs, wants, expectations and perceptions;
• Internal and external customer care: challenges and opportunities;
• Building customer loyalty: the role of frontline staff;
• Corporate image: Customer communication skills;
• Handling customer complaints and cultural differences;
• Listening skills and non-verbal communication;
• Behavioral aspects of services and service delivery;
• Organizational communication channels and tools;
• Overcoming communication barriers;
• Stress and time management.

Target Group

The course is aimed for all members of staff working on the front line who deal with customers on a regular basis. These include secretaries, receptionists, cashiers, clerks, administrators and institutional workers who have direct contact with customers and members of the public.

Course No:  2015-06-15-3-17-1100

Course Title: Customer Service Management Programme

Objectives

At the organizational level, the programme’s objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service.
• What is good and bad service?
• Creating a customer-driven organization.
• Approaches to customer care.
• Negotiation skills.
• Effective communication with the customer.
• Best Practices in customer care.
• Creating a service-oriented culture.
• Developing a customer service programme.
• Measuring customer needs and satisfaction level.

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2014-09-08-3-17-1101

Course Title: Customer Service Management Programme

Objectives

At the organizational level, the programme’s objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service
• What is good and bad service?
• Creating a customer-driven organization
• Approaches to customer care
• Negotiation skills
• Effective communication with the customer
• Best Practices in customer care
• Creating a service-oriented culture
• Developing a customer service programme
• Measuring customer needs and satisfaction level

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2014-10-13-3-17-1102

Course Title: Customer Service Management Programme

Objectives

At the organizational level, the programme’s objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service
• What is good and bad service?
• Creating a customer-driven organization
• Approaches to customer care
• Negotiation skills
• Effective communication with the customer
• Best practices in customer care
• Creating a service-oriented culture
• Developing a customer service programme
• Measuring customer needs and satisfaction level.

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2014-06-23-3-17-1103

Course Title: Designing and Managing Public Private Partnership Projects

The objective of this course is to build capacity to identify value-adding public-private partnerships, negotiate for results-based public-private partnership agreements as well as acquire skills to analyze potential players in the PPP. Management challenges that characterize the implementation of PPPs will be discussed and possible solutions to these challenges simulated through case analyses. Typologies of PPPs and the merits and demerits of each and the roles the actors should play will be discussed.

Contents

This course will be offered in modules. The modules will address the following areas:-

• Understanding PPPs;
• Structuring PPP projects;
• Life Cycle Costing of PPPs;
• Financing Modeling;
• Implementing the PPP Project;
• Managing Risks in PPP Projects;
• Legal and Contractual Issues in PPPs;
• Drafting PPP Agreements;
• PPP Project Performance Monitoring.

Target Group

Senior and middle level managers in the public and private sector, and those from the NGO sector with an interest in evidence based policy discourse. Legal officers, finance management experts, accountants, economists, directors of infrastructure related government agencies, Risk auditors and Public procurement specialists will particularly benefit from this course.

Course No:  2015-10-19-3-17-1105

Course Title: Effective Decision Making through Research Evidence and Data

Rationale

Why do statistics matter? In simple terms, they are the evidence on which policies are built. They help to identify needs, set goals and monitor progress. Without good statistics, the development process is blind: policy-makers or officers cannot learn from their mistakes, and the public or stakeholders cannot hold them accountable. The use of statistical information is vital for making evidence based decisions that guide the implementation of new policy, monitor existing policy, and evaluate the effectiveness of policy decisions. It is within this context this short course is critical to equip officers with the skills and ability to understand, interpret and draw appropriate conclusions from statistical information. In today’s complex and diverse societies, limitations on resources along with conflicting demands necessitate good decision-making and the setting of priorities.

Objectives

The main objective of the course is to impart key competences to officers from both the private, civil society and public sector on the use of the statistics for decision-making.

Contents

• What is evidence based decision-making.
• How good statistics can enhance the decision making process.
• Using statistics for making evidence based decisions.
• Data awarenes.
• Understanding statistical concepts and terminology.
• Analyse, interpret and evaluate statistical information.
• Communicate statistical findings.

Target Group

The programme is designed for Managers and Officers with an appreciation for statistics.

Course No:  2014-06-02-3-17-1106

Course Title: Entrepreneurship Course for Pre-Retirees

Specific objectives are:

• To help participants plan for their life after retirement;
• To assist participants in managing their personal finances more effectively;
• To raise awareness of changes expected after retirement and help participants cope withsuch changes;
• To identify and exploit entrepreneurial opportunities available to them pre andpost-retirement;
• To help participants appreciate their pension provision;
• To prepare succession plans.

Contents

• Retirement: opportunities, challenges and implications;
• Retirement planning strategies.
• Managing retirement challenges;
• Managing change;
• Matching opportunities to individual needs;
• Planning for and investing the pension funds;
• Personal Financial planning and management;
• Entrepreneurship;
• Investment planning and management;
• Business management and development;
• Mentoring and coaching for retirees;
• Maintaining your health.

Target Group

The programme is designed for all cadres of employees who are about to retire either voluntary, non-voluntary or by age. Employees who have retired will also benefit from this course. Other employees are also encouraged to participate as a way of planning their retirement early. Public and private sector organizations are particularly encouraged to support their employees who apply for this course.

Course No:  2015-10-12-3-17-1107

Course Title: Establishing and Managing the Private Partnership Projects Unit

Objectives

The objective of this course is to improve the performance of PPP Units through capacity development of those who are working and those who desire to work in PPP Units.

By the end of the course, participants should be able to:-

• Provide strategic leadership within the PPP Unit and across Ministries in which PPP Projects exist,
• Manage the PPP Pipeline,
• Evaluate PPP Projects and select those that are bankable,
• Coordinate PPP Projects across the country in conjunction with other PPP Nodes,
• Assess the PPP Institutional Framework within the Country.

Contents

• PPP Policy and Institutional Frameworks
• Role of the National Treasury
• Pre-requisites for establishing the PPP Unit
• Functions of the PPP Unit
• Staffing the PPP Unit
• Managing the PPP Projects Pipeline
• Evaluating the PPP Project Proposals
• Strategies for promoting PPPs
• Viability Gap Financing
• Technical Backstopping for PPP Projects
• Establishing and Coordinating PPP Nodes

Target Group

This course is aimed at those working in PPP Units, Economists, Risk Auditors, PPP Project Managers, PPP Transaction Advisors (Legal Advisors, Finance Experts, Accountants) and those interested in furthering their understanding on the institutional frameworks guiding the selection and implementation of PPP Projects.

Course No:  2014-10-20-3-17-1108

Course Title: Feasibility Studies Analysis

Objectives

Organizations are the world over, faced with decisions of how best to get the maximum benefits from their investments. Such decisions have in most cases led to huge amounts of resources committed to investment ventures that have not been properly analysed in terms of their returns and viability. Pressure has also been mounting on the need to develop and formulate new projects and programmes that address the need and aspirations of the people.

A feasibility study should provide all data necessary for an investment decision. The commercial, technical, financial, economic and environmental prerequisites for an investment project should therefore be defined and critically examined on the basis of alternative solutions. The feasibility study is an analytical tool that includes recommendations and limitations, which are utilised by decision makers to determine if the business concept is worthwhile to be undertaken.

This programme will assist project consultants, project analysts and decision-makers in formulating, analyzing feasibility studies and determining whether or not to implement a particular project or programme

Contents

• Project management cycle
• Logical framework analysis
• Problem analysis
• Objective analysis
• Alternative analysis
• Logframe matrix
• Project report writing
• Economic analysis of projects
• Technical analysis * Social analysis.
• Financial analysis
• Linking projects to development policies
• Environmental impact assessment
• Cost benefit analysis
• MS Project

Target Group

Project managers, project coordinators, development analysis, NGO project officers, development bank project officers, planners and project officers.

Course No:  2014-11-10-3-17-1109

Course Title: Fostering Innovation in Entrepreneurship

Objectives

By the end of the course, participants should be able to:-

• Identify the stages of innovation and examine potential areas of innovation in their business ventures.
• Understand the various types of innovation and how they apply in different contexts.
• Understand the new product development processes, areas of service innovation, process innovation and marketing innovation.
• Exhibit higher levels of creativity and an open mind in embracing innovation.

Contents

• The concept of innovation in entrepreneurship
• The innovation process
• Product, process, organizational and service innovation
• Marketing innovation
• New product development
• Prototypes and commercialization of innovation
• Intellectual property rights and copyrights
• Business incubation and innovation hubs
• How to innovate as an entrepreneur
• Establishing Venture Labs to Innovate
• Amoeba Management.

Target Group

This course is aimed at business owners and employees from the private and public sector who have a passion for excelling in their businesses and who are keen in redefining the competitive landscape in their organizations. Those involved in marketing, new product development and operational processes will find the course particularly useful.

Course No:  2014-06-09-3-17-1114

Course Title: International Project Management and Financial Resource Mobilization

Objectives

By the end of the course, participants will be able to:-

• Successfully carry out international project planning, implementation, monitoring and evaluation.
• Engage in international project feasibility studies more proactively.
• Understand the complex nature of international projects.
• Assess the risks associated with international projects and know how to mitigate them.
• Develop a financial resource mobilization strategy and implement that strategy in their settings.
• Identify sources of finance and package proposals to mobilize financial resources from those sources.

Contents

• The nature and complexity of International Project Management
• International Project Planning and Selection Techniques
• Feasibility Studies and Analyses
• Structuring International Projects
• International Project Implementation Issues
• Stakeholders Management
• Developing Project Monitoring Systems
• Project Evaluation
• Financial Resource Mobilization Techniques
• Mobilizing Resources from Multilateral and Bilateral Development Partners
• Negotiating for funding.

Target Group

This course will be beneficial to senior and middle level managers in Government Ministries involved in, or likely to be involved in international project management. In particular, economists, planners, consulting engineers, consultants and project managers will find the course useful. Other officers responsible for planning, implementing and monitoring and evaluating international development projects will equally benefit. In addition, those who serve in the capacity of donor liaison and resource mobilization positions will find the course relevant.

