Short Courses

Course Title: Corporate Governance

Rationale

There is national, regional and global evidence that investors are concerned about corporate governance and will pay a premium for well-governed enterprises, including public bodies. Therefore, the need to establish a board of directors that can lead, control and oversee enterprise activities is no longer an option. Both the survival and growth of enterprises depend on how consistently strategic and ethical decisions are made and executed. While the New Public Management agenda poses additional challenges by bringing public institutions under closer public scrutiny, private sector enterprises are under increasing pressure from their shareholders and customers.

Objectives

The objectives of this programme are to equip participants with relevant knowledge, skills and experience to strategically direct and control corporate governance processes. This programme will also enhance their capacity to effectively oversee management of the relevant entities.

Content

In order to achieve the stated programme objectives, the focus will be on the following topics:

• Definition and scope of corporate governance
• Composition and selection of board of directors
• Role of the board of directors
• Functioning of the board
• Board Committees
• Role and responsibilities of the stakeholders
• Corporate Social Responsibility
• Corporate Governance cornerstones
• Ownership and Control
• Probity, Integrity and Fairness
• Risk Management and Internal Control

Target Group

The programme targets Board Members, and Chief Executive Officers.

Course No:  2014-09-22-3-11-108

Course Title: Design and Implementation of Service Delivery Survey

Objectives

Expected outcomes from the workshop:

• Understanding the role of surveys in measuring efficiency of public spending and performance in service delivery
• Knowledge and skill of SDS techniques
• Knowledge of various country experiences in conducting SDS and lessons learnt

Content

• Strategies for improving service delivery
• Monitoring and evaluating of quality of services
• Aims of SDS
• Steps involved in planning SDS
• Conducting a service delivery survey
• Data entry and analysis of SDS results
• Implementing improvements in Service Delivery

Target Group

• Senior government personnel in core ministries
• Planning officers in line ministries
• Senior local government officials , Representatives of development agencies and NGOs

Course No:  2015-10-12-3-11-109

Course Title: Enhancing Leadership and Policy Implementation in the Public Sector

Objectives

General
The overall objective of the programme is to provide the participants with requisite knowledge and skills critical in providing leadership and policy direction within the public sector.
Specific
At the end of the programme participants should be able to:

• Identify skills and attributes of a successful leader
• List issues and challenges of managing and implementing change
• Develop new policies
• Plan and champion implementation of new policies
• Analyse issues and challenges of enhancing performance

Content

In order to achieve the above mentioned objectives, the programme will cover a number of topics:

• Leadership skills in the Public Sector
• Issues and challenges of change management
• Developing and implementing new policies
• Reviewing, analyzing and updating existing policies
• Team Building

Target Group

• Middle to senior level Public Sector Managers
• Managers of Public Sector Corporations, Independent Departments and Government Agencies
• Middle to Senior Managers from Local Authorities

Course No:  2014-09-15-3-11-110

Course Title: Leadership and Change Management I

General

The programme is designed to infuse into participants a high degree of performance competence in their leadership role, particularly in planning and implementing positive qualitative change in their organisations.

Specific

At the end of the programme, the participants will be able to:

• Distinguish leadership from rulership and managership
• Articulate various leadership themes
• List importance and need for change
• List key roles and functions of leadership
• Give reasons of change resistance

Contents

• Nature of leadership
• Leadership, rulership and managership
• Leadership skills, mentoring
• Change management
• Self- management and self esteem

Target Group

Middle and senior level managers of government, non-government organisations, private and parastatal organisations desirous of sharpening their grasp of leadership and change concepts so important in the rapidly changing and increasingly fiercely competitive contemporary global village.

Course No:  2015-03-09-3-11-116

Course Title: Leadership and Change Management II

Introduction

Africa remains a continent of tremendous wealth yet populated by poor people. This is to a large extent, an indictment on leadership. Changing this scenario will require paradigm-shift leadership. And yes, it can be done.This program reviews some paradigm shift leadership skills and benchmarks some countries that successfully made the shift
The United Arab Emirates (UAE)has developed from a desert kingdom without much to show, to an investment magnet with an estimated 2008 GDP per capita of USD 40400. The Asian Tiger countries are another source of benchmarking for African economies.

Objectives

his is a 2 week program. It builds on topics covered in Leadership I. The theme is 'quest for excellence in leadership'.

Content

A variety of models will be explored. Among the models will be:

• The Munkumba Change model
  • - Covering the people side of change to deliver efficient service delivery
• McKinsey’s 7 S's
  • To cover change initiation and implementation in the light of service delivery
• Mentorship, growing future leaders and wealth creation:
  • the Asian Model
  • the Jewish Model
  • the UAE Model
• The business excellence model
  • Stakeholder mapping
  • Organizational climate audit
  • Organizational Self assessments
  • Customer surveys Etc
• The Personal and Business Balanced Score Cards

Target Group

All participants who have attended the Leadership I program and the Modern Management Program are implored to attend this program.

Course No:  2014-10-20-3-11-117

Course Title: Leadership Skills Development (ROM IV)

Many Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens.

ESAMI's ground breaking ROM programmes have played a critical role in enhancing Public Manager's knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadership Development is meant to enable the participants to:

• Share new and innovative practices in Public Management;
• Enhance their capacity to successfully lead the implementation of policies and programmes;
• To acquire skills on how to leverage diversity;
• Acquire skills in E-Government

METHODOLOGY:

Several methods will be used to make the learning interesting. They will include:

• Case studies for innovations.
• Lecturettes to impart new knowledge and skills
• Participants to present Country/Departmental Papers on innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Contents

The workshop deliberations will centre around the following:

• Leadership and Public sector Reform Programmes
• Leadership and Millennium Development Goals
• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios

Target Group

Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2015-10-26-3-11-118

Course Title: Leadership Skills Development (ROM IV)

Objectives

Many Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens.
ESAMI's ground breaking ROM programmes have played a critical role in enhancing Public Manager's knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadeship Development is meant to enable the participants to:

1. Share new and innovative practices in Public Management;
2. Enhance their capacity to successfully lead the implementation of policies and programmes;
3. To acquire skills on how to leverage diversity;
4. Acquire skills in E-Government

METHODOLOGY:

Several methods will be used to make the learning interesting. They will include:

• Case studies for innovations.
• Lecturettes to impart new knowledge and skills
• Participants to present Country/Departmental Papers on innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Content

The workshop deliberations will centre around the following:

• Leadership and Public sector Reform Programmes
• Leadership and Millenium Development Goals
• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios

Target Group

Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2014-06-02-3-11-119

Course Title: Managing Organizational Turnaround and Renewal

Introduction

The winds of change buffeting organizations have become increasingly unpredictable and contrary. It behooves managers to seize tested and innovative tools to navigate the often treacherous and yet opportunity - filled organizational landscapes. Equally, modern managers need to be grounded not only into the range of available tools, but also the underlying solid literature guiding the process of reversing a negative organizational trajectory into a positive and sustainable one.

Content

• Turnaround Literature
• Range of organizational transition and transformation
• Corporate decline
• Introducing organizational restructuring
• Introducing Financial Restructuring
• Problem Solving
• Cause analysis Tools
• Situational analysis: stakeholder management
• Assessments: the steps in assessing viability
• Processes
  • Identifying low hanging fruits/quick wins
  • Mapping
  • Reengineering and piloting
• Nadler and Tushman model

Target Group

This is a program targeting participants ranging from senior managers through to executive managers and members of the boards of directors.

Course No:  2013-12-02-3-11-120

Course Title: Modern Management

At the end of the course participants will be expected to have inter-alia, the following attitudes:

• They are fully aware of the modern Management paradigm;
• They know the imperatives: emphasis, concerns and challenges of modern management;
• They can "think out of the box";
• They can think both radically and incrementally in a value - adding manner;
• They can score their leadership abilities and see areas for personal improvement;
• They can effectively coach and mentor their subordinates;
• They can audit organizational effectiveness;
• They can audit, critique and launch the right culture.

Contents

• The Tops - turvy Paradigm;
• The Functions of the modern manager;
• The emphasis, challenges and philosophy of modern management;
• The tribulations of transition;
• The ethos of excellence in the African setting;
• The Governance best practices.

Target Group

These will be Senior Executives in Private, Government, NGOs, CBOs and the donor community.

Course No:  2015-06-01-3-11-121

Course Title: Public Policy Analysis, Formulation and Management

At the end of the workshop, participants will have acquired the knowledge of and skills for:

• Techniques of policy analysis
• Identifying policy relevant information
• Carry out policy analytic procedure
• Techniques for policy argument and debate

Contents

Context for policy analysis

• Elements of the policy system
• Policy making process
• Policy relevant information
• Policy analytic procedures
• Institutional framework for policy analysis
• Human resource development for policy analysis and management

Target Group

• Senior Government Personnel in core ministries;
• Planning Officers in the ministries;
• Senior Local Government Officials
• Representatives of development agencies and NGOs.

Course No:  2015-08-10-3-11-122

Course Title: Realizing Visions and Missions: The Leadership Challenges

Objectives

The key objective of the programme is to build leadership capacity to oversee the implementation and realization of visions and missions at national and organizational level.
By the end of the programme participants will be able to:

• assess the national and institutional environments likely to hamper realization of visions and missions.
• come up with practical interventions against identified vision and mission implementation bottlenecks,
• empower their institutions with values and beliefs that enhance commitment to the vision and mission.
• explore the relevance and applicabilityof other countries’ and institutions' experience in operationalizing visions and missions, and
• spearhed processes that lead to successful and timely attainment of the same.

Content

In order to achieve the above objectives the programme will cover topics such as

• - Importance of national and institutional vision and mission statements
• - The strategic link between vision, mission, strategy and plans
• - Designing achievable visions and missions
• - The role of Leadership in vision and mission accomplishment
• - Challenges facing countries and institutions implementing visions and missions
• - Approaches and tools for realizing visions and missions

Target Group

This programme designed to meet identified needs is meant for Executives and Senior officers of national Agency or Secretariat for vision realization and Heads of divisions/departments of government and private corporations responsible for mission formulation and achievement

Course No:  2014-09-22-3-11-124

Course Title: Result Oriented Management I (ROM I)

Most African countries are actively pursuing reforms of their public and civil services, which are encapsulated in the concept of a 'new paradigm' of public service, emphasizing the role of public sector managers in providing high quality goods and services that citizens value, while striving to reduce the total cost of government as a share of GDP – to deliver more for less. The emphasis of reform has shifted from a predominant concern for macroeconomic policies to include managerial and structural changes within the civil and the public sector as a whole.