Course No:  2014-08-04-3-17-1116

Course Title: Advanced Goods and Equipment Procurement Programme

Objectives

The objective of the programme is to enhance capacity building in the public sector and relevant private sector enterprises for procurement management. The programme is designed to further consolidate and improve participant’s knowledge, skills and attitudes to enable them execute independently procurement functions falling under them in an efficient, effective and timely manner.

Contents

The programme will deal with selected topics from the procurement cycle, which will be given specialist treatment. Emphasis throughout the programme will be on “learning by doing” in order to impart hands on experience and problem solving skills to participants. Topics to be presented will include:

• Advertisement
• Equipment specifications
• Standard Bidding Documents for goods
• Bid evaluation
• Contract Implementation

- Transport and Shipping

- Incoterms

- Insurance

- Inspection of Goods

• Payment Procedures

- Letters of credit

- Bonds, securities and guarantees.

Target Group

The target group will be procurement managers and professionals comprising of engineers, architects, quantity surveyors, lawyers etc, who have attended the ESAMI basic course on Goods and equipment Procurement or similar course and who are involved in implementation of projects and programmes with a civil works component.

Course No:  2014-11-10-3-17-1118

Course Title: Advanced Works and Selection of Consultants

Objectives

The objective of the programme is to enhance capacity building in the public sector and relevant private sector enterprises for procurement management. The programme is designed to further consolidate and improve participant’s knowledge, skills and attitudes to enable them execute independently procurement functions falling under them in an efficient, effective and timely manner.

Contents

The programme will deal with selected topics from the procurement cycle, which will be given specialist treatment. Emphasis throughout the programme will be on “learning by doing” in order to impart hands on experience and problem solving skills to participants. Topics to be presented will include:

• Advertisement
• Pre - qualification
• The Bidding Documents

- ITB and Bid Data sheets

- Conditions of contracts

- Technical specifications

- Bills of quantitives

• Bid Evaluation
• Project Implementation: claims
• Procurement of consultancy services

Target Group

Procurement managers and Professionals comprising of engineers, architects, quantity surveyors, lawyers etc. who have attended the ESAMI basic course on works procurement or similar course and who are involved in implementation of projects.

Course No:  2014-09-01-3-17-1120

Course Title: Management of Public Relations and Customer Care

The overall objective of this programme is to enable organisations to consciously improve their image by employing PR and customer care techniques.

Specifically, this programme aims to:

• enable participants to appreciate the role of PR, and customer care techniques
• familiarise participants with principles, tools and techniques of PR, and customer care.

Contents

This programme will examine in detail the principles of PR, the corporate personality and public role of communication in PR, and PR programmes. Emphasis will also be placed on customer care approaches, handling complaints and customer relations, effective communication.

Target Group

This programme is designed for the personnel who regularly come into contact with the organisation's public, and customer care programmes. These include: PR Managers/Officers/Assistants, Protocol Officers, Executive and Personal Assistants, Press Secretaries, Information Officers, Customer Care Managers.

Course No:  2015-08-10-3-17-1124

Course Title: Managing Family Business Challenges

About 75% of the businesses in the world are family owned. Indeed, any individual household is always desirous of establishing a family business. However, few of these businesses live beyond the first generation. As founder members advance in their age, their entrepreneurial energy moves in the reverse direction, and in their sunset years, they are faced with a number of dilemmas. Such dilemmas include deciding on which sibling to pass the family business management to, how to manage growth of the business and how to sustain the interest in the business within close family members, or even to pass on the management of the business to professional and independent non-family members. Squabbles in family businesses are witnessed in many instances. What should entrepreneurs in family businesses do to avoid these challenges? This course aims to address these issues.

Objectives

The objective of this course is to improve the overall management and success of family businesses in a dynamic environment. This course will help family businesses to identify the specific challenges, develop workable strategies to accomplish their visions, resolve existing conflicts and those that might arise as business grows and build plans for the family's future.

Contents

• Managing conflict among family members;
• Communication challenges;
• Strategic planning;
• Counseling and consulting;
• Succession planning;
• Managing growth challenges;
• Financing of family business;
• Understanding family business culture;
• Governance Structure.

Target Group

This course is designed for business founders, successors, family members working in the family business, family shareholders and CEOs of the business. A team of at least two members of the same family business is recommended. A team with more than two members will learn more together and be able to implement action plans more effectively and efficiently.

Course No:  2015-07-13-3-17-1125

Course Title: Managing National Competitiveness

Competitiveness is defined as the ability and performance of a firm, sub-sector, or country to produce and supply goods and services in a given market. For a country, competitiveness can also be defined as the set of institutions, policies and factors that determine the levels of productivity. Both businesses and nations strive to attain a competitive advantage in whatever they produce and sell. This is driven by the desire to offer customers, clients or citizens greater value, either through lower prices or by providing additional benefits and services that justify similar, or possibly higher, prices. The primary aim of the workshop is to explain why some social groups, economic institutions and nations advance and prosper while others stagnate.

Objectives

At the end of the workshop participants will have acquired knowledge of, and skills in, the following specific areas of competitiveness:

• Strategies and policies fornational competitiveness;
• Corporate social responsibility (CSR);
• Drivers of national economic development agenda, as well as the relevant industrialization policies;
• Value chain upgrading strategies.

Contents

• Basic concepts on competitiveness;
• Basic concepts on sustainable development;
• Competitive advantage of nations;
• Competitive advantage of enterprises;
• Analysis of forces driving industry competitiveness;
• Addressing situation of those at the 'Bottom of the Pyramid';
• Strategies for business competitiveness;
• Value chain analysis;
• Key issues in corporate social responsibility.

Target Group

The course is useful for officials from the national and local government, civil society, NGO, academia and the private sector; including senior managers, policy analysts and planners.

Course No:  2015-04-13-3-17-1127

Course Title: Managing the PPP Consortium through the Special Purpose Vehicle

The objective of this course is to improve the performance of PPP Projects by having robust SPVs.

By the end of the course, participants should be able to:-
• Form PPP consortium;
• Demonstrate understanding of how SPVs are structured and how they operate;
• Analyze the challenges faced by SPV managers;
• Provide leadership in the SPV;
• Evaluate the performance of the SPV.

Contents

• PPP Project Structure;
• PPP Project Implementation Options;
• The PPP Consortium;
• Structuring the Special Purpose Vehicle;
• Operationalizing the SPV;
• Managing the PPP Consortia;
• PPP Project Office Dynamics.

Target Group

This course is aimed at those working in PPP units, Economists, Risk auditors, PPP project managers, PPP transaction advisors (Legal advisors, Finance experts, Accountants) and those interested in being part of PPP consortium.

Course No:  2015-05-25-3-17-1128

Course Title: Marketing Skills Improvement Programme

Objectives

This course is designed to provide participants with the skills and knowledge necessary to develop, maintain, and evaluate a marketing plan. It also provides techniques to establish relationships with customers, determine their needs, and motivate them to purchase products or services.

Contents

The main areas of focus will be:

• Provide overview of marketing for small and medium scale businesses
• Key marketing concepts, methods, and strategic issues relevant for start-up and early-stage entrepreneurs as well as early-stage entrepreneurs within larger established organizations.
• Techniques for identification of a product and/or service potentials, segmenting and selecting target market
• Effective marketing strategies for SMEs
• Budgeting for SMEs
• Evaluation of marketing effort
• Managing relationships with your customers
• Customer care

Target Group

The course is designed for owners and managers of SMEs, people who want to start and run own business, people who wish to enhance their skills in marketing of small and medium scale enterprises.

Course No:  2014-11-10-3-17-1129

Course Title: Methodologies in Participatory Project Planning

Upon completion of the course, participants should be able to:

• Design and plan projects for sustainable development;
• Apply some specific and effective techniques involving beneficiaries in identifying and preparing viable projects;
• Appreciate and use a participatory project management approachin their organizations.

Contents

• Project planning and management cycle;
• Needs Assessment and feasibility studies;
• People centred development;
• Leadership and leadership style;
• Project planning frame work and processes;
• Managing plans, supervision and
• Monitoring and evaluation systems.

Target Group

This course is suitable for project managers, officers, accountants and coordinators.

Course No:  2015-03-09-3-17-1130

Course Title: Monitoring and Evaluation of Projects

Objectives

It has been stated that no matter how well a project has been identified and even appraised, it would be a waste of capital if it is not properly monitored and evaluated. Resource use has to be carefully monitored to maximise their impacts and then evaluated so as to benefit from lessons learnt. All these have to be done by competent and skilled staff.

The programme is an institutional capacity building one and aims at enhancing human capacity development in monitoring and evaluation for governments, development agencies, banks and NGOs. The programme focusses on the need to fully develop the techniques and methods used in project monitoring and evaluation. It will also expose the participants to new ways of designing and implementing workable monitoring systems within projects.

Contents

The content of this programme reflects the growing concern many development and other project financiers need to effectively keep track of the project use of resources.

The content will include the following:

• Network analysis
• Data collection, processing and analysis
• Developing monitoring systems
• Monitoring tools and techniques
• Drafting evaluation terms of reference
• Evaluation methods and techniques.
• Preparing for evaluation missions.
• Evaluation report writing
• Reviewing evaluation reports.

Target Group

The programme is designed for those working and dealing with projects in development institutions, banks, government organisations, planning coordinators in parastatals and NGOs.

Course No:  2014-01-27-3-17-1131

Course Title: Monitoring and Evaluation of Projects

It has been stated that no matter how well a project has been identified and even appraised, it would be a waste of capital if it is not properly monitored and evaluated. Resource use has to be carefully monitored to maximize their impacts and then evaluated so as to benefit from lessons learnt. All these have to be done by a competent and skilled staff.

The programme is an institutional capacity building one and aims at enhancing human capacity development in monitoring and evaluation for governments, development agencies, banks and NGOs. The programme focuses on the need to fully develop the techniques and methods used in project monitoring and evaluation. It will also expose the participants to new ways of designing and implementing workable monitoring systems within projects.

Contents

The content of this programme reflects the growing concern many development and other project financiers need to effectively keep track of the project use of resources.

The content will include the following:

• Network analysis;
• Data collection, processing and analysis;
• Developing monitoring systems;
• Monitoring tool and techniques;
• Drafting evaluation terms of reference;
• Evaluation methods and techniques;
• Preparing for evaluation missions;
• Evaluation report writing.
• Review evaluation reports.

Target Group

The programme is designed for those working and dealing with projects in developing institutions, banks, government organizations, planning coordinators in parastatals and NGOS.

Course No:  2015-01-26-3-17-1132

Course Title: Monitoring and Evaluation of Public Private Partnerships

Objectives

By the end of the course, participants will demonstrate a clear understanding of the private sector motivation for public-private partnerships and the roles NGOs play, either directly or indirectly.

Participants will gain skills in developing public-private partnership monitoring and evaluation tools, various monitoring and evaluation techniques and demonstrate competence in selecting the best technique for monitoring and evaluating different types of public-private partnerships.

Contents

• Goal and objective setting for the PPs
• Unbundling private sector motivation for PPPs
• The role of NGOs
• PPPs performance dimensions
• Setting PPPs performance indicators
• PPPs monitoring and evaluation tools and techniques
• Performance evaluation & benchmarking
• PPP close-out strategies.

Target Group

This course is aimed at senior and middle level managers from public institutions who are involved in policy making, strategic partnership building and results monitoring for public-private programmes. These include permanent secretaries, legal advisors, chief accountants, PPP project managers and secretariat, senior public procurement officers and senior staff from local government authorities.

Course No:  2014-11-10-3-17-1133

Course Title: Project Management

At the organisational level, this programme aims at assisting the clients appreciate the tools and techniques used in effective project management. It will contribute to the establishment of institutional capacity in organisations where retooling and enhancement of skills in project management is required.

At the learning level, the programme is designed to increase the participant's knowledge and skills in all aspects of project management.

Contents

• Project cycle;
• Project forecasting;
• Financial management of projects;
• Communication in project management;
• Monitoring of projects;
• Developing terms of reference;
• Project evaluation;
• Human resources management of projects;
• Market research and analysis;
• Technical Analysis.

Target Group:

This programme is designed for Project Officers; Development Bank officials, Planning coordinators in parastatal and government organisations and other projects.

Course No:  2015-08-24-3-17-1134

Course Title: Project Management

Objectives

At the organisational level, this programme aims at assisting the clients appreciate the tools and techniques used in effective project management. It will contribute to the establishment of institutional capacity in organisations where retooling and enhancement of skills in project management is required.

At the learning level, the programme is designed to increase the participant’s knowledge and skills in all aspects of project management.

Contents

• Project Cycle
• Project forecasting
• Financial management of projects
• Communication in Project Management
• Monitoring of Projects
• Developing terms of reference
• Project evaluation
• Human resources management of projects
• Market research and analysis
• Technical Analysis

Target Group

This programme is designed for Project Officers, Development Bank Officials, Planning Coordinators in Parastatal and Government Organisations and other projects.

Course No:  2014-08-25-3-17-1135

Course Title: Project Planning and Implementation

Objective

The programme is designed to address the major areas of project management with regard to provisioning of materials and services. Emphasis is placed on managing the major constraints of project implementation (time, resources and scope) from the procurement perspective. Participants will enhance their knowledge of developing and using various project tolls to manage procurement for public sector projects.

Contents

• The basics of project management
• Managing the major constraints of a project (time, resources, scope and costs)
• Sourcing of suppliers through competitive bidding
• Understand the guidelines to establishing project procurement plan
• Determining and specifying materials requirements
• Project procurement systems (VMI, JIT, MRP)
• Materials management-the cost approach.
• Fundamental of Public Procurement
• Legal Aspects of Public Procurement 1-Formation of contracts
• Materials and services provisioning strategies
• Managing Public Finance-a supply chain prospective

Target Group

The programme is intended for Senior and Middle Managers in public and private sector responsible for project procurement, tendering, Administrators, Auditors, Economizing Committee Members, Ministerial Tender Committee Members, Procurement Specialists and Lawyers responsible for company contracts.

Course No:  2014-10-13-3-17-1136

Course Title: Protocol and Event Management Programme

Objectives

The programme is designed to:-

• Increase and strengthen participants’ protocol and etiquette skills in handling dignitaries and VIPS.
• Equip participants with skills to navigate today’s culturally diverse business environment.
• Develop participants’ skills in orchestrating VIP visits, meetings, ceremonies and special events.
• Identify the various tasks in management of events and the human and physical resources required to stage successful events.
• Equip participants with skills to organize events without the help of event coordinators thus saving the organization some money.
• Review and determine the different marketing strategies appropriate for the event being managed.
• Promote acceptable manners and respect for others.

Contents

Protocol

• Protocol procedures
• Introductions, titles and forms of address
• Proper order of precedence
• Business and social etiquette
• Dress and grooming
• Dining and table manners
• Etiquette in giving and receiving gifts
• VIP visits, itineraries, overseas travel and entertainment
• Handling cultural differences.

Event Management

• Event planning, coordinating, management and logistics
• Pre and post event meetings
• Event budgets
• Event promotion and fundraising
• Negotiation with event vendors
• Guest safety and security
• Technology in events
• Event crisis management.

Target Group

This training is beneficial to protocol officers, Public relations personnel, Event Planners, managers and coordinators, Administrative personnel responsible for coordination of events and staff involved in Protocol and handling VIPS. 

Course No:  2014-07-21-3-17-1137

Course Title: Strategic Purchasing and Supply Chain Management

• To develop participants' skill in managing supplies strategically;
• To equip participants with knowledge of planning and control of purchasing and supply activities.

Contents

• Introduction

-The nature of purchasing supply;

-Strategic themes in purchasing and supply management;

-The significance of purchasing and supply management.

• Changes in environmental conditions and their impact on business;
• From corporate strategy to purchasing and supply chain management strategy;
• The content of supply chain management strategies;
• Strategic management of quality;
• Strategic management of costs and added value;
• Strategic management of supplier relationships.

Target Group

Senior executives, and middle level managers responsible for purchasing and Supply chain management; finance; operations; production; marketing; human resources management.

Course No:  2015-05-18-3-17-1139

Course Title: Structuring, Negotiating for and Managing Concessions

The purpose of the course is to narrow the infrastructure deficit between the countries, participants are drawn from developing countries and developed countries to stimulate economic growth and development. By the end of the course, participants should be able to:-

• Understand concessions;
• Develop concession agreements;
• Evaluate various concession options;
• Structure concessions in Ports, railways, Airports and Mining Sector;
• Select the concession transaction advisory team;
• Prepare concession bid documents;
• Appreciate legal issues in concessions.

Contents

The programme will focus on:-

• The Concept of Concession;
• Evaluating concession options;
• Pre-concession contract activities;
• BOT concessions;
• Balancing government and investor interests;
• Concession of ports;
• Brownfield and Greenfield concessions;
• Concession of railways;
• Concession of airports;
• Concession of pipelines;
• Mining concessions (oil, gas and other minerals);
• Concession performance and monitoring;
• Insurance and bonds;
• Concession audits;
• Concession agreements;
• Risk management;
• Legal issues.

Target Group

This program is recommended for those working in the Mining sector (oil, gas, other minerals), Port & Airport authorities, Pipeline companies and Railway authorities. Those working in Revenue authorities would also benefit from the program. The program is appropriate for Finance managers, Accountants, Economists, Engineers, Hydrologists, Legal officers, Compliance officers and Quality assurance specialists.

Course No:  2015-06-08-3-17-1140

Course Title: Structuring Public Private Partnership Projects

The overall purpose of the course is to enhance the knowledge and skills of the participants to effectively structure PPP projects for national and regional

economic development. By the end of the course, participants should be able to:-

• Understand the complexity of public-private partnerships;
• Explain what each of the steps in PPP structuring process entails;
• Select the PPP transaction advisory team;
• Prepare PPP project bid documents;
• Appreciate legal issues involved in public-private partnership contracts;
• Analyze draft public-private partnership contracts;
• Assess the financing options available for public-private partnerships.

Contents

The programme will focus on:-

• Factors to consider in entering the PPP Process;
• Sector analysis and road map;
• Defining project team;
• Selecting the transaction advisory team;
• Selecting the PPP option;
• PPP Feasibility analysis;
• PPP Financing;
• Soliciting market interest;
• PPP Prequalification;
• Preparation of PPP Bid Documents;
• PPP Bid Evaluation and Award;
• Negotiation.

Target Group

This program is recommended for Permanent and Principal secretaries, deputy secretaries, directors, chief and Principal economists in the public sector. Lawyers, directors of finance as well as staff from Public procurement authorities, Road authorities and key players in the private sector.

Course No:  2015-03-02-3-17-1141

Course Title: The Balanced Scorecard Bootcamp

Objectives

The overall objective of the course is to enable organizations to successfully implement the balancd scorecard. In particular, participants will be able to:-

• Use the Balanced Scorecard as a Strategic Planning Approach,
• Develop Key Result Areas that are Balanced Scorecard Compliant
• Develop objectives, measures and targets that are aligned to the Balanced Scorecard,
• Develop Strategy Maps that are aligned to their KRAs and Objectives,
• Develop Corporate Scorecards that can be institutionalized upon return to their organization,
• Understand how to cascade the Corporate Scorecard to lower levels,
• Appreciate the challenges and strategies for cascading the Balanced Scorecard,
• Use the Balanced Scorecard as a Performance Management System.

Contents

The programme will focus on:-

• Strategic Plan Development Process using the Balanced Scorecard.
• The Balanced Scorecard Perspectives.
• BSC Measures, Initiatives and Targets.
• Developing Strategy Maps.
• The Corporate Scorecard.
• Cascading the Balanced Scorecard.
• BSC as a Performance Management System.
• Institutionalizing the BSC.

Target Group

This course targets participants who have previously attended a Balanced Scorecard Course and those that are leading the Strategic Plan Development in their organizations. It is also suitable for those in charge of performance management in their organizations and have some basic understanding of the Balanced Scorecard.