The focus of this workshop is on the Methods, Strategies and Best Practice observed in the introduction of R.O.M. (Result Oriented Management) in the Public Service in Africa.

The workshop will deal directly with the concepts and practice of R.O.M. namely the application of private sector management methods, strategies and market-driven disciplines to public services or the use of R.O.M. as a management style in the public service.

Objectives

In this context, the main objectives of the Workshop are:-

To exchange the experience of Africa in restructuring traditional civil service from process administration to R.O.M;

To assess the various instruments and approaches used in implementing R.O.M. in the Civil Service;

To enable the participants to return to their countries with practical ideas for initiating R.O.M.

Contents

• Public Management in Africa
• Public Service Mechanisms
• Excellence in Organizational Performance
• Designing Quick -Win Policies and strategic plans
• Performance Management
• Designing ROM

Target Group

Participants will be limited to, Permanent Secretaries, Principal Secretaries and Directors of government departments and Executives of public service agencies. Participants are expected to have direct responsibility for policy formulation and implementation of public sector administrative reform programmes, and to be able to contribute directly their experience to a debate on the issues and be exposed to experiences from other countries which can be tailored to national or ministry reform.

Course No:  2015-06-01-3-11-126

Course Title: Result Oriented Management II (ROM II)

Introduction

Most African countries are actively pursuing reforms of their public and civil services, which are encapsulated in the concept of a 'new paradigm' of public service, emphasizing the role of public sector managers in providing high quality goods and services that citizens value, while striving to reduce the total cost of government as a share of GDP - to deliver more for less. The emphasis of reform has shifted from a predominant concern for macro economic policies to include managerial and structural changes within the civil and the public sector as a whole. The focus of this workshop is on the Methods, Strategies and Best Practice observed in the introduction of R.O.M. (Result Oriented Management) in the Public Service in Africa.
The workshop will deal directly with the concepts and practice of R.O.M. namely the application of private sector management methods, strategies and market-driven disciplines to public services or the use of R.O.M. as a management style in the public service.

Objectives

In this context, the main objectives of the Workshop are:-

• To exchange the experience of Africa in restructuring traditional civil service from process administration to R.O.M.
• To assess the various instruments and approaches used in implementing R.O.M. in the Civil Service.
• To enable the participants to return to their countries with practical ideas for initiating R.O.M.

Content

• Public Management in Africa
• Public Service Mechanisms
• Excellence in Organizational Performance
• Designing Quick Wins - Policy and strategic plans
• Peformance Management
• Designing ROM

Target Group

Participants will be limited to, Permanent Secretaries, Principal Secretaries and Directors of government departments and Executives of public service agencies.
Participants are expected to have direct responsibility for policy formulation and implementation of public sector administrative reform programmes, and to be able to contribute directly their experience to a debate on the issues and be exposed to experiences from other countries which can be tailored to national or ministry reform.

Course No:  2014-09-01-3-11-127

Course Title: Result Oriented Management III (ROM III)

In line with the participants expressed needs, the main objectives of this workshop are:

• To analyse practical tools to assist in the effective implementation of ROM.
• To evaluate and contextualise such tools to the environment of the African Public Services.

Contents

The workshop deliberations will revolve around the following:

• Charter for the Public Service in Africa.
• Ethics and accountability in the Public and Private Sector
• Stakeholder Management
• Strategic Negotiating
• The whole of Government

Target Group

Participants will be at the level of Permanent/Principal Secretaries, Deputy Permanent/Principal Secretaries, Directors and Commissioners as well as Chief Executives of Public and Private Enterprises, Executive Agencies, Authorities and or Boards. Participants should have attended ROM I and or ROM II Workshops.

Course No:  2015-11-30-3-11-128

Course Title: Best Practices in Public Service Delivery

Most African countries are actively pursuing reforms of their public and civil services which are encapsulated in the concept of a "new paradigm" of public service, emphasizing the role of public sector managers in providing high quality goods and services that citizens value. Governments are striving to reduce the total cost of government as a share of GDP but without falling in standards of service delivered. Hence the emphasis of the reforms has shifted from a predominant concern for only macro-economic policies to including managerial and structural changes within the civil service, NGOs and private sector. In particular one of the major features of these managerial and structural reforms is the realignment between those core functions of the State which are predominantly concerned with policy advice and co-ordination by the civil service, and those functions which are concerned with the delivery of vital services or products to the public. This dichotomy is bringing in issues of commercialisation, contracting, out-sourcing, build, transfer and operate etc.

By January, 2000 most African Governments had initiated Civil Service Reform Programmes mainly through Organization and Efficiency (O&E) reviews. These reviews started a process of rationalising the roles and structures of the Government Ministries and independent departments. The overall goal is improving the efficiency, effectiveness and economy of the Civil Service.

During the past years, ESAMI has worked with several Governments of the Region to examine goals, missions, functions and structures of governments. In these exercises, it has been noted that the change in mission and goals is leading to changing the role and functions of government. It has also been recognised that a good structure, mission and vision alone will not automatically ensure effective and efficient delivery of service. This is because it is being noted that despite structural reforms several governments are still facing and meeting complaints from the public regarding poor service delivery.

There are complaints against:

• The standard of service;
• Cost of service;
• Agony gone through to get the service;
• Lack of transparency in service provision;
• Widespread practice of "rent seeking" among public servants; request for payment and or other favours before rendering service.
• Lack of service.
• Poor public and customer relations by public servants;

Good governance is not the creation of a democratic process only, but must entail also how fast, well and reactive the Civil Service is to demands from the society regarding the basic needs in form of basic social services. Currently sub-standard and slowness in service delivery continue to lead to loss of confidence in the government.

Experience elsewhere, shows that there is a relationship between work methods and performance in service delivery. It is imperative that for the civil service to deliver the desired outputs, it needs to strive to look or encourage better ways of performing the delivery process. The civil service may not necessarily directly deliver the service but much as a matter of policy and good governance should develop or approve benchmark processes that are effective and efficient in delivery of services.

Objectives

The major objectives of this workshop then will be to enable participants to:-

• Share and be exposed to current Regional and International emerging best practices in public service delivery;
• Be exposed to emerging methods and approaches in performance improvement in public service delivery;
• Return to their countries with practical ideas for initiating improved service delivery approaches, systems and methods.

Contents

• Alternate Service Delivery Methodologies
• Emerging Best Practices in Service Delivery Surveys (SDS)
• Designing Quick Wins
• Designing Client Service Charters
• Innovations in Public Service Delivery

Target Group

Participants will be Permanent Secretaries/ Principal Secretaries, Commissioners, Directors, Assistant Directors, Senior officials from Executive Agencies and Regional Authorities. Participants are expected to have direct responsibility for reform, policy advocacy, formulation and implementation in the Public sector.

Course No:  2015-02-23-3-11-1143

Course Title: Corporate Governance

Rationale

There is national, regional and global evidence that investors are concerned about corporate governance and will pay a premium for well-governed enterprises, including public bodies. Therefore, the need to establish a board of directors that can lead, control and oversee enterprise activities is no longer an option. Both the survival and growth of enterprises depend on how consistently strategic and ethical decisions are made and executed. While the New Public Management agenda poses additional challenges by bringing public institutions under closer public scrutiny, private sector enterprises are under increasing pressure from their shareholders and customers.

Objectives

The objectives of this programme are to equip participants with relevant knowledge, skills and experience to strategically direct and control corporate governance processes. This programme will also enhance their capacity to effectively oversee management of the relevant entities.

Content

In order to achieve the stated programme objectives, the focus will be on the following topics:

• * Definition and scope of corporate governance
• * Composition and selection of board of directors
• Role of the board of directors
• Functioning of the board
• Board Committees
• Role and responsibilities of the stakeholders
• Corporate Social Responsibility
• Corporate Governance cornerstones
• Ownership and Control
• Probity, Integrity and Fairness
• Risk Management and Internal Control

Target Group

The programme targets Board Members, and Chief Executive Officers.

Course No:  2014-09-22-3-11-1144

Course Title: County Leadership and Governance

This course has been designed with medium and short term objectives in mind. In the medium term, participants will improve the performance of their institutions and promote investments in their regions. They should be able to think strategically on how the fast-changing environment impacts on their regions and develop strategies to turn these regions to be growth hubs.

In the short term, participants will gain a thorough understanding of the systematic change required in the attitudes, beliefs, and values of the employees working in local government institutions through creation, reinforcement and application of modern management and leadership principles in order to enhance performance.

By the end of the course, participants should be able to:-

• Provide strategic leadership at County and Local Government Level;
• Proactively engage with National Level Government to influence policy;
• Carry out the future requirements of local government institutions;
• Successfully lead change initiatives;
• Understand the nature, scope and implications of County Leadership and Local Government Reforms;
• Apply good governance principles.

Contents

• County and Local Government Leadership and Management Skills;
• Leading and Managing for Results;
• 360 Degrees Leadership
• Leading Change;
• Decision Making Skills;
• Strategic Planning Basics;
• Attracting Local and Foreign Investors at County and Local Level;
• Managing Diversity;
• Financial Management at County and Local Government Level;
• Strategic Thinking and Leadership;
• County Level Policy Development and Analysis;
• Policy Implementation;
• County Governance.Target Group

This course is aimed at Governors, Senators, County Public Service Board Members, County Secretaries, Clerks, Mayors and members of the Finance Committees as well as Development Committees at the Local Level. Middle and Senior Level Managers at the National Level may also benefit from this course.