Course No:  2014-10-13-3-17-1142

Course Title: Local Governance, Donor Harmonization and Aid Effectiveness

The immediate objective of the course is for the participants to develop a thorough understanding of current development cooperation trends and how these trends have shaped the public sector reforms. At the end of the programme participants will be able to assess how these development cooperation trends affect the programmes in their countries. In light of this the participants will be able to identify critical aspects to be addressed in the management of their programmes. The medium term objective of this course is to have participants use the knowledge and skills obtained in the course to improve the effectiveness of development assistance in their countries and contribute to the addressing the leakages of development assistance in such a way that such assistance leads to demonstrable results.

By the end of the course, participant will be able to:-

• Explain the main characteristics of the Monterrey Declaration, the Paris Declaration and Accra Agenda for Action and their focus on harmonisation of donor assistance, alignment to national policy frameworks, strategies and systems, management for results, enhanced monitoring;
• Describe conceptual linkage between MTEF and planning, budgeting and result monitoring
• Describe main types of funding modalities pursued by multilateral and bilateral development partners and the country strategies for these partners as well as their motivations;
• Understand how multilateral and bilateral donor organizations are structured and prioritize areas for development assistance through country strategies;
• Evaluate the extent to which multilateral and bilateral development assistance has lived to the principles of Paris Declaration
• Understand the pressures leading to reforms in the public sector, and particularly public financial sector reforms at institutional and policy level;
• Understand why the convergence between development assistance, politics and trade;
• Structure aid for trade negotiations when engaging with development partners;
• Describe conceptual linkage between MTEF and planning,
• Structure aid to focus more on productive sectors of the economy;
• Development cooperation trends;
• Implementation of the aid effectiveness agenda;
• Multi-lateral and bilateral development aid systems structure of IMF, World Bank and UN systems);
• Public sector reforms and new aid agenda;
• Application of development aid agenda (Country specific contexts);
• Capacity development on Negotiating for Aid in the context of national priority agenda;
• Aid for trade;
• Monitoring aid effectiveness;
• Rethinking the development aid architecture.

Target Group

This course is aimed at senior and middle level managers from the public sector and civil society organizations. The course is also beneficial for those working in bilateral and multilateral organizations, diplomatic missions and those managing development projects financed by development partners.

Course No:  2015-08-31-3-17-1238

Course Title: Utilization Focused Evaluation

Evaluation is about structured collection of information about activities, characteristics, and outcomes of policies, programs, strategic actions for use by specific people to reduce uncertainties, improve effectiveness, and make decisions with regard to being done and how different stakeholders are affected. Utilization focused evaluation begins with the premise that evaluations should be judged by their utility and actual use. The focus in utilization focused evaluation is on intended use by intended users. How evaluations are used affects the spending of billions of money to fight the problems of poverty, disease, ignorance, joblessness, crime, hunger, and inequality. This course discusses principles, methodology, and ways of judging outcomes of evaluations.

Objectives

• Distinguish between ordinary evaluations and utilization focused evaluations;
• Understand the principles, methodologies and tools of utilization focused evaluations;
• Appreciate the various complementary methods of evaluation data collection, data analysis and interpretation;
• Acquire skills of writing an evaluation report;
• Be able to judge the quality and utility of an evaluation report;
• Appreciate various countries evaluation experiences.

Contents

• Principles and process of evaluation;
• Meaning and scope of utilization-focused evaluation;
• Focusing evaluation questions;
• Implementation evaluation;
• Conceptualizing causal linkages;
• Methods of collecting evaluation data;
• Analysis, interpretation, interpretation and reporting evaluation data;
• Utilization of evaluation data: Theory and practice.

Target Group

Policy and program designers and implementers.

Course No:  2015-09-14-3-17-1258

Course Title: Quality Management Programme

RATIONALE
Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement; all aimed at achieving superior product/service quality of an organization in order to achieve customer satisfaction, profit and growth. Quality management is focused not only on product/service quality, but also on the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent and superior quality. Superior product/service quality comes with high profit and growth for a business. Superior product quality and customer loyalty go hand-in-hand. Loyalty is a direct result of customer satisfaction. Value is created for the customer, which also results in employee satisfaction. Satisfied customers are less price-sensitive and are more likely to recommend a company’s products or services to others. The end result is more profits and growth for the company.   

PROGRAMME OBJECTIVES & LEARNING OUTCOMES
The programme is designed to provide participants with the Quality Management principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc.

At the end of the programme, participants will be able to do the following:
Describe the basic quality management principles, concepts, definitions.
Describe the basic concepts, terms, elements and types of quality management systems.
Apply various quality management tools such as check sheets, histograms, pareto charts, cause and effect diagrams, scatter diagrams, control charts, flow charts and pie charts.
Carry out quality performance monitoring in an organization.
Describe the evolution and types of quality management standards.
Develop and implement ISO 9001:2008 Quality Management Systems.
Conduct an audit of quality management system using the ISO 19011 standard.

1. PROGRAMME CONTENT
(a) Introduction to quality management

a. Basic quality concepts, definitions and terms
b. Goods quality and service quality
c. History of quality management
d. Quality gurus and theories

(b) Introduction to quality management systems

a. Basic concepts, definitions and terms
b. Types and elements of quality management systems
c. Eight principles of quality management
d. Total Quality Management (TQM)

(c) Quality management standards

a. Initial approaches to quality management
b. Evolution of quality management standards
c. Benefits of implementing ISO standards

(d) Quality management tools

a. Quality key performance indicators (KPI)
b. Determining quality costs
c. Statistical process control (SPC)

(e) Developing and implementing ISO 9001:2008 Quality Management Systems

a. Introduction to ISO 9000 family of QMS standards
b. Understanding ISO 9001:2008 requirements
c. Documentation of QMS
d. Procedures and instructions writing skills
e. Certification of QMS

(f) Quality performance monitoring
(g) Auditing Quality Management Systems

a. Auditors roles and responsibilities
b. Approach to the audit process
c. Raising audit findings, reporting, and follow up audits

TARGET GROUP
This programme should be attended by middle to senior officers responsible for quality planning/control/assurance, marketing, production, environment/health/safety, from Manufacturing and Service (Private Sector) Industries, Government Ministries and Parastatals, Executive and Regulatory Agencies, export-oriented Farmer Organizations, Cooperatives and Traders, and NGOs. The programme is particularly appropriate for organizations and companies that are planning to implement quality management and/or quality management systems and are not sure how to go about it. Organizations and companies already implementing quality management and quality management systems can also attend as a refresher course.

Course No:  2014-08-18-3-17-1259

Course Title: Economic Valuation and Contingent Liability in Oil and Gas Projects

By the end of the course, participants will be able to:-

• Understand the basic principles in economic valuation;
• Apply economic valuation techniques and determine value for money and project feasibility more effectively;
• Identify, analyse risks associated with oil and gas projects and develop appropriate strategies;
• Identify and analyse contingent obligations for the government;
• Make provisions for contingent obligations while planning and budgeting.

Course Contents

• Economic valuation concept;
• Economic valuation techniques;
• Determining total economic value;
• Benefits transfer methods;
• Contingent obligations in oil and gas projects;
• Planning and budgeting for contingent liabilities;
• Reporting of contingent obligations;
• Risk identification, analysis and management.

Target Group

This course will be beneficial to Senior and Middle Level Government Officers working as Project Managers, Economists, Accountants, Auditors, Finance Managers and Advisors in the Oil and Gas Sector. The course is also useful for Engineers involved in the Energy related Projects and those working in Public Sector Investment Programmes and in the External Resources Departments in the Ministry of Finance will find the course particularly useful.

Course No:  2015-05-18-3-17-1277

Course Title: Establishing and Managing the PPP Unit

The objective of this course is to improve the performance of PPP Units through capacity development of those who are working and those who desire to work in PPP Units.

By the end of the course, participants should be able to:-

• Provide strategic leadership within the PPP unit and across ministries in which PPP projects exist;
• Manage the PPP pipeline;
• Evaluate PPP projects and select those that are bankable;
• Coordinate PPP projects across the country in conjunction with other PPP nodes;
• Assess the PPP institutional framework within the country.

Contents

• PPP Policy and institutional frameworks;
• Role of the national treasury;
• Pre-requisites for establishing the PPP unit;
• Functions of the PPP unit;
• Staffing the PPP unit;
• Managing the PPP projects pipeline;
• Evaluating the PPP project proposals;
• Strategies for promoting PPPs;
• Viability gap financing;
• Technical backstopping for PPP projects;
• Establishing and coordinating PPP nodes.

Target Group

This course is aimed at those working in PPP units, Economists, Risk auditors, PPP project managers, PPP transaction advisors (Legal advisors, Finance experts, accountants) and those interested in furthering their understanding on the institutional frameworks guiding the selection and implementation of PPP projects.

Course No:  2015-11-30-3-17-1278

Course Title: Feasibility Analysis for Oil and Gas Projects

By the end of the course, participants will be able to:-

• Analyze the key aspects in onshore and offshore oil and gas feasibility studies;
• Appreciate the aspects to be taken into account in assessing economic and financial viability of oil and gas deposits;
• Understand the oil and gas activities in downstream, midstream and upstream oil and gas activities;
• Advise their organizations and Government more effectively on key financial, economic, social, environmental and political aspects associated with oil and gas sub-sector.

Contents

• Overview of oil and gas sub-sector;
• Overview of onshore and offshore oil and gas feasibility analysis;
• Key issues in onshore and offshore oil and gas exploration;
• Oil Exploration Issues – Environmental, Economic, technological, social & political;
• Feasibility analysis for oil and gas pipelines;
• Feasibility aspects – Oil refinery plants
• Economic and financial analysis;
• Analysis of institutional and legal frameworks;
• Commercial viability analysis – 0il and gas pricing;
• Oil and gas processing & transportation feasibility aspects;
• Oil and gas risk and decision analysis.

Target Group

This course will be beneficial to Economists, Engineers, Accountants, Auditors, Project managers, Public health, Environmentalists and Supply chain managers. Contractors and Investors targeting the oil and gas sector will also find the course useful.

Course No:  2015-09-21-3-17-1280

Course Title: Financial Modeling for PPP Projects

By the end of the course, participants will be able to:-

• Analyze the key input variables to an infrastructure financing model;
• Understand the basic principles in financial modeling;
• Estimate demand and revenue streams for the PPP projects being carried out;
• Simulate the impact of demand fluctuations and tariff changes;
• Assess the viability of PPP projects more effectively;
• Determine key financial ratios using Excel Worksheets for modeling;
• Perform key sensitivity and scenario analyses to determine how robust the project is;
• Develop a funding worksheet that helps determine the debt capacity of a project.

Course Contents

• Overview to project finance and infrastructure investment analysis;
• Financial modeling principles;
• Identifying and structuring the input variables to a financial model;
• Advanced MS-Excel techniques;
• Modeling financial reports;
• Estimating demand and revenue projections;
• Determining the NPV, IRR and DCF, DCR;
• Annuity financing modeling
• Tariff setting and tariff change impacts;
• Risk analysis
• Monte Carlo simulation and sensitivity analysis;
• Regression analysis and forecasting.

Target Group

This course will be beneficial to PPP unit personnel, PPP project managers, Accountants, Auditors, Finance managers and PPP transaction advisors. Economists that are involved in identifying PPP project candidates will also benefit from the course. The course is also useful for Engineers involved in PPP projects and employees working with special purpose vehicles (SPVs) or members of the SPV consortium. Additionally, those working in public sector investment programmes and in the external resources departments in the ministry of finance will find the course particularly useful.

Course No:  2015-07-20-3-17-1281

Course Title: Implementing the Balanced Scorecard in Public Sector Institutions

The purpose of the course is to enable organizations sharpen their savviness in both strategy implementation and results orientation. In particular, participants will be able to:-

• Link long-term strategic planning to budgeting processes;
• Develop tools and metrics through which to measure the effectiveness of strategy implementation;
• Apply the metrics at the various levels of involvement;
• Develop skills and strategies that align and rally the human capital towards attainment of key strategic objectives;
• Acquire skills for overcoming the inhibitors to effective realization of strategic objectives.

Contents

• The Balanced Scorecard: concept and definitions
• Scenario setting for balanced score card implementation
• Setting and measuring the financial perspectives
• Growing the financial market share
• Customer perspective and metrics
• Customer lifetime value;
• Internal processes and metrics;
• Business process innovation;
• The Six Sigma;
• Corporate Social Responsibility;
• Managing the learning and growth perspective;
• Developing metrics for learning and growth perspective;
• Case studies on best practices in balanced score card implementation.

Target Group

Directors, managers and senior officers in public, private and civic organizations involved in strategic planning and execution.

Course No:  2015-05-04-3-17-1290

Course Title: International Project Management and Resource Mobilization

By the end of the course, participants will be able to:-

• Successfully carry out international project planning, implementation, monitoring and evaluation;
• Engage in international project feasibility studies more proactively;
• Understand the complex nature of international projects;
• Assess the risks associated with international projects and know how to mitigate them;
• Develop a financial resource mobilization strategy and implement that strategy in their settings;
• Identify sources of finance and package proposals to mobilize financial resources from those sources.

Contents

• The nature and complexity of international project management;
• International project planning and selection techniques;
• Feasibility studies and analysis;
• Structuring international projects;
• International project implementation issues;
• Stakeholders management;
• Developing project monitoring systems project evaluation;
• Financial resource mobilization techniques;
• Mobilizing resources from multilateral and bilateral development partners;
• Negotiating for funding.

Target Group

This course will be beneficial to senior and middle level managers in Government Ministries involved in, or likely to be involved in international project management. In particular, economists, planners, consulting engineers, consultants and project managers will find the course useful. Other officers responsible for planning, implementing and monitoring and evaluating international development projects will equally benefit. In addition, those who serve in the capacity of donor liaison and resource mobilization positions will find the course relevant.

Course No:  2015-08-03-3-17-1291

Course Title: Investment Analysis and Management

The overall aim of this course is to improve the skills and knowledge of officials in preparing and analysing investment projects using specific principles and techniques.

Specifically, the course will aim at the following:

• Upgrade the knowledge and skills in understanding and applying project investment concepts;
• understand the concept of project identification;
• Upgrade skills in project appraisal;
• Describe the link between appraisal, implementation, monitoring and evaluation of projects.

Contents

The programme will cover the following:

• Project data collection;
• Project formulation/design process;
• Project Report writing Techniques;
• Cost Benefit Analysis;
• Appraisal techniques;

- Technical aspects

- Market aspects

- Financial aspects

- Social aspects

- Managerial aspects

Target Group

The course is designed for project managers dealing with project selection and appraisal as well as those who are involved in the assessment of financial, economic and social impact of projects. It will specifically benefit those working in the ministries of finance, commerce, industry and agriculture.

Course No:  2015-05-04-3-17-1292

Course Title: Marketing Skills Improvement

This course is designed to provide participants with the skills and knowledge necessary to develop, maintain, and evaluate a marketing plan. It also provides techniques to establish relationships with customers, determine their needs, and motivate them to purchase products or services.

Contents

The main areas of focus will be:

• Provide overview of marketing for small and medium scale businesses;
• Key marketing concepts, methods, and strategic issues relevant for start-up and eearly-stage entrepreneurs as well as early-stage entrepreneurs with in larger established organizations;
• Techniques for identification of a product and/or service potentials, segmenting and selecting target market;
• Effective marketing strategies for SMEs;
• Budgeting for SMEs;
• Evaluation of marketing effort;
• Managing relationships with your customers;
• Customer care;

Target Group

The course is designed for owners and managers of SMEs, people who want to start and run own business, people who wish to enhance their skills in marketing of small and medium scale enterprises.

Course No:  2015-11-09-3-17-1302

Course Title: Monitoring and Evaluation: Strengthening Supply Chain Health

• Increase knowledge and understanding of how monitoring and evaluation processes can strengthen logistics system performance through the use of evidence based decision making and ultimately contribute to commodity security;
• Strengthen participants' ability to determine appropriate M&E indicators for logistics management; choose and utilize different tools to collect and analyze both data collected through routine reports and data collected through periodic surveys;
• Develop and implement M&E plans; advocate for the use of M&E data and information to improve system performance.

Contents

• Relating basic monitoring and evaluation concepts to supply chain management;
• Linking program goals to monitoring and evaluation activities and ongoing system improvement;
• Selecting and developing appropriate indicators for various logistics functions, such as forecasting, distribution and product availability;
• Monitoring and evaluation methods and tools for periodic and data collection;
• Developing a strategy and plan for monitoring and evaluating logistics activities;
• Using M&E results to advocate for system improvements.

Target Group

The course would be helpful to those who:

• Plan, conduct and assist with monitoring and evaluation studies of logistics systems;
• Develop or assist with the development of M&E study protocols and instruments;
• Participate in or oversee the collection of data to monitor logistics activities;
• Provide and/or use information for planning and managing programs.

Course No:  2015-05-04-3-17-1304

Course Title: Operations Management for Maximum Value Addition

The overall purpose of the course is to enhance the knowledge and skills of the participants to effectively structure PPP projects for national and regional economic development. By the end of the course, participants should be able to:-

• Understand the complexity of public-private partnerships;
• Explain what each of the steps in PPP structuring process entails;
• Select the PPP transaction advisory team;
• Prepare PPP project bid documents;
• Appreciate legal issues involved in public-private partnership contracts;
• Analyze draft public-private partnership contracts;
• Assess the financing options available for public-private partnerships.

Contents

The programme will focus on:-

• Factors to consider in entering the PPP Process;
• Sector analysis and road map;
• Defining project team;
• Selecting the transaction advisory team;
• Selecting the PPP option;
• PPP Feasibility analysis;
• PPP Financing;
• Soliciting market interest;
• PPP Prequalification;
• Preparation of PPP Bid Documents;
• PPP Bid Evaluation and Award;
• Negotiation.

Target Group

This program is recommended for Permanent and Principal secretaries, deputy secretaries, directors, chief and Principal economists in the public sector. Lawyers, directors of finance as well as staff from Public procurement authorities, Road authorities and key players in the private sector.

Course No:  2015-02-02-3-17-1307

Course Title: Research and Data Analytics in the Public Sector

By the end of the course, participants will be able to:-

• Demonstrate the ability to use appropriate secondary data to solve business problems;
• Understand the scientific method of research and be able to differentiate between various research methods;
• Structure business and policy research proposals; successfully carry out research process with regard to framing the problem statement, research questions and objectives as well as data collection;
• Proficiently analyze and interpret data and use the results to inform decision making and policy;
• Understand the complex nature of business research and data analytics;
• Use statistical software and search engines for predictive analytics, data mining and analytics.

Contents

• Overview of business research and data analytics;
• Business research framework;
• Framing the business research problem;
• Business research questions and objectives
• Investigating theoretical and industry practices around the research Issue;
• Data mining and search engines;
• Micro, Macro and Meta data collection;
• Micro, Macro and Meta data analysis;
• Data analytics;
• Data to decision (DTD) approaches;
• Predictive analytics.

Target Group

This course will be beneficial to Policy makers (Directors, Assistant directors), Economists, Human resources managers, Operations researchers, Procurement specialists, Heads of corporate planning and strategy chief officers. It is particularly useful for those who have the desire to shape the next wave of public, private and civil society strategic landscape.

Course No:  2015-06-29-3-17-1316

Course Title: Selling Skills Development Programme

The programme aims to improve participants' knowledge, skills and confidence that will help them to increase sales, encourage customer loyalty and drive profitability. It will enable the participants to communicate with prospective customers to understand their needs, match those needs with the appropriate product or service and make an effective presentation. By the end of the training, participant will be able to:

• Understand how customers buy;
• Plan sales strategy for their business;
• Demonstrate a great first impression and professional opening to a sales presentation;
• Enhance their success in developing customer relationships;
• Learn how to turn objections into commitments;
• Listen effectively and ask questions to uncover customer needs and opportunities;
• Apply effective communication skills in selling;
• Negotiate more effectively to increase sales;

Contents

This programme will cover the following topics:

• An overview of selling;
• Introduction to selling;
• Salesperson attributes;
• The buying and selling process;
• Structure your sales approach to become more productive;
• Avoid the most common sales mistakes to increase sales conversion;
• The psychology of selling:

-Build rapport and establish relationships with customers and prospects;

• Make a compelling sales; presentation to win more sales;
• Effective communication skills;
• Effective negotiation skills.