Course No:  2015-01-19-3-11-1145

Course Title: Design and Implementation of Service Delivery Survey

Objectives

Expected outcomes from the workshop:

• Understanding the role of surveys in measuring efficiency of public spending and performance in service delivery
• Knowledge and skill of SDS techniques
• Knowledge of various country experiences in conducting SDS and lessons learnt

Contents

• Strategies for improving service delivery
• Monitoring and evaluating of quality of services
• Aims of SDS
• Steps involved in planning SDS
• Conducting a service delivery survey
• Data entry and analysis of SDS results
• Implementing improvements in Service Delivery

Target Group

• Senior government personnel in core ministries
• Planning officers in line ministries
• Senior local government officials , representatives of development agencies and NGOs

Course No:  2014-10-13-3-11-1146

Course Title: Development of Indicators for Effective Governance

Public sector institutions, as well as private businesses and non-governmental organizations, are often judged on the basis of their performance on key areas of performance. These may include effectiveness, efficiency, equity, corruption and rule of law, among many others. It is critical, therefore, to develop appropriate indicators in all these areas of performance. The workshop will review some of the performance measurement practices of international organizations and governments. Good performance measurement constitutes oversight on government activities, and ensures its accountability to the public; thus ensuring good governance.

Objectives

At the end of the workshop participants will be able to:

• Identify and understand key elements of good governance;
• Understand the principles, process and techniques of measuring performance;
• Develop measurable indicators of governance at both the local government and central government levels;
• Test how applicable and acceptable good governance indicators are in monitoring and evaluating government performance.

Contents

• Principles of good governance;
• Measuring the performance of governments;
• Construction of composite welfare/human development indices;
• Approach and methodology

-What is the problem?

-How can we get data?

-What data can we get?

-How can we use the data?

• Construction of a governance index;
• Utilization of governance indicators.

Target Group

Senior Public Service staff

Course No:  2015-11-09-3-11-1147

Course Title: Enhancing Leadership and Policy Implementation in the Public Sector

Objectives

General

The overall objective of the programme is to provide the participants with requisite knowledge and skills critical in providing leadership and policy direction within the public sector.

Specific

At the end of the programme participants should be able to:

• Identify skills and attributes of a successful leader
• List issues and challenges of managing and implementing change
• Develop new policies
• Plan and champion implementation of new policies
• Analyse issues and challenges of enhancing performance

Content

In order to achieve the above mentioned objectives, the programme will cover a number of topics:

• Leadership skills in the Public Sector
• Issues and challenges of change management
• Developing and implementing new policies
• Reviewing, analyzing and updating existing policies
• Team Building

Target Group

• Middle to senior level Public Sector Managers
• Managers of Public Sector Corporations, Independent Departments and Government Agencies
• Middle to Senior Managers from Local Authorities

Course No:  2014-09-15-3-11-1148

Course Title: Governance,Ethics and Anti-Corruption Reforms

Objectives

This programme has been designed in the wake of the growing recognition of the need to systematically combat corruption and enhance integrity and values in public service as part of the strategy for better or good governance.

The programme is designed to help participants to:

• Understand and appreciate the complexity of corruption and its causes
• Design and implement workable strategies for detecting,investigating and preventing corruption in public, private, and voluntary sectors.
• Understand the relationship between anti-corruption reforms,ethics, and governance.
• Design codes of conduct and strategies for improving the infrastructure for managing ethics in the sectors.

Contents

• A review of the meanings, causes and consequences of corruption
• Pressures on public service ethics and conduct
• Governance, ethics and corruption – what are the linkages?
• Strategies for combating corruption
• Trends in anti-corruption policies and reforms
• Initiatives in ethics management
• Improving the role of and capacity of ethics infrastructure-leadership, audit institutions, ombudsmen, media and legislation
• Approaches to accountability and transparency
• Codes of conduct and standards in public life
• Structured visits to pertinent organizations

Target Group

• Policy makers
• Middle and Senior level staff in : Audit Institutions,Anti-corruption Bureaus, Ombudsmen Offices, Integrity and ethics, Offices of Inspector General and Law Enforcement Institutions.

Course No:  2014-10-06-3-11-1152

Course Title: Enhancing Personal and Institutional Effectiveness

The objective of this workshop is to build the capacity of leaders and managers to influence positive attitude and behavior of their followers and subordinates.

By the end of the workshop participants will possess:

• Knowledge about the factors influencing personal and interpersonal effectiveness,
• Conceptual skills for analyzing and correctly interpreting organizational and situational factors influencing leaders and followers effectiveness,
• Technical skills for building effective work teams, managing differences and enhancing collegiality and cooperation at work places, and
• Social skills for moulding the attitude of followers and subordinates.

Content

To achieve the above objective, the workshop will cover the following topics:

• Understanding concepts of personal and institutional effectiveness;
• Factors influencing effectiveness;
• Seven habits of highly effective people;
• Factors influencing personal and interpersonal effectiveness;
• Contribution of good leadership to institutional and personal effectiveness;
• Influencing effectiveness through reward and motivational strategies
• Enhancing effectiveness through organizational capacity building.

Target Group

This programme is intended for Leaders and Managers at Senior and Middle Level in Public Sector, Business Sector Enterprises and Non-Governmental Organizations.

Course No:  2015-07-20-3-11-1213

Course Title: Leadership and Change Management I (1)

Objectives
The programme is designed to infuse into participants a high degree of performance competence in their leadership role, particularly in planning and implementing positive qualitative change in their organisations..

Contents
Programme Emphasis:

• At the end of the programme, the participants will have:
• Understood the nature of  leadership
• Distinguished leadership from rulership and managership
• Grasped leadership theories
• Appreciated the need for change
• Appreciated the centrality of leadership in change

Target Group
Middle and senior level managers of government, non-government organisations, private and parastatal organisations desirous of sharpening their grasp of leadership and change concepts so important in the rapidly changing and increasingly fiercely competitive contemporary global village.

Course No:  2014-03-10-3-11-1225

Course Title: Leadership and Change Management I (2)

Objectives
The programme is designed to infuse into participants a high degree of performance competence in their leadership role, particularly in planning and implementing positive qualitative change in their organisations..

Contents
Programme Emphasis:

• At the end of the programme, the participants will have:
• Understood the nature of  leadership
• Distinguished leadership from rulership and managership
• Grasped leadership theories
• Appreciated the need for change
• Appreciated the centrality of leadership in change

Target Group
Middle and senior level managers of government, non-government organisations, private and parastatal organisations desirous of sharpening their grasp of leadership and change concepts so important in the rapidly changing and increasingly fiercely competitive contemporary global village.

Course No:  2015-06-29-3-11-1226

Course Title: Leadership and Change Management II

Introduction
Africa remains a continent of tremendous wealth yet populated by poor people. This is to a large extent, an indictment on leadership. Changing this scenario will require paradigm-shift leadership. And yes, it can be done.This program reviews some paradigm shift leadership skills and benchmarks some countries that successfully made the shift

The United Arab Emirates (UAE)has developed from a desert kingdom without much to show, to an investment magnet with an estimated 2008 GDP per capita of USD 40 400.  The Asian Tiger countries are another source of benchmarking for African economies.

Objectives
This is a 2 weeks programme. It builds on topics covered in Leadership I. The theme is ‘quest for excellence in leadership’.

Contents
A variety of models will be explored. Among the models will be:

• The Munkumba Change model
          -      Covering the people side of change to deliver efficient service
          delivery
• McKinsey’s 7 S’s
         -      To cover change initiation and implementation in the light of service delivery
• Mentorship, growing future leaders and wealth creation:
           -      the Asian Model
           -      the Jewish Model
           -      the UAE Model
• The business excellence model
          -     Stakeholder mapping
           -      Organizational climate audit
           -      Organizational Self assessments
           -      Customer surveys   Etc
• The Personal and Business Balanced Score Cards

Target Group
All participants who have attended the Leadership I program and the Modern Management Program are implored to attend this program.

Course No:  2014-10-20-3-11-1227

Course Title: Leadership for Results

Objectives
On successful completion of the course, participants will be able to;

• Apply the essential skills of leadership to achieve organisational goals,
• Apply learning skills to build on their own strengths and to develop the personal qualities that are the keys to performing well in leadership positions,
• Apply knowledge of human behaviour to knowing why people behave as they     do as a key to gaining their commitment.
• Understand people’s needs in order to motivate them thus meet the demands of     the organisation
• Apply effective coaching skills to subordinates perform optimally.
• Use mentoring skills decipher and to deal with immediate problems, as a constructive way to interact with subordinates, and as an aid to their long-term development.
• Apply strategic leadership skills to declare intent, define future the long-term objectives and understand the processes involved and how to avoid potential pitfalls when planning successful strategies.

Contents

• Achieving Excellence:
  -    Developing your potential, improving your skills, becoming more effective and achieving results
• Leading Effectively:
  -    Learning to lead, leading others, leadership Mastery  and inspiring excellence;
• Managing People:
  -    Developing Basic People Skills, developing people, findings solutions, and
      assessing and rewarding
• Coaching  and mentoring Successfully:
  -    Understanding coaching and mentoring and making it work
• Thinking Strategically:
  -    Understanding strategy and strategic leadership, analysing your position, planning a strategy and implementing a strategy
• Creating high Performance culture:
  -    Characteristics of HPOs vs HPIs, Talent identification and management     and Developing Executive Talent

Target Group
Senior and Middle Managers

Course No:  2014-09-08-3-11-1228

Course Title: Governance, Gender and Change Management

Objectives
The workshop aims at sensitising top executives on the linkages between  Good Governance, gender and change management as pre-requisites for  effective leadership and sustainable development.

It is hoped that, by the end of this workshop,  participants will be able to:-

• Analyze governance issues  that hinder development efforts.
• Identify linkages between Good Governance, Gender and Management of  change.
  Promote engendered democratic  Governance in the  Public and corporate sector.

Contents

The  workshop will focus on the following:-

• Governance and Components of Public Governance.
• Corporate governance.
• Introducing Changes in Traditional Public Sector systems:
• The Public Excellence Model.
• Management of Change for positive results
• Creating learning organisations
• The role of good governance, gender and change management in poverty reduction/ eradication  strategies.
• Engendered policies and  Budgets.

Target Group
This course has been designed for Policy makers at the level of Permanent/Deputy Permanent Secretaries, Commissioners, Directors and Chief Executive Officers of Corporations.