Target Group

This programme is suitable for people who want to learn the essential skills of effective selling, including; field sales people, business to business sales people, sales people who have had no formal training on the subject, sales people who need a refresher, new sales people, internal telesales people, etc.

Course No:  2015-08-24-3-17-1317

Course Title: Transformation and Economic Take off for Africa

By the end of the course, participants will be able to:-

• Appreciate the interface between policy implementation and economic development;
• Re-orient the National Vision Blue Prints to Economic and government transformation agenda;
• Lead the paradigm shift that is so urgently required in Africa;
• Align institutional frame-works to support the two critical agenda;
• Inform the strategic roadmaps for the public sector more effectively.

Course Content

• Success factors in large scale government transformation programs;
• Government transformation frameworks;
• Institutional framework for government-wide transformation;
• Strategic public sector performance management;
• Economic transformation roadmap;
• Redefining public sector investments priorities;
• The US, Europe and Asian Economic transformation models & lessons learnt;
• Economic transformation institutional framework for Africa;
• Coordination of the transformation agenda.

Target Group

This course will be beneficial to Policy makers, Directors and senior level government officers. Teams that are in charge of National development planning and corporate planning, together with senior economists and Strategic human capital managers will also benefit from the course.

Course No:  2015-09-28-3-17-1326

Course Title: Customer Service Management

At the organizational level, the programme's objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service;
• What is good and bad service?
• Creating a customer-driven organization;
• Approaches to customer care;
• Negotiation skills;
• Effective communication with the customer;
• Best practices in customer care;
• Creating a service-orientedculture;
• Developing a customer service programme;
• Measuring customer needs and satisfaction level.

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2015-05-25-3-17-1327

Course Title: Customer Service Management

At the organizational level, the programme's objectives is to improve standards of customer services, enhance and maintain close relationships with the its clients and increase its competitiveness.

The programme aims at changing the attitude of the staff towards becoming client and service-oriented, assist them in evaluating and improving their interpersonal relationships, communications skill and enhance the quality of services they render.

Contents

• Characteristics of service;
• What is good and bad service?
• Creating a customer-driven organization;
• Approaches to customer care;
• Negotiation skills;
• Effective communication with the customer;
• Best Practices in customer care;
• Creating a service-oriented culture;
• Developing a customer service programme;
• Measuring customer needs and satisfaction level.

Target Group

Management staff of service giving organizations who are in frequent contact with customers, customer service managers and planners, customer relations and public relations officer and other personnel whose work is closely related to providing customer services.

Course No:  2015-10-12-3-17-1328

Course Title: Protocol and Event Management

The programme is designed to:-

• Increase and strengthen participants' protocol and etiquette skills in handling dignitaries and VIPS;
• Equip participants with skills to navigate today's culturally diverse business environment;
• Develop participants' skills in orchestrating VIP visits, meetings, ceremonies and special events;
• Identify the various tasks in management of events and the human and physical resources required to stage successful events;
• Equip participants with skills to organize events without the

help of event coordinators thus saving the organization some money;

• Review and determine the different marketing strategies appropriate for the event being managed;
• Promote acceptable manners and respect for others.

Contents

1. Protocol

• Protocol procedures;
• Introductions, titles and forms of address;
• Proper order of precedence;
• Business and social etiquette;
• Dress and grooming;
• Dining and table manners;
• Etiquette in giving and receiving gifts;
• VIP visits, itineraries, overseas travel and entertainment;
• Handling cultural differences.

2. Event Management

• Event planning, coordinating, management and logistics;
• Pre and post event meetings;
• Event budgets;
• Event promotion and vendors; fundraising;
• Negotiation with event
• Guest safety and security;
• Technology in events;
• Event crisis management.

Target Group

This training is beneficial to protocol officers, Public relations personnel, Event planners, managers and coordinators, Administrative personnel responsible for coordination of events and staff involved in Protocol and handling VIPS.

Course No:  2015-07-20-3-17-1337

Course Title: Protocol and Event Management

The programme is designed to:-

• Increase and strengthen participants' protocol and etiquette skills in handling dignitaries and VIPS;
• Equip participants with skills to navigate today's culturally diverse business environment;
• Develop participants' skills in orchestrating VIP visits, meetings, ceremonies and special events;
• Identify the various tasks in management of events and the human and physical resources required to stage successful events;
• Equip participants with skills to organize events without the help of event coordinators thus saving the organization some money;
• Review and determine the different marketing strategies appropriate for the event being managed;
• Promote acceptable manners and respect for others.

Contents

1. Protocol

• Protocol procedures;
• Introductions, titles and forms of address;
• Proper order of precedence;
• Business and social etiquette;
• Dress and grooming;
• Dining and table manners;
• Etiquette in giving and receiving gifts;
• VIP visits, itineraries, overseas travel and entertainment;
• Handling cultural differences

2. Event Management;

• Event planning, coordinating, management and logistics;
• Pre and post event meetings;
• Event budgets;
• Event promotion and fundraising;
• Negotiation with event vendors;
• Guest safety and security;
• Technology in events;
• Event crisis management.

Target Group

This training is beneficial to protocol officers, Public relations personnel, Event Planners, managers and coordinators, Administrative personnel responsible for coordination of events and staff involved in Protocol and handling VIPS.

Course No:  2015-11-02-3-17-1338

Course Title: Multi-Modal Logistics Planning and Management

Traffic congestion, loss of productive time, environmental challenges, high accident rates and 'economic growth lock up' are some of the attributes that many countries can associate with. A significant portion of African countries' GDP is lost due to poor planning of infrastructure; which in turn affects all other sectors in the economy.The modes which travellers use and the statistics associated with this has hardly elicited sustained policy dialogue. Some transport economists have actually commented that we are holding back Africa's economic growth potential. Trip generation, trip distribution, production and attractions as well as travel analysis zones have not received attention from transport planning bodies and institutions; and nor have the modes that are used to travel from one zone to another and the existing interchanges. The course will focus on multi-modal planning techniques, delving into trip generation, trip distribution, modal split and trip assignment techniques. Complimenting these will be the relationship between inter-modal logistics planning, land use planning and economic development. The significance of integrating road (public buses, private vehicle use), rail (commuter, mass transit, metro etc) and strategies for decongesting the urban areas will be addressed.

WHO SHOULD ATTEND?

The course targets Transport economists and planners, city council planning officers and land use planners, engineers, ministry of transport officials, officials working in public private partnership units and ministry of finance as well as accountants, auditors, project managers and supply chain managers.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Learn how to map travel analysis zones and collect as well as model data on trip generation, trip distribution, modal split and trip assignment;
• Understand how to integrate various transport modes and offer seamless transport services;
• Practice transport and multi-modal logistics modelling and simulation;
• Link multi-modal logistics planning to land use.

TOPICS INCLUDE

• Overview of multi-modal logistics and state of infrastructure in Africa;
• Integrated transport planning;
• Multi- modal transport modelling techniques;
• Multi-modal transport scheduling;
• Financing multi-modal transport infrastructure projects.

Course No:  2016-12-05-3-17-1493

Course Title: Customer Service Management

Any organization that wants to become successful, competitive and to remain successful must care for its customers and deliver excellent service. In today's competitive environment satisfying customers' needs, wants and expectations is a very important objective of any organization regardless of whether it is for profit or non profit. Customers drive the way organizations should conduct their businesses. Organizations must plan to deliver great service to the ever demanding and more enlightened customers. Poor customer service is very frustrating and cannot be tolerated. Leonard Berry (1995) wrote, "Everyone loses when service is poor. Customers lose. Employees lose. Senior Managers lose. Suppliers lose. Shareholders lose. Communities lose. The country loses. Poor service has no redeeming virtue, nor does mediocre service for that matter. Service excellence is more profitable, more fun, and more conducive to better future." Serious organizations would not like to lose its customers, hence, the need to strategize on improvement of its service delivery through training among others.

WHO SHOULD ATTEND?

Suitable for all level of staff from Directors to Supervisors involved with customer services, sales and marketing, customer relationship management and other middle to senior managers whose work is closely related to providing customer services.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Enhance performance through customer service;
• Appreciate of the importance of customers and their expectations;
• Develop and maintain customer service driven culture in their organizations;
• Enable participants identify and implement elements for great service;
• Develop and implement effective complaints management system;
• Raise awareness of the appropriate attitudes, methods and approaches for handling different types of customers;
• Assist participants evaluate and improve interpersonal relationships as well as effective communication

TOPICS INCLUDE

• Introduction to customer care: concept and practice; good & bad customer care;
• Making customers feel special; role of service provider in excellent customer care;
• The concept of customer service in supporting the organisation's core business
• Important framework (model) and approach in making the organization excellent
• in customer service – how to acculturate service excellence in the organization;
• Customer relationships management;
• Creating customer service driven culture;
• Interpersonal and organizational communication skills;
• Management of customer complaints;

- Overview of complaints management;

- Handling difficulty and other special needs customers;

- Practical evaluation of complaints managements in the organization;

- Improvements in complaints handling – organizational policy and systems;

- What to avoid or do when dealing with complainants/difficulty customers;

• Negotiation skills;
• Benchmarking;
• Customer service charter;
• Measuring customer satisfaction;
• Developing customer care programme

Course No:  2016-10-03-3-17-1494

Course Title: Feasibility Analysis for Oil and Gas Projects

Oil and gas exploration are highly critical and risky activities. Even after confirmation of hydro-carbons it is still crucial to perform adequate assessment to ascertain whether a discovery is commercially attractive. Feasibility studies need to take into account the downstream, midstream and upstream activities in the oil and gas value chain. They also need to focus on onshore and offshore feasibility aspects. In the oil and gas sector, prospecting, production and commercialization must take into account a number of fundamentals: oil exploration and production is costly and technologically complex; environmental concerns are key; computation of commercially viable volumes is intricate and the exploration-to-commercialization gestation period is long and resource intensive. Most countries in Africa are still navigating these areas. This course is a primer to those desirous to pitch in the sector. It will examine the key issues in dealing with oil and gas feasibility studies.