Course No:  2014-12-01-3-11-1229

Course Title: Implementing the Balanced Scorecard in the Public Sector Institutions

Objectives
The purpose of the course is to enable organizations sharpen their savviness in both strategy implementation and results orientation. In particular, participants will be able to:-

• Link long-term strategic planning to budgeting processes
• Develop tools and metrics through which to measure the  effectiveness of strategy implementation
• Apply the metrics at the various levels of involvement
• Develop skills and strategies that align and rally the human capital towards attainment of key strategic objectives
• Acquire skills for overcoming the inhibitors to effective  realization of strategic objectives

Contents

• The Balanced Scorecard: Concept and definitions
• Scenario setting for balanced score card implementation
• Setting and measuring the financial perspectives
• Growing the financial market share
• Customer perspective and metrics
• Customer lifetime value
• Internal processes and metrics
• Business process innovation
• The Six Sigma
• Corporate Social Responsibility
• Managing the learning and growth perspective
• Developing metrics for learning and growth perspective
• Case studies on best practices in balanced score card implementation

 Target Group

Directors, Managers and Senior Officers in public, private and civic organizations involved in strategic planning and execution.

Course No:  2014-05-05-3-11-1230

Course Title: Leadership, Good Governance and Financial Management in the Public Sector

The overall objective of the course is to equip the participants with a thorough understanding of current trends on leadership in the public sector, the interface between good governance, development and the performance of organizations as well as the need for robust financial management systems that link planning, budgeting and results. In light of this, participants will be able to provide leadership in governance processes and financial management within their organizations.

The immediate objective of the course is to strengthen the capacity of senior and middle level officials from the public and private sector to take up leadership roles in a more effective and proactive manner, and to achieve better results in delivery of public services through improved governance structures and financial management systems and processes. It is expected that upon return to their organizations, participants will strengthen the leadership, governance and financial management practices, systems and processes and in the medium term enhance the performance of their organizations.

By the end of the course, participants will be able to:-

• Analyze the role of leaders in developing and actualizing the vision for their organizations and countries and the choices that the New Public Sector has to make;
• Understand how to successfully implement and lead change initiatives in their organizations;
• Identify strategies to boost and sustain the performance of the organization and its employees;
• Understand the principles and practice of good governance;
• Explain the relationship between good governance and development;
• Strategically direct and control corporate governance processes in public sector institutions;
• Explain the principles of public sector financial management;
• Understand the budget cycle and the MTEF processes under "whole of government approach';
• Explain how approaches to public sector financial reforms affect their work;
• Undertake enterprise risk management and appreciate the importance of performance auditing and performance based budgeting;
• Carry out performance outcome based budgeting for their units, departments and projects.

Contents

• Leadership and management in the public sector
• Conflict Management, Negotiation Skills and Decision Making
• Leading and Managing for Results
• Ethics and Good Governance in the Public Sector
• Governance, poverty reduction and economic development
• Integrity reporting and social accountability
• Corporate Governance issues in state owned enterprises
• Public Sector Financial Management
• Public Sector Financial Reforms
• Performance Based Budgeting
• Budget Cycle, MTEF and Planning
• Enhancing Budget Implementation
• Whole of Government Budgeting & Control

Target Group

This course is aimed at Senior and Middle Level Managers from the public sector and civil society organizations. The course is also beneficial for those working in bilateral and multilateral organizations, diplomatic missions and those managing development projects financed by development partners.

Course No:  2015-04-20-3-11-1231

Course Title: Leadership Skills Development (ROM IV)

Objectives
Many  Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens.

ESAMI’s ground breaking ROM programmes have played a critical role in enhancing Public Manager’s knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadeship Development is meant to enable the participants to:

• Share new and innovative practices in Public Management;
• Enhance their capacity to successfully lead the implementation of policies and programmes;
• To acquire skills on how to leverage diversity;
• Acquire skills in E-Government

METHODOLOGY:
Several methods will be used to make the learning interesting. They will
include:

• Case studies for  innovations.
  Lecturettes to impart new knowledge and skills
  Participants to present Country/Departmental Papers on  innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Contents

• The workshop deliberations will centre around the following:
• Leadership and Public sector Reform Programmes
• Leadership and Millenium Development Goals
• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios    

Target Group
Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2014-06-02-3-11-1232

Course Title: Leadership Skills Development (ROM IV)

Objectives
Many  Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens.

ESAMI’s ground breaking ROM programmes have played a critical role in enhancing Public Manager’s knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadeship Development is meant to enable the participants to:

• Share new and innovative practices in Public Management;
• Enhance their capacity to successfully lead the implementation of policies and programmes;
• To acquire skills on how to leverage diversity;
• Acquire skills in E-Government

METHODOLOGY:
Several methods will be used to make the learning interesting. They will
include:

• Case studies for  innovations.
  Lecturettes to impart new knowledge and skills
  Participants to present Country/Departmental Papers on  innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Contents

• The workshop deliberations will centre around the following:
• Leadership and Public sector Reform Programmes
• Leadership and Millenium Development Goals
• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios    

Target Group
Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2014-12-01-3-11-1233

Course Title: Leadership Skills for Governors and Senators

By the end of the course, participants should be able to:-

• Provide Strategic Leadership at County Level
• Lead Major Economic and Social Transformation at the County Level
• Develop an Investment Agenda based on County Priorities
• Align County Integrated Strategic Plans to National Long Term Vision
• Lead Public Sector Reform Initiatives

Contents

• County and Local Government Leadership and Management Skills;
• Leading and Managing for Results;
• Front-End Leadership and 360 Degrees Leadership;
• Leading Major Transformation Initiatives;
• Decision Making Skills;
• Strategic Thinking;
• Scenario Planning;
• Long Range Planning;
• County Governance;
• County Policy Formulation and Implementation;
• Performance Management;
• Public Financial Management;
• Establishing Industrial Parks at County Level.

Target Group

This course is aimed at Governors and Senators. Heads of County Public Service Board Members and County Secretaries may also benefit from this course.

Course No:  2015-11-30-3-11-1234

Course Title: Managing Reforms

Objectives
The course objectives is to ensure participants acquire knowledge and skills (competences) to enable them perform the following:

• Carry out organizational analysis in an environment of radical external and internal government reforms (changes)
• Identify and forecast critical changes taking place or likely to take place locally and globally that willimpact on the sector/ministry’s mandate, core business and
• strategize on how to deal with the changes proactively and decisively.
• Acquire leadership skills necessary for initiating change and managing the change process as well as improve performance.
• Understand the challenges of change management in relation to different aid modalities and the effectiveness agenda.
• Restructure or redesign an organisation/ministry/agency for sustainable efficiency and effectiveness.
• Implement the human dimension of change using various tools and handle resistance to change.
• Understand the importance of strategic relationships with stakeholders and networks when managing change.
• Identify how their organizations/ministries/partners organizations can change ways of operation in order to increase efficiency and effectiveness of the organization.
• Monitor and evaluate the effects of change management in public organisation.

Contents
The course will cover the following topics below:

• Public sector organizational change
• Leadership skills develpoment
• Change strategies in public service
• Organizational analysis
• Change management in relation to the Aid effectiveness agenda
• Logical framework approach
• Change management tool box: Coaching, Motivation, Adkar model, Mentorship, Managing talent,
• Communication for buy-in-for change
• Planning for change
• Measuring change
• Study tours/learning journeys
• Action planning

Target Group
Directors, assistants to Permanent Secretaries (PS) or senior officials assigned or responsible for implementing government reforms and performance management.

Course No:  2014-01-27-3-11-1235

Course Title: Managing Public Sector Performance: A Training for Commissioners and Directors in Public Service

Over all programme goals include:

• Discuss and review insights of Public sector governance issues and how they are translated into policies for implementation;
• Review the whole-of-government [WOG] approach concept and processes as a best practice in the improved services delivery to the citizen;
• Learn and discuss how to use Balanced Score Card Framework for effective performance management in the public sector;
• Establish and implement outcome based budgeting framework for improved service delivery with limited resources;
• Explore e-government and i-government for enhancing delivery of services in the public sector;
• Discuss leadership role in nurturing and promoting innovation in public service management.

Contents

The programme will be delivered in 6 modules as follows:

• Public Governance
• A whole of Government Approach
• Balance Score Card tool in Public Service
• Performance and Outcome Based Budgeting
• E-Government, I-Government and Public Service Delivery
• Creating an Innovative and Learning Public Service

Target Group

Commissioners and Directors in Public Service.

Course No:  2015-09-28-3-11-1236

Course Title: Making National Visions a Reality: Preparing and Aligning Mediunm Term Plans

Objectives

By the end of the course, participants should be able to:-

• Analyze development paths pursued by both the East and the West
• Interpret the changing global geo-political landscape and its implications on developing countries
• Align operational plans, strategic plans and medium term plans to long term vision of the country
• Implement the operational and strategic plans more effectively

Contents

• Unpacking National Visions
• Development of Medium Term Plans and National Development Plans
• Mandate of National Planning Authorities
• Economic Diplomacy and Foreign Policies
• Politics of Development
• Implementation of National Development Plans & Strategic Plans
• Aligning MTPs to National Vision; Strategic Plans to MTPs and Strategic Plans to Annual Plans  

Target Group
This course is aimed at officers working in National Planning Authorities, Ministry of Finance and other officials from line Ministries involved in formulation and implementation of strategic plans. Those working in foreign missions (Embassies and High Commissions) will also benefit from the course.

Course No:  2014-04-07-3-11-1237

Course Title: Policy and Planning for Public Service

Justification
All nations are faced with various development challenges. One critical approach to address these challenges is to formulate appropriate policies and plans based on a well thought strategies.

Objectives

• Five of the key learning objectives of the course are:
• Understanding of the importance of strategic thinking in formulation of nation policies and development plans
• Application of creative thinking approaches and techniques to policy problems in order to develop effective policy interventions
• Understand methods of collecting empirically based evidence data , analyzing it and communicating it effectively
• Understand how to identify and communicate with all key stakeholders who should be involved in policy agenda setting, dialogue and implementation
• Ability to monitor policy outcome and assess  the impact of these outcomes
• Understand available methods and techniques of strategic thinking, strategy formulation and strategic planning

Course Content

• Review current socio-economic development  problems in ESA region
• Process and methods of strategic planning
• Process and methods of policy formulation and policy analysis
• Policy monitoring and valuation
• Institutional aspects of policy and planning
• Regulatory aspects of policy and planning
• National (budgetary) resource allocation principles and processes

Target Group
Senior Public Service Officers and Senior Manage in State Owned Enterprises

Course No:  2014-06-09-3-11-1239

Course Title: Principle and Value Centred Leadership

The objective of this programme is to create in countries and organizations the environment for practicing total quality leadership principles and values, learn about the habits of highly effective leaders and managers, and to influence the moral standing and character of leaders.

By the end of the programme participants will be:

• Knowledgeable about the concept of 'principle-centred leadership' and what it takes to achieve the same.
• Skilled in determining for their organizations, the correct values to be cherished and lived,
• Aware of the deadly sins that tarnish the image of leaders and impact negatively on institutional performance,
• Capable of applying various methods for powerfully and ethically influencing the behavior of corporate citizens, and
• Able to meet conditions of institutional and leadership empowerment, and managing expectations for achieving corporate success.

Contents

In order to achieve the above end results the programme will cover topics such as:

• Leadership function, roles and responsibilities
• Essential leadership competences
• Principle-centred leadership
• Value-centred leadership
• Deadly leadership sins of our time
• Principle-centred power and authority
• Leadership methods of influence and managing expectations
• Influencing and managing followers' expectations.

Target Group

This programme is intended for long practicing and newly appointed or promoted Leaders and Managers at senior and middle level of the Public Service and private sector organizations.

Course No:  2015-07-27-3-11-1240

Course Title: Parliamentary Practices and Procedures I

INTRODUCTION
Parliaments the world over play very crucial roles in national governance. The roles and functions of Parliaments are mainly five:

• Legislative i.e.  law – making
• Financial control i.e. control of all public funds
• Oversight of the Executive arm of Government i.e. keeping watch over the performance of Government on behalf of citizens
• Representational i.e. bringing the views of  constituents to the attention of the Government and seek redress to grievances reach consensus, compromise and reconciliation
• Deliberative i.e.  through making statements, motions, questions and other related matters.

In order for Parliament to effectively undertake all the above functions, it requires that Parliamentary staff acquire a wide range of skills in addition to  Parliamentary Practices and Procedures.

Objectives
By the end of the programme, participants will be  better able  to :

• appreciate the rationale for the various parliamentary practices and procedures
• describe the main approaches to the work of parliament on a day to day basis
• conduct research on important public policy issues
• effectively provide advice and support to Members of Parliament, and
• enhance their personal effectiveness.

Contents

Module 1:      Emerging Best Practices  in Parliamentary  practices and procedures
Module 2:      Essential Managerial Skills  for Parliamentary stass

Target Group
This programme has been designed for officials of Parliaments/ National Assemblies. This group includes the Clerks At the Table,  Assistant Clerks At the Table, Staff in charge of Committees, Staff in Budget Office and other  Managers within Parliament.

Course No:  2015-12-07-3-11-1241

Course Title: Parliamentary Practices and Procedures

Parliaments the world over, play very crucial roles in national governance. The roles and functions of Parliaments are mainly five:

• Legislative i.e. law– making
• Financial control i.e. control of all public funds
• Oversight of the Executive arm of Government i.e. keeping watch over the performance of Government on behalf of citizens
• Representational i.e. bringing the views of constituents to the attention of the Government and seek redress to grievances reach consensus, compromise and reconciliation
• Deliberative i.e. through making statements, motions, questions and other related matters.

In order for Parliament to effectively undertake all the above functions, it requires that Parliamentary staff acquire a wide range of skills in addition to Parliamentary Practices and Procedures.

Objectives

By the end of the programme, participants will be better able to:

• appreciate the rationale for the various parliamentary practices and procedures;
• describe the main approaches to the work of parliament on a day to day basis;
• conduct research on important public policy issues;
• effectively provide advice and support to Members of Parliament, and
• enhance their personal effectiveness.

Contents

• Module 1: Emerging Best Practices in Parliamentary practices and procedures
• Module 2: Essential Managerial Skills for Parliamentary staff.

Target Group

This programme has been designed for officials of Parliaments/ National Assemblies. This group includes the Clerks at the Table, Assistant Clerks At the Table, Staff in charge of Committees, Staff in Budget Office and other Managers within Parliament.

Course No:  2015-03-02-3-11-1242

Course Title: Modern Management

Objectives

At the end of the course participants will be expected to have inter-alia, the following attitudes:

• They are fully aware of the modern Management paradigm;
• They  know the imperatives: emphasis, concerns and challenges of modern management;
• They can “think out of the box”;
• They can think both radically and incrementally in a value - adding manner;
• They can score their leadership abilities and see areas for personal improvement;
• They can effectively coach and mentor their subordinates;
• They can audit organizational effectiveness;
• They can audit, critique and launch the right culture.

Contents

• The Tops - turvy Paradigm;
• The Functions of the modern manager;
• The emphasis, challenges and philosophy of modern management;
• The tribulations of  transition;
• The ethos of excellence in the  African setting;
• The Governance best practices.
  
  

Target Group
These will be senior executives in Private, Government, NGOs, CBOs  and the donor community.

Course No:  2014-06-02-3-11-1243

Course Title: Managing Public Sector Performance

Objectives
Over all programme goals include:

• Discuss and review insights of Public sector governance issues and how they are translated into policies for implementation;
• Review the whole-of-government [WOG] approach concept and processes as a best practice in the improved services delivery  to the citizen;
• Learn and discuss how to use Balanced Score Card Framework for     effective performance management in the public sector;
• Establish and implement outcome based budgeting framework for improved service delivery with limited resources;
• Explore e-government and i-government for enhancing delivery of services in the public sector
• Discuss leadership role in nurturing and  promoting innovation in public service management

Contents

The programme will be delivered in 6 modules as follows:

• Public Governance
• A whole of Government Approach
• Balance Score Card tool in Public Service
• Performance and Outcome Based Budgeting
• E-Goverment, I-Goverment and Public Service  Delivery
• Creating an Innovative and  Learning Public Service

Target Group
Commissioners and/or Directors in Public Service.

Course No:  2014-08-04-3-11-1244

Course Title: Leadership, Good Governance and Financial Management in the Public Secto

Objectives
The overall objective of the course is to equip the participants with a thorough understanding of current trends on leadership in the public sector, the interface between good governance, development and the performance of organizations as well as the need for robust financial management systems that link planning, budgeting and results. In light of this, participants will be able to provide leadership in governance processes and financial management within their organizations.

The immediate objective of the course is to strengthen the capacity of senior and middle level officials from the public and private sector to take up leadership roles in a more effective and proactive manner, and to achieve better results in delivery of public services through improved governance structures and financial management systems and processes. It is expected that upon return to their organizations, participants will strengthen the leadership, governance and financial management practices, systems and processes and in the medium term enhance the performance of their organizations.

By the end of the course, participants will be able to:-

• Analyze the role of leaders in developing and actualizing the
• vision for their organizations and countries and the choices that the New Public Sector has to make.
• Understand how to successfully implement and lead change initiatives in their organizations.
• Identify strategies to boost and sustain the performance of the organization and its employees.
• Understand the principles and practice of good governance.
• Explain the relationship between good governance and development.
• Strategically direct and control corporate governance processes in public sector institutions.
• Explain the principles of public sector financial management.
• Understand the budget cycle and the MTEF processes under “whole of government” approach.
• Explain how approaches to public sector financial reforms affect their work.
• Undertake enterprise risk management and appreciate the importance of performance auditing and performance based budgeting.
• Carry out performance-outcome based budgeting for their units, departments and projects.

Contents

• Leadership and management in the public sector
• Conflict Management, Negotiation Skills and Decision Making
• Leading and Managing for Results
• Ethics and Good Governance in the Public Sector
• Governance, poverty reduction and economic development
• Integrity reporting and social accountability
• Corporate Governance issues in state owned enterprises
• Public Sector Financial Management
• Public Sector Financial Reforms
• Performance Based Budgeting
• Budget Cycle, MTEF and Planning
• Enhancing Budget Implementation
• Whole of Government Budgeting & Control

Target Group
This course is aimed at senior and middle level managers from the public sector and civil society organizations. The course is also beneficial for those working in bilateral and multilateral organizations, diplomatic missions and those managing development projects financed by development partners

Course No:  2015-04-20-3-11-1245

Course Title: Pro-Active Management (1)

Objectives
This course intends to give participants insight into understanding the types of goals organizations pursue and some of the strategies that can be developed to reach those goals.

The course will also bring out the most popular approaches to measuring effectiveness of the organization’s efforts.
Participants will also acquire a clear sense of how to measure organizational effectiveness.

Contents
As manifest in the objectives, most aspects of strategic management process will be covered together with:

• Developing a strategic direction, organizational goals and
  strategies.
• Exploring organizational effectiveness approaches and their
  measurement.
• Achieving effectiveness through:
  - customer focus
  - team building
  - leadership
  - corporate culture
  - management design and organizational structures.
  - establishing linkages, etc
• Developing Creativity and innovation.
  
  

Target Group
The course will benefit functional and operating level managers who are charged with the responsibility of enforcing compliance of top level strategic directions in organizations. In particular, section heads, heads of departments, supervisors, etc of public and private organizations are encouraged to enroll.

Course No:  2014-05-05-3-11-1246

Course Title: Pro-Active Management (2)

Objectives
This course intends to give participants insight into understanding the types of goals organizations pursue and some of the strategies that can be developed to reach those goals.

The course will also bring out the most popular approaches to measuring effectiveness of the organization’s efforts.
Participants will also acquire a clear sense of how to measure organizational effectiveness.

Contents
As manifest in the objectives, most aspects of strategic management process will be covered together with:

• Developing a strategic direction, organizational goals and
  strategies.
• Exploring organizational effectiveness approaches and their
  measurement.
• Achieving effectiveness through:
  - customer focus
  - team building
  - leadership
  - corporate culture
  - management design and organizational structures.
  - establishing linkages, etc
• Developing Creativity and innovation.
  