WHO SHOULD ATTEND

This course will be beneficial to Economists, Engineers, Accountants, Auditors, project managers, Public health, Environmentalists and Supply chain managers. Contractors and Investors targeting the oil and gas sector will also find the course useful

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Analyze key aspects in onshore and offshore oil and gas feasibility studies;
• Appreciate the aspects to be taken into account in assessing economic and

financial viability of oil and gas deposits;

• Understand the oil and gas activities in downstream, midstream and upstream oil and gas activities;
• Advise their organizations and Government more effectively on key financial, economic, social, environmental and political aspects associated with oil and gas sub-sector.

TOPICS INCLUDE

• Overview of oil and gas sub-sector;
• Overview of onshore and offshore oil and gas feasibility analysis;
• Key issues in onshore and offshore oil and gas exploration;
• Oil Exploration Issues:- Environmental, Economic, technological, social & political;
• Feasibility analysis for oil and gas pipelines;
• Feasibility aspects – Oil refinery plants
• Economic and financial analysis;
• Analysis of institutional and legal frameworks;
• Commercial viability analysis – Oil and gas pricing;
• Oil and gas processing & transportation feasibility aspects;
• Oil and gas risk and decision analysis.

Course No:  2016-09-19-3-17-1495

Course Title: Monitoring and Evaluation of Projects

Monitoring and Evaluation are basically different, though complementary. Monitoring is a periodically recurring task already beginning in the planning stage of a project or programme. Monitoring allows results, processes and experiences to be documented and used as a basis to steer decision-making and learning processes. It primarily oversees the physical implementations process to verify that inputs are made available on time and properly utilized. Monitoring concerns itself largely with the transformation of inputs to outputs. It is expected to alert stakeholders to (primarily physical) implementation problems, while evaluation is more concerned with immediate and development objectives. It is based on value judgment. Evaluation, on the other hand, analyzes objective achievement in order to maximize the impact of continuing projects and to provide guidance for the planning of new ones. Evaluations help to draw conclusions about five main aspects of the intervention: namely; relevance, effectiveness, sustainability, efficiency and impact.

WHO SHOULD ATTEND?

The programme is designed for those working and dealing with projects in development institutions, banks, government organisations, planning coordinators in parastatals and NGOs.

HOW PARTICIPANTS WILL BENEFIT

The participants will be equipped with skills to design and undertake monitoring in private and public sector projects. They will be able to formulate realistic performance indicators, undertake stakeholder analyses and write effective monitoring and evaluation reports as well as draft evaluation terms of references.

TOPICS INCLUDE

• Work breakdown schedules;
• Developing monitoring schedules;
• Designing indicators;
• Drafting evaluation terms of references;
• Stakeholder management;
• Writing monitoring reports;
• Evaluation techniques;
• Sustainability factors.

Course No:  2016-09-19-3-17-1496

Course Title: Utilization Focused Evaluation

Evaluation is about structured collection of information about activities, characteristics, and outcomes of policies, programs, strategic actions for use by specific people to reduce uncertainties, improve effectiveness, and make decisions with regard to what is being done and how different stakeholders are affected. Utilization focused evaluation begins with the premise that evaluations should be judged by their utility and actual use. The focus in utilization focused evaluation is on intended use by intended users. How evaluations are used affects the spending of billions of money to fight the problems of poverty, disease, ignorance, joblessness, crime, hunger, and inequality. This course discusses principles, methodology, and ways of judging outcomes of evaluations.

WHO SHOULD ATTEND?

• Policy and program designers and implementers;
• Monitoring and evaluation practitioners and consultants;
• Monitoring and evaluation trainers.

HOW PARTICIPANT WILL BENEFIT

At the end of the course, participants will be able to:

• Distinguish between ordinary evaluations and utilization focused
• evaluations;
• Understand the principles, methodologies and tools of utilization focused
• evaluations;
• Appreciate the various complementary methods of evaluation data collection, data analysis and interpretation;
• Acquire skills of writing an evaluation report;
• Be able to judge the quality and utility of an evaluation report;
• Appreciate various countries evaluation experiences.

TOPICS INCLUDE

• Principles and process of evaluation;
• Meaning and scope of utilization-focused evaluation;
• Focusing evaluation questions;
• Implementation evaluation;
• Methods of collecting evaluation data;
• Analysis, interpretation, interpretation and reporting evaluation data;
• Utilization of evaluation data.

Course No:  2016-09-12-3-17-1497

Course Title: Business Process Reengineering

Business Processes are a set of interrelated activities which are used to produce and deliver goods and services to customers. The efficiency of business processes contributes, to a very large extent, to producing high quality goods and services. The opposite is true. The higher the quality of goods and services, the higher the levels of customer satisfaction. In turn, the higher the customer loyalty levels the higher the revenues earned by the organisation. Thus efficient business processes makes good business sense.

WHO SHOULD ATTEND

Middle and Senior Managers in Public and Private Enterprises responsible for Efficiency Programmes, Programme/Project Managers, Economists, Planners Production Managers, Marketing Managers, etc.

HOW PARTICIPANTS WILL BENEFIT

• Contextualising BPR in the Organisation
• Comprehensive Methodology for analysing current business processes
• Design and Effective Implementation of reengineered business processes
• How to monitor and evaluate reengineered business processes

TOPICS INCLUDE

• BPR Concept and Methodology
• Efficiency and Effectiveness Analysis
• Designing To be Process
• RACI Analysis ( Responsible, Accountable, Consulted, Informed)
• Migration and Engagement Strategy
• Monitoring and Evaluation Methodologies for reengineered business processes.

Course No:  2016-09-05-3-17-1498

Course Title: The Balanced Scorecard Bootcamp - Level II

Organizations that have embraced the Balanced Scorecard often encounter challenges in cascading strategy implementation to the individual scorecard level. Many organizations 'get stuck' at the departmental level. Others are unable to drill the Scorecard to individuals and turn daily meetings to ''scorecard and strategy-focused'' meetings. As a result, performance management system is not linked to rewards and incentives, and the meetings are more about the past and the present and not the future. This course aims to turn organizations represented to be more strategy focused.

WHO SHOULD ATTEND?

This course targets participants who have previously attended the Balanced Scorecard Bootcamp Level I Course.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Use the balanced scorecard as a performance management system;
• Cascade the corporate scorecard to lower levels by developing
• departmental, unit and individual scorecards;
• Apply skills to link performance management system to rewards and
• incentives;
• Appreciate the challenges and strategies for cascading the balanced
• scorecard;
• Appreciate the use of balanced scorecard software.

TOPICS INCLUDE

• The Corporate Scorecard;
• Departmental, unit and individual scorecards;
• Aligning the BSC to reward and incentive system;
• BSC Software;
• The balanced scorecard versus Hoshni Kanri approach;
• Leading the BSC implementation project team.

Course No:  2016-08-29-3-17-1499

Course Title: Establishing and Managing the PPP Unit

One of the prerequisites for successful PPP project implementation is that a PPP legal and legislative framework be in place. A strong PPP unit which is sufficiently capacitated to discharge its legal and regulatory role is important. Factors to be considered in establishing the PPP unit and the role the unit should play should be understood and internalized by various stakeholders in order to facilitate smooth and successful implementation of PPPs. This course will examine the appropriate organizational structure for PPP units, policy options and guidelines, staffing requirements for the PPP unit personnel and the role as well as the operations of the PPP unit.

WHO SHOULD ATTEND?

This course is aimed at those working in PPP units, economists, risk auditors, PPP project managers, PPP transaction advisors (Legal advisors, finance experts, accountants) and those interested in furthering their understanding on the institutional frameworks guiding the selection and implementation of PPP Projects.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Gain skills to improve the performance of PPP units;
• Provide strategic leadership within the PPP Unit and across ministries in which PPP projects exist;
• Apply principles of PPP to manage the PPP pipeline effectively;
• Evaluate PPP projects and select those that are bankable;
• Coordinate PPP projects across the country in conjunction with other PPP nodes;
• Assess the PPP institutional framework within the country.

TOPICS INCLUDE

• PPP policy and institutional frameworks;
• Role of the National Treasury;
• Pre-requisites for establishing the PPP Unit;
• Functions of the PPP Unit;
• Staffing the PPP Unit;
• Managing the PPP projects pipeline;
• Evaluating the PPP project proposals;
• Strategies for promoting PPPs.

Course No:  2016-08-22-3-17-1500

Course Title: Project Management

This course aims to meet the growing needs of African public and private sector enterprises in the area of project management. Project management is a complex undertaking, with many stages and processes. It should follow the full business lifecycle, from definition and justification of the project, through to delivering demonstrable benefits for the business. Investors and manager are becoming more concerned with the use of scarce and often difficult to mobilise financial resources. Meanwhile, there has been an increase in the demand for and management of quality public and private sector investments. This course will develop an in-depth understanding of different approaches to project management, with a thorough training in techniques for the planning, design and economic analysis, monitoring and evaluation of African development projects and programmes. There is a strong emphasis on issues and analytical techniques relating to choices in project design, and cost-benefit analysis. Environmental analysis will be covered in detail to reflect the need for the better management of natural resources.

WHO SHOULD ATTEND?

This programme is designed for project officers, development bank officials, planning coordinators in parastatal and government organisations and other projects.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Formulate and design feasible development projects for both public and private sectors;
• Analyse major project issues, methods and techniques of project planning;
• Describe theoretical and practical aspects of project management, analysis and management in the various sectors;
• Design and undertake project monitoring and evaluation exercises.