  

Target Group
The course will benefit functional and operating level managers who are charged with the responsibility of enforcing compliance of top level strategic directions in organizations. In particular, section heads, heads of departments, supervisors, etc of public and private organizations are encouraged to enroll.

Course No:  2014-11-03-3-11-1247

Course Title: Public Policy Analysis, Formulation and Management

Objectives
At the end of the workshop, participants will have acquired the knowledge of and skills for:

• Techniques of policy analysis
• Identifying policy relevant information
• Carry out policy analytic procedure
• Techniques for policy argument and debate

Contents

• Context for policy analysis
• Elements of the policy system
• Policy making process
• Policy relevant information
• Policy analytic procedures
• Institutional framework for policy analysis
• Human resource development for policy analysis and management

Target Group

Senior government personnel in core ministries
Planning officers in the ministries
Senior local government officials
Representatives of development agencies and NGOs

Course No:  2014-08-04-3-11-1248

Course Title: Public Sector Leadership in Africa: Positioning for Reforms

By the end of the programme, participants will be better able to:

• Identify the major elements to go into the reform agenda for the public sector in theircountry
• Undertake institutional assessment of their organisations in readiness for reform, and
• Effectively manage the reform process for the public sector.

Contents

The programme has been prepared along the following modules:

• Public Sector Reforms in Africa: Barriers and Bridges
• Public Policy Analysis and Management
• Public Sector Governance and Budgeting
• Mainstreaming Integrity in Public Sector Management
• Leadership Skills for the 21st
• Planning and Managing Change in the Public Sector
• Consolidating the Gains: Individual Action Planning

Target Group

The programme has been planned to benefit the following:

Deputy Principal/Permanent Secretaries, Assistant Secretaries, Directors, Commissioners, other Senior and middle level managers in central and regional governments. These will come from central ministries, regional administrations at provincial and district levels

Course No:  2015-03-16-3-11-1249

Course Title: Public Sector Performance Management: The Whole of Government Approach

Objectives
Overall objective
for this session  is to discuss how to introduce (WOG) approach in the delivery of public services to citizens.

Specific objectives are:

• Discuss siloism in the traditional structures of public service worldwide and  how         citizens perceive the government
• Review the evolution of the public sector reform implementation since the 1970s
• Discuss W-O-G approach in improving delivery of government services:
• Define and learn conceptual approaches
• Review best practices in Australia, Singapore, Canada & Dubai
• Discuss challenges in implementing WOG approaches
• Undertake a case analysis where WOG works well

Learning outcomes
At the end of this module  training, learners will be able to:  

• select critical areas of government intervention where ministries will collaborate to work together in the delivery of services. Such areas include:
• Implementation of national vision
• Destination management in Tourism
• Establish ‘one-stop shop’ concept to facilitate transactions with all levels of government like citizen centres or human services centres
• Formulation of the 5-year National Development Plan

Contents

• Traditional public service structures and its limitations
• How citizens perceive Government
• Why public sector reforms
• Evolution of the public sector reform implementation since the 1970s;
      The New Public Management concept
• Evolution of WOG; Context and concept
• Best practices of WOG in Australia, Singapore, Canada & Dubai
      -    Citizen-centric  service delivery
      -    The public service value chain
      -    Re-building citizen trust in Government
• Challenges of implementing WOG
• Practical exercise on how to apply WOG in government.

Target Group
For Senior Public Service Officials.

Course No:  2014-06-02-3-11-1250

Course Title: Realizing Visions and Missions: The Leadership Challenges

Objectives
The key objective of the programme is to build leadership capacity to oversee the implementation and realization of visions and missions at national and organizational level.

By the end of the programme participants will be able to:

• Assess the national and institutional environments likely to hamper realization of visions and missions..
• Come up with practical interventions against identified vision and mission implementation bottlenecks,
• Empower their institutions with values and beliefs that enhance commitment to the vision and mission.
• Explore the relevance and applicabilityof other countries’ and institutions’ experience in operationalizing visions and missions, and
• Spearhed processes that lead to successful and timely attainment of the same.

Content

In order to achieve the above objectives the programme will cover topics such as

• Importance of national and institutional vision and mission statements
• The strategic link between vision, mission, strategy and plans
• Designing achievable visions and missions
• The role of Leadership in vision and mission accomplishment
• Challenges facing countries and institutions implementing visions and missions
• Approaches and tools for realizing visions and missions

Target Group
This programme designed to meet identified needs is meant for Executives and Senior officers of National Agency or Secretariat for Vision  realization and Heads of Divisions/Departments of government and private corporations responsible for mission formulation and achievement.

Course No:  2014-09-22-3-11-1251

Course Title: Result Oriented Management (ROM II)

Introduction
Most African countries are actively pursuing reforms of their public and civil services, which are encapsulated in the concept of a ‘new paradigm’ of public service, emphasizing the role of public sector managers in providing high quality goods and services that citizens value, while striving to reduce the total cost of government as a share of GDP – to deliver more for less.  The emphasis of reform has shifted from a predominant  concern for macro economic policies to include managerial and structural changes within the civil and the public sector as a whole. The focus of this workshop is on the Methods, Strategies and Best Practice observed in the introduction of  R.O.M. (Result Oriented Management) in the Public Service in Africa. The workshop will deal directly with the concepts and practice of R.O.M. namely the application of private sector management methods, strategies and market-driven disciplines to public services or the use of R.O.M. as a management style in the public service.

Objectives
In this context, the main objectives of the Workshop are:-

• To  exchange the experience of  Africa in restructuring  traditional  civil service from process administration to R.O.M.
• To assess the various instruments and approaches used in implementing R.O.M. in the Civil Service.
• To enable the participants to return to  their countries with practical ideas for initiating R.O.M.

Contents

• Public Management in Africa
• Designing Quick Wins -  Policy and strategic plans
• Public Service Mechanisms
• Peformance Management
• Excellence in Organizational
• Designing ROM Performance

Target Group
Participants will be limited to, Permanent Secretaries, Principal Secretaries and Directors of government departments and Executives of public service agencies.
Participants are expected to have direct responsibility for policy formulation and implementation of public sector administrative reform programmes, and to be able to contribute directly their experience to a debate on the issues and be exposed to experiences from other countries which can be tailored to national or ministry reform.

Course No:  2014-09-01-3-11-1252

Course Title: Result Oriented Management (ROM I)

Introduction
Most African countries are actively pursuing reforms of their public and civil services, which are encapsulated in the concept of a ‘new paradigm’ of public service, emphasizing the role of public sector managers in providing high quality goods and services that citizens value, while striving to reduce the total cost of government as a share of GDP – to deliver more for less.  The emphasis of reform has shifted from a predominant  concern for macro economic policies to include managerial and structural changes within the civil and the public sector as a whole.

The focus of this workshop is on the Methods, Strategies and Best Practice observed in the introduction of  R.O.M. (Result Oriented Management) in the Public Service in Africa.

The workshop will deal directly with the concepts and practice of R.O.M. namely the application of private sector management methods, strategies and market-driven disciplines to public services or the use of R.O.M. as a management style in the public service.

Objectives
In this context, the main objectives of the Workshop are:-

• To  exchange the experience of  Africa in restructuring  traditional  civil service from process administration to R.O.M.
• To assess the various instruments and approaches used in implementing     R.O.M. in the Civil Service.
• To enable the participants to return to their countries with practical  ideas for initiating R.O.M.

Contents

• Public Management in Africa
• Public Service Mechanisms
• Excellence in Organizational Performance
• Designing Quick Wins -   Policy and strategic plans
• Peformance Management
• Designing ROM

Target Group
Participants will be limited to, Permanent Secretaries, Principal Secretaries and Directors of government departments and Executives of public service agencies.
Participants are expected to have direct responsibility for policy formulation and implementation of public sector administrative reform programmes, and to be able to contribute directly their experience to a debate on the issues and be exposed to experiences from other countries which can be tailored to national or ministry reform.

Course No:  2014-06-02-3-11-1253

Course Title: Result Oriented Management III (ROM III)

Objectives
In line with the participants expressed needs, the main objectives of this workshop are:

• To analyse practical tools to assist in the effective implementation of ROM.
• To evaluate and contextualiise such tools to the environment of the African Public Services.

Contents

• The workshop deliberations will revolve around the following:
• Charter for the Public Service in Africa.
• Ethics and accountability in the Public and Private Sector
• Stakeholder Management
• Strategic Negotiating
• The  whole of Government

Target Group

Participants will be at the level of Permanent/Principal Secretaries, Deputy Permanent/Principal Secretaries, Directors and Commissioners as well as Chief Executives of Public and Private Enterprises, Executive Agencies, Authorities and or Boards. Participants should have attended ROM I and or ROM II Workshops.

Course No:  2014-12-01-3-11-1254

Course Title: Strategic Management

Objectives
The workshop is intended to give participants an opportunity to analyze both the internal and external environments in which their organizations/institutions are operating, with a view to designing strategies for coping with changes taking place in the business environment.

Contents
In order to meet the  above objectives, the programme will focus on:

• Analysis of opportunities and threats in the environment;
• Review of organizational strengths and weaknesses;
• Review of the organization’s mission, mandate, and goals;
• Strategy formulation;
• Strategy implementation;
• Monitoring and evaluation;
• Total quality management; and
• Management of change.    

Target Group
The  programme is designed to benefit the following policy makers and chief Executives:  

• Heads of Civil/Public service;
• Commissioners of Civil/Public Service;
• Permanent/Principal Secretaries;
• Chief Executives of Public & Private Sector Enterprises;
• Immediate deputies of Top Management with policy level responsibilities.

Course No:  2014-03-10-3-11-1255

Course Title: Strategic Negotiation I

Background
On a daily basis, most of us are involved in negotiations- at the office, home, with colleagues. However, not all of us are fully equipped to successfully achieve their objectives. This programme will expose participants to the principles and Strategies of negotiations.

Objectives
The major objective of this workshop is to lay a strong foundation for becoming successful negotiators.

Contents

• Contextualizing Negotiations
• The Negotiation Process
• Negotiation Strategies
• Negotiation Outcomes
• Simulated Negotiations

Target Group

• Participants who have attended  ALL ESAMI ROM workshops 1- 4
• Other Top level Managers in Industry and Public sector.

Course No:  2014-06-02-3-11-1256

Course Title: The Science and Art of Leadership

General Objective

The general objective of the programme is to impart formal leadership education and training to functionaries already in leadership positions and those aspiring or expected to become leaders in the near future. By achieving the above it is envisaged to improve the capacity of institutions to upgrade the quality of their goods or products and service delivery excellence to clients and customers.

Specific Objectives

By the end of the programme participants will be knowledgeable and skilled, hence able to:

• Appreciate that leadership is a function, not a position; both a science and an art; and involves interaction in a situation;
• Differentiate between leadership, management and followership and properly evaluate situations;
• Understand that good leadership develops through education, training, practice and experience;
• Identify leadership traits, demonstrate essential leadership skills and pply them to influence behavior;
• Select appropriate leadership theories to explain observed organizational and human behavior, and
• Apply the tools of leadership such as authority, power and influence.

Contents

To meet the above objectives the programme will focus on the following topics:

• The origins and types of leadership
• Leadership function, process and roles in countries and organizations
• Leadership: A science and an art
• Theories of leadership
• Leadership in the African context
• Leadership skills in the changing world
• Leadership authority, power and influence: sources and effective application
• Evaluating leadership effectiveness.

Target Group

The programme is intended for Senior Level Officers of Government; Senior Officers from Public, Private and Non-Governmental Organizations; and Functional Executives from political, social and religious Institutions.

Course No:  2015-04-13-3-11-1257

Course Title: Business Process Re-Engineering

On completion of the course, participants will have:

• A comprehensive understanding of the concept of Business Process Re-engineering and how to apply it in their organisations
• Acquired hands on skills to analyse problems with current business processes and recommend radical changes and
• Mastered the methodology for supervising the successful implementation, monitoring and evaluation of reengineered business processes.

Contents

• BPR Concept and Methodology;
• Analysing current business processes;
• Efficiency and Effectiveness Analysis
• Designing to- be business Processes;
• RACI Analysis;
• Migration and Engagement Strategy;
• Monitoring and Evaluation of Reengineered Business Processes.

Target Group

This course has been designed for Middle and Senior Managers in Public and Private Sector Organisations with responsibilities for efficiency and effectiveness of programme delivery. Economists, Planners, Engineers, Project Coordinators/Managers and Heads of Department will find this programme useful.

Course No:  2015-09-07-3-11-1261

Course Title: Leadership in Strategic Health Communication

At the end of the workshop, participant will be able to;

• Apply key leadership principles in designing strategic health communication systems.
• Build institutional capabilities to develop self-sustaining programs through effective communication.
• Manage health communication systems that respond to customer's needs.
• Improve interpersonal communication skills
• Evaluate communication systems to improve performance.

Contents

• Effective Health systems
• Strategic communication and reporting lines
• Strategic leadership and Effective Communication
• Leadership and Institutional capacity building
• Effective Interpersonal Communication
• Effective Health Communication Programmes
• Evaluating Communication Programmes

Target Group

Middle and Senior Managers in Health Institutions.

Course No:  2015-08-24-3-11-1262

Course Title: Organizational Change Management

The course objectives are to ensure participants acquire knowledge and skills (competences) to enable them to perform the following:

• Carryout organizational analysis in an environment of radical external and internal government reforms (changes);
• Identify and forecast critical changes taking place or likely to take place locally and globally that will impact on the sector/ministry's mandate, core business and strategize on how to deal with the changes proactively and decisively;
• Acquire leadership skills necessary for initiating change and managing the change process as well as improve performance;
• Understand the challenges of change management in relation to different aid modalities and the effectiveness agenda;
• Restructure or redesign an organization /ministry/agency for sustainable efficiency and effectiveness;
• Implement the human dimension of change using various tools and handle resistance to change;
• Understand the importance of strategic relationships with stakeholders and networks when managing change;
• Identify how their organizations/ministries/partners-organizations can change ways of operation in order to increase efficiency and effectiveness of the organization;
• Monitor and evaluate the effects of change management in public organisation.

Contents

The course will cover the following topics below:

• Public sector organizational change
• Leadership skills development
• Change strategies in public service
• Organizational analysis
• Change management in relation to the aid effectiveness agenda
• Logical framework approach Change management tool box: coaching, motivation, adkar model, mentorship, Managing talent, communication for buy-in-for change
• Planning for change
• Measuring change
• Study tours/learning journeys
• Action planning

Target Group

Directors, assistants to Permanent Secretaries (PS) or senior officials assigned or responsible for implementing government reforms and performance management.

Course No:  2015-01-26-3-11-1263

Course Title: Design and Implementation of Service Delivery Surveys

Expected outcomes from the workshop:

• Understanding the role of surveys in measuring efficiency of public spending and performance in service delivery;
• Knowledge and skill of SDS techniques;
• Knowledge of various country experiences in conducting SDS and lessons learnt.

Contents

• Strategies for improving service delivery;
• Monitoring and evaluating of quality of services;
• Aims of SDS;
• Steps involved in planning SDS;
• Conducting a service delivery survey;
• Data entry and analysis of SDS results;
• Implementing improvements in Service Delivery.

Target Group

• Senior Government Personnel in core Ministries
• Planning Officers in line ministries
• Senior Local Government Officials, Representatives of development agencies and NGOs.

Course No:  2015-10-12-3-11-1274

Course Title: Leadership and Change Management -1

General

The programme is designed to infuse into participants a high degree of performance competence in their leadership role, particularly in planning and implementing positive qualitative change in their organisations.

Specific

At the end of the programme, the participants will be able to:

• Distinguish leadership from rulership and managership
• Articulate various leadership themes
• List importance and need for change
• List key roles and functions of leadership
• Give reasons of change resistance

Contents

• Nature of leadership
• Leadership, rulership and managership
• Leadership skills, mentoring
• Change management
• Self- management and self esteem

Target Group

Middle and senior level managers of government, non-government organisations, private and parastatal organisations desirous of sharpening their grasp of leadership and change concepts so important in the rapidly changing and increasingly fiercely competitive contemporary global village.

Course No:  2015-06-29-3-11-1294

Course Title: Policy Planning for Public Service

All nations are faced with various development challenges. One critical approach to address these challenges is to formulate appropriate policies and plans based on a well thought strategies.

Objectives

Five of the key learning objectives of the course are:

• Understanding of the importance of strategic thinking in formulation of nation policies and development plans;
• Application of creative thinking approaches and techniques to policy problems in order to develop effective policy interventions;
• Understand methods of collecting empirically based evidence data, analyzing it and communicating it effectively;
• Understand how to identify and communicate with all key stakeholders who should be involved in policy agenda setting, dialogue and implementation;
• Ability to monitor policy outcome and assess the impact of these outcomes;
• Understand available methods and techniques of strategic thinking, strategy formulation and strategic planning.

Course Content

• Review current socio-economic development problems in ESA region;
• Process and methods of strategic planning;
• Process and methods of policy formulation and policy analysis;
• Policy monitoring and valuation;
• Institutional aspects of policy and planning;
• Regulatory aspects of policy and planning;
• National (budgetary) resource allocation principles and processes.

Target Group

Senior Public Service Officers and Senior Manage in State Owned Enterprises.

Course No:  2015-06-08-3-11-1308

Course Title: Pro-active Management

This course intends to give participants insight into understanding the types of goals organizations pursue and some of the strategies that can be developed to reach those goals.

The course will also bring out the most popular approaches to measuring effectiveness of the organization's efforts. Participants will also acquire a clear sense of how to measure organizational effectiveness.

Contents

As manifested in the objectives, most aspects of strategic management process will be covered together with:

• Developing a strategic direction, organizational goals and strategies.
• Exploring organizational effectiveness approaches and their measurement.
• Achieving effectiveness through:

-customer focus

-team building

-leadership

-corporate culture

-management design and organizational structures.

-establishing linkages.

• Developing Creativity and innovation.

Target Group

The course will benefit functional and operating level managers who are charged with the responsibility of enforcing compliance of top level strategic directions in organizations.

In particular, Section Heads, Heads of Departments, Supervisors, etc of public and private organizations are encouraged to enroll.

Course No:  2015-11-02-3-11-1309

Course Title: Proactive Management

This course intends to give participants insight into understanding the types of goals organizations pursue and some of the strategies that can be developed to reach those goals.

The course will also bring out the most popular approaches to measuring effectiveness of the organization's efforts. Participants will also acquire a clear sense of how to measure organizational effectiveness.

Contents

As manifested in the objectives, most aspects of strategic management process will be covered together with:

• Developing a strategic direction, organizational goals and strategies.
• Exploring organizational effectiveness approaches and their measurement.
• Achieving effectiveness through:

-customer focus

-team building

-leadership

-corporate culture

-management design and organizational structures.

-establishing linkages.

• Developing Creativity and innovation.

Target Group

The course will benefit functional and operating level managers who are charged with the responsibility of enforcing compliance of top level strategic directions in organizations.

In particular, Section Heads, Heads of Departments, Supervisors, etc of public and private organizations are encouraged to enroll.

Course No:  2015-05-04-3-11-1310

Course Title: Public Sector Performance Management: (Whole Government approach)

Overall objective:

for this session is to discuss how to introduce (WOG) approach in the delivery of public services to citizens.

Specific objectives are:

• Discuss siloism in the traditional structures of public service worldwide and how citizens perceive the government;
• Review the evolution of the public sector reform implementation since the 1970s;
• Discuss WOG approach in improving delivery of government services:
• Define and learn conceptual approaches;
• Review best practices in Australia,Singapore, Canada & Dubai;
• Discuss challenges in implementing WOG approaches;
• Undertake a case analysis where WOG works well.

Learning outcomes

At the end of this module training, learners will be able to:

• select critical areas of government intervention where ministries will collaborate to work together in the delivery of services. Such areas include:

-Implementation of national vision

-Destination management in Tourism

-Establish 'one-stop shop' concept to facilitate transactions with all levels of government like citizen centres or human services centres-Formulation of the 5-year National Development Plan

Contents

• Traditional public service structures and its limitations
• How citizens perceive Government
• Why public sector reforms
• Evolution of the public sector reform implementation since the 1970s; The New Public Management concept
• Evolution of WOG; Context and concept
• Best practices of WOG in Australia, Singapore, Canada & Dubai

-Citizen-centric service delivery

-The public service value chain

-Re-building citizen trust in Government

• Challenges of implementing WOG
• Practical exercise on how to apply WOG in government.

Target Group

For Senior Public Service Officials.

Course No:  2015-09-07-3-11-1311

Course Title: Public Service Innovations, Policy Reform and Governance

In line with the 'New Public Management' principles, many governments across the world have been attempting to transform their economies; in particular, their Public Services. Some have introduced many innovations and policy changes, as well as improving their governance record. However, only a very few countries can be said to have done as well as, for example, Malaysia and Singapore. This workshop provides an opportunity for African governments to learn important lessons about public service reform, effective policy formulation and implementation and good governance. The course draws heavily from experiences of the two countries mentioned above (Malaysia and Singapore).

Learning Objectives

At the end of the workshop participants will have acquired knowledge of the following important principles and lessons of experience:

New Performance Management

Drivers of Public service innovations and reform

Public Private Sector partnerships

Strategies for moving their countries from underdevelopment to developed status, by drawing from experiences of newly industrialized countries

Course Content

Drivers of Public service innovations and reform

'Whole of government' concept

Public Private Sector partnerships

Reengineering public service delivery

New codes of conduct for public servants

Principles of integrity

Quality and productivity improvement drives

Service charters and customer orientation

Indicators for effective governance.

E-government innovations

Target Group

Senior officials in the Public Service

Course No:  2015-07-13-3-11-1312

Course Title: Re-Inventing Government: Challenges of Implementing Reforms in the Public Sector

The Public Sector all over the world are implementing reforms. What are these reforms and why reform?

Objectives

Many factors inhibit economic growth in Africa. Development partners have redefined themselves, putting the responsibility of steering our economies in our own hands. How do we introduce managerism in the public sector so as to do more with less resources and be relevant to the citizen.

Specific objectives include:

• Review and discuss 'Why re-invent government'?
• Discuss the need for developing a responsive and responsible government;
• Strategize on how to engage the citizen as the client and partner in implementing government programmes;
• Strategize evaluating current reforms, identify areas for improvement and re-design new public management programmes.

Contents

The two weeks course will focus on the following:-

• Why Public Sector Reform
• Why Re-Invent Government
• Challenges of Reform in Public Sector
• Re-Designing Reforms

Target Group

Commissioners, Directors, Planners, Economic modelers and those involved in Public Sector Reforms.

Course No:  2015-08-10-3-11-1313

Course Title: Realizing Visions and Missions: The Leadership Challenge

The key objective of the programme is to build leadership capacity to oversee the implementation and realization of visions and missions at national and organizational level.

By the end of the programme participants will be able to:

• Assess the national and institutional environments likely to hamper realization of visions and missions;
• Come up with practical interventions against identified vision and mission implementation bottlenecks;
• Empower their institutions with values and beliefs that enhance commitment to the vision and mission;
• Explore the relevance and applicability of other countries' and institutions' experience in operationalizing visions and missions, and
• Spear head processes that lead to successful and timely attainment of the same.

Content

In order to achieve the above objectives the programme will cover topics such as

• Importance of national and institutional vision and mission statements;
• The strategic link between vision, mission, strategy and plans;
• Designing achievable visions and missions;
• The role of Leadership in vision and mission accomplishment;
• Challenges facing countries and institutions implementing visions and missions;
• Approaches and tools for realizing visions and missions.

Target Group

This programme designed to meet identified needs is meant for Executives and Senior officers of National Agency or Secretariat for Vision realization and Heads of Divisions/Departments of government and private corporations responsible for mission formulation and achievement.

Course No:  2015-11-09-3-11-1314

Course Title: Strategic E-Governance for Executives

• Build skills and provide knowledge on possible innovations in public administration through the use of ICT;
• Develop capacities on the effective use of ICT in the public sector and of governance for improved delivery of public services to citizens;
• Enhance the transparency and accountability of governments by providing them with timely and reliable information;
• Enhance citizen participation in local government decisions using ICT tools.

Contents

• Use of ICT for decision-making,
• Policy formulation,
• Strategic visioning and coordination
• Governance and Managerial operations performed through the use of ICT.
• Analysis of the applications of ICT use in public administration and governance

Target Group

Three target groups from the public sector have been identified:

• Decision and policy-makers;
• Managers or administrators;
• ICT professionals.

Course No:  2015-03-30-3-11-1319

Course Title: Strategic Negotiations

Background

On a daily basis, most of us are involved in negotiations- at the office, home, with colleagues. However, not all of us are fully equipped to successfully achieve their objectives. This programme will expose participants to the principles and Strategies of negotiations.

Objectives

The major objective of this workshop is to lay a strong foundation for becoming successful negotiators.

Contents

• Contextualizing Negotiations
• The Negotiation Process
• Negotiation Strategies
• Negotiation Outcomes
• Simulated Negotiations

Target Group

• Participants who have attended ALL ESAMI ROM workshops 1- 4
• Other Top level Managers in Industry and Public sector.

Course No:  2015-04-20-3-11-1322

Course Title: Parliamentary Practices and Procedures

Parliaments, the world over, play very crucial roles in national governance. The roles and functions of Parliaments are mainly five:

• Legislative i.e. law– making
• Financial control i.e. control of all public funds
• Oversight of the Executive arm of Government i.e. keeping watch over the performance of Government on behalf of citizens
• Representational i.e. bringing the views of constituents to the attention of the Government and seek redress to grievances reach consensus, compromise and reconciliation
• Deliberative i.e. through making statements, motions, questions and other related matters.

In order for Parliament to effectively undertake all the above functions, it requires that Parliamentary staff acquire a wide range of skills in addition to Parliamentary Practices and Procedures.

Objectives

By the end of the programme, participants will be better able to:

• appreciate the rationale for the various parliamentary practices and procedures;
• describe the main approaches to the work of parliament on a day to day basis;
• conduct research on important public policy issues;
• effectively provide advice and support to Members of Parliament, and
• enhance their personal effectiveness.

Contents

• Module 1: Emerging Best Practices in Parliamentary practices and procedures
• Module 2: Essential Managerial Skills for Parliamentary staff.

Target Group

This programme has been designed for officials of Parliaments/ National Assemblies. This group includes the Clerks at the Table, Assistant Clerks At the Table, Staff in charge of Committees, Staff in Budget Office and other Managers within Parliament.

Course No:  2015-12-07-3-11-1336

Course Title: Result Oriented Management IV (ROM IV)

Many Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens.

ESAMI's ground breaking ROM programmes have played a critical role in enhancing Public Manager's knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadership Development is meant to enable the participants to:

• Share new and innovative practices in Public Management;
• Enhance their capacity to successfully lead the implementation of policies and programmes;
• To acquire skills on how to leverage diversity;
• Acquire skills in E-Government

METHODOLOGY:

Several methods will be used to make the learning interesting. They will include:

• Case studies for innovations.
• Lecturettes to impart new knowledge and skills
• Participants to present Country/Departmental Papers on innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Contents

The workshop deliberations will centre around the following:

• Leadership and Public sector Reform Programmes
• Leadership and Millenium

Development Goals

• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios

Target Group

Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2015-06-01-3-11-1339

Course Title: Result Oriented Management IV (ROM IV)

Many Governments in our region have undertaken Public Service Reforms with the ultimate objective of enhancing service delivery to their citizens. ESAMI's ground breaking ROM programmes have played a critical role in enhancing Public Manager's knowledge and skills to successfully implement these reforms.

This follow- up programme on Leadeship Development is meant to enable the participants to:

• Share new and innovative practices in Public Management;
• Enhance their capacity to successfully lead the implementation of policies and programmes;
• To acquire skills on how to leverage diversity;
• Acquire skills in E-Government

METHODOLOGY:

Several methods will be used to make the learning interesting. They will include:

• Case studies for innovations.
• Lecturettes to impart new knowledge and skills
• Participants to present Country/Departmental Papers on innovations in Public Management. Guidelines for the latter will be sent separately to participants who confirm to attend.

Contents

The workshop deliberations will centre around the following:

• Leadership and Public sector Reform Programmes
• Leadership and Millennium Development Goals
• Leadership Challenges
• Scenario Thinking
• Leadership through Scenarios

Target Group

Participants to this Workshop will be those who have attended ROM programmes.

Course No:  2015-11-30-3-11-1340

Course Title: Transformative Leadership for Implementing Public Sector Reforms in Africa

'Where have all the leaders gone…?' the title of a book by Iacocca L, (2007). Africa is endowed with many natural resources and yet it lags behind and even gets aid from those countries which have no resources including drinking water. Majority of African countries have embraced the new public management paradigm and are actively pursuing public sector reforms for improved good governance and improved service delivery. Leadership is key to improving performance management in the public service of any government.

WHO SHOULD ATTEND?

• Permanent/principal secretaries;
• Directors/Commissioners/Assistant commissioners;
• Chief executive officers and senior managers in public enterprises,
• Executive agencies and local government Institutions.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Identify leadership challenges in the African public service;
• Apply principles and practices of collaborative leadership vs. transformative leadership in implementing public service reforms and national vision for results;
• Cultivate leadership at all levels and manage change;
• Explain death of reverence and how to manage and lead knowledge workers;
• Implement e-government and i-government (integrated government) for eradicating corruption;
• Apply leadership role in nurturing and promoting innovation in public service management.

TOPICS INCLUDE

• Leadership in the public sector;
• Collaborative leadership vs. transformative leadership in implementing public service reforms and national vision;
• Best practices in public sector delivery and rebuilding citizen trust;
• E-government and i-government;
• Leadership and innovation in public service management in Africa;
• Creating a learning public service

Course No:  2016-12-05-3-11-1402

Course Title: Managing Public Sector Performance

Many factors inhibit economic growth in Africa. Development partners have redefined themselves, putting the responsibility of steering our economies in our own hands. How do we introduce managerism in the public sector so as to do more with less and be relevant to the citizen. What are the emerging lessons on prospects