TOPICS INCLUDE

• Project cycle;
• Project and programme management;
• Project design and formulation;
• Best practices in management of private and public sector projects;
• Work breakdown schedules and network analysis;
• Cost benefit analysis;
• Procurement management;
• Stakeholder management;
• Sourcing project finance;
• Developing financial statements;
• Cash-flow statements, income statements, balance sheets;
• Financial ratios;
• Portfolio management;
• Environmental theory and practice;
• Environmental impact assessment;
• Monitoring concept;
• Project planning and control;
• Designing performance indicators;
• Evaluation concept and techniques;
• Developing evaluation terms of references;
• Project costing;
• Sustainability in projects

Course No:  2016-08-22-3-17-1501

Course Title: Selling Skills Development Programme

In today's business environment the economy is making it even more difficult for sales personnel to sell. Customers are more enlightened and exposed to alternative solutions to their ever changing needs and wants. In addition, customers are looking for ways to cut costs and are scrutinizing every expenditure. They must see value in your solutions and believe that your product is important to their success before you can close the sale. The environment demands for continuous sharpening of selling skills of the sales executives/ representatives to achieve their sales goals. This interactive course emphasizes a set of proven selling techniques to move a prospect effectively through the complete sales process from unawareness of a need to closing the sale.

WHO SHOULD ATTEND

This programme is suitable for people who want to learn the essential skills of effective selling, including; field sales people, business to business sales people, sales people who have had no formal training on the subject, sales people who need a refresher, new sales people, internal telesales people, etc

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Understand how customers buy;
• Plan sales strategy for their business;
• Demonstrate a great first impression and professional opening to a sales presentation;
• Enhance their success in developing customer relationships;
• Learn how to turn objections into commitments;
• Listen effectively and ask questions to uncover customer needs and opportunities;
• Apply effective communication skills in selling;
• Negotiate more effectively to increase to increase sales.

TOPICS INCLUDE

• An overview of selling; - Introduction to selling, - Salesperson attributes;
• The buying and selling process;
• Structure your sales approach to become more productive;
• Avoid the most common sales mistakes to increase sales conversion;
• The psychology of selling; - Build rapport and establish relationships with customers and prospects;
• Make a compelling sales presentation to win more sales;
• Effective communication skills;
• Effective negotiation skills.

Course No:  2016-08-22-3-17-1502

Course Title: Management of Public Relations and Customer Care

This course is designed to create synergies between both staff in marketing, public relations and other front line operations that tend to impact on organisations relationships with its publics and customers. For a long time public relations staff ere treated as peripheral to the organisational success but this is no longer the case. Customer and public relations today occupy top management's time and are part of the organisation's critical success factors. This course is skills based and participants are exposed to many case studies and simulations.

WHO SHOULD ATTEND?

This programme is designed for the personnel who regularly come into contact with the organisation's publics, and customer care programmes. These include: PR managers/officers/assistants, protocol officers, press secretaries, information officers, and customer care managers.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Communication skills across multiple media platforms including writing, social media and advertising;
• Handling and managing customer feedback;
• Modern approaches in customer care;
• Technical skills in public-issue analysis, media Relations, advertising, publications.

TOPICS INCLUDE

This programme will examine in detail the principles of PR, the corporate personality and public role of communication in PR, and PR programmes. Emphasis will also be placed on customer care approaches, handling complaints and customer relations, effective communication.

Course No:  2016-08-08-3-17-1503

Course Title: Advanced Public Relations and Customer Care

This is an advanced version of the management of Public Relations and Quality Customer Care programmes. It will be more interactive and will address critical issues in PR and customer care. It will also provide an excellent opportunity to extend and renew experiences of key aspects of public relations and customer care.

The programme is very practical and participative. Lectures will be spiced with individual and group exercises and case studies. Real cases from participants' own institutions will be used as a basis for analysis.

WHO SHOULD ATTEND?

Customer Care/Relations personnel, Past participants in the Management of PR &

Customer Care programme and Quality Customer Service Management.

HOW PARTICIPANTS WILL BENEFIT

This programme aims at providing practising Public Relations and Customer Care

Personnel a valuable and high quality experience in their professional development.

It will give practitioners a wider knowledge and understanding of the latest practices and thinking in Public Relations and Customer care. The programme will also expose participants to new ideas and provide them with vital professional stimulation.

TOPICS INCLUDE

• Public Relations: emerging issues and challenges;
• Issues and issues management;
• Mounting PR programmes;
• Emerging issues in customer care;
• Communication problems: dimensions and solutions;
• Setting quality control;
• Customer care: cases;
• Customer relationship management.

Course No:  2016-11-28-3-17-1504

Course Title: International Project Management and Financial Resource Mobilization

Developing countries are increasingly finding it worthwhile to establish cross-border projects. Financing and managing such international projects requires additional set of knowledge and skills beyond traditional project management and financial resource mobilization. Often, deep appreciation of how the bilateral, multilateral and EXIM banks operate as well as how decisions of whether to fund cross border projects is reached is needed. This course unpacks the various institutions that support complex cross-border development projects, interrogates the structure of the agreements they offer and examines the strategies that developing countries need to apply in order to have more success stories.

WHO SHOULD ATTEND?

This course targets middle and senior level managers in Government Ministries involved in, or likely to be involved in international project management. Project Managers, Economists, Planners, Monitoring and Evaluation Experts, Resource Mobilization Officers and Development Partners Liaison Officers and those working in Investment Authorities.

HOW PARTICIPANTS WILL BENEFIT

• Gain international project management knowledge and skills to manage complex
• multi-million dollar projects;
• Apply winning resource mobilization strategies that resonate with the requirements of EXIM Banks, multilateral and bilateral agencies and foreign investment firms;
• Identify sources of international project finance and package project appraisal documents that gain support;
• Enhance success in project planning, implementation, monitoring and evaluation

TOPICS INCLUDE

Nature and scope of international project management;

• Feasibility studies and analyses in international project management;
• International project planning and selection techniques;
• International project implementation issues;
• Nature and scope of bilateral and multilateral institutions;
• Financial resource mobilization techniques;
• Mobilizing resources from multilateral and bilateral development partners and Exim Banks

Course No:  2016-08-01-3-17-1505

Course Title: Corporate Social Responsibility and Accountability

Organizations are subject to greater scrutiny by their various stakeholders, including customers or consumers, workers and their trade unions, members, the community, non-governmental organizations, students, financiers, donors, investors, companies and other commercial entities. The perception of an organization's social responsibility performance may influence reputation, ability to attract and retain talent, maintenance of staff morale and productivity, the view of and relationship with various stakeholders.

WHO SHOULD ATTEND?

Officers responsible for Corporate Social Responsibility (CSR), environment, corporate communication, public relations, marketing, human resources management, trade unions, trade unions, quality management and occupational health and safety. These include officials working in government parastatals, government agencies, government ministries and departments, private sector companies in manufacturing, service industries such as banking and insurance, infrastructure such as telecommunications and construction, mining, energy, water, and agriculture industries. Officers from government ministries/departments and parastatals(such as those in environment, labor, infrastructure, natural resources, mining, agriculture, water, energy, local government, and defense), government agencies (such as environmental protection agencies and sector regulatory agencies), local and international NGOs are encouraged to attend the course.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

• Describe the attributes of a socially responsible organization;
• Describe the factors and conditions influencing the development of social responsibility;
• Examine the importance of the core social responsibility management
• subjects- organizational governance, human rights, labor practices, the environment, fair operating practices, consumer issues, and community involvement and development;
• Implement social responsibility practices in organizations;
• Apply international standards in implementing CSR programmes;
• Monitor and evaluate/audit social responsibility programs in organizations;
• Prepare social performance reports.

TOPICS INCLUDE

• Definition and basics of corporate social responsibility and accountability;
• Factors and conditions influencing the development of social responsibility;
• Social responsibility and accountability management building blocks-
• Organizational governance; - Ethics; - Human rights; - Labor practices;
• Environmental management; - Fair operating practices; - Consumer issues; - Community involvement and development;
• Implementation of social responsibility programs;
• Social responsibility management system standards (ISO 26000 and SA8000);
• Monitoring and evaluation/audit of social responsibility practices;
• Social responsibility performance reporting;
• The GRI sustainability reporting guidelines

Course No:  2016-08-01-3-17-1506

Course Title: Public - Private Partnership (PPP) Business Model for Local Authorities

Public-Private Partnerships are an innovative approach to addressing the problems of service delivery to the poor. Local Governments play a vital role in realizing countries' development agenda through delivery of infrastructure and public services to their communities. However, most of them are constrained financially and technically. Public-Private Partnerships are now one of the innovative options introduced by the governments to enable public sector procure infrastructure and offer opportunities to improve service delivery and assure better value for money.

This is to be achieved through appropriate risk transfers, encouraging innovation, greater asset utilization and integrated whole-of-life management. It is envisaged that the PPP Programme will be the vehicle for effective private sector participation in the provision of infrastructure and services at national and local government levels. Contracts and legal agreements are at the heart of PPP transactions with sound win-win agreements grounded in the rule of law to achieve the objectives set forth by government PPP Policy Frameworks. There is therefore a need to create capacity at the local government level for efficient management of this critical development vehicle.

WHO SHOULD ATTEND?

All officials of the LGAs, councilors, ministry of local government officials.

HOW PARTICIPANTS WILL BENEFIT

The primary objective of this PPP course is to enhance the institutional and individual capacities of local level stakeholders (local governments, private sector and communities) to identify, plan, design and implement viable partnerships for decentralized service delivery.

TOPICS INCLUDE

• Dimensions and principles of public-private partnerships;
• Legal and policy framework for public-private partnerships;
• Principal models of PPPs;
• Challenges of unsolicited PPP project proposals;
• Financial and economic analyses, project financing projections and sources,
• tariff considerations and subsidy provisions;
• Monitoring and evaluation of the implementation of the PPP projects

Course No:  2016-08-01-3-17-1507

Course Title: Government Contracting

Each year, governments and its various agencies procure billion worth of everything in all categories, ranging from airplanes to zippers. For many products and services, governments are the biggest buyers on the planet.

• The government makes its needs publicly known through such media as daily newspapers, a publication listing numerous government contracting opportunities.
• The government frequently buys in very large volumes and over a long period of time. That kind of customer can provide a solid foundation for growing your company.

Procurement experts and other stakeholders need to comprehend on how government contract activities are shaped and regulated by various industrial factors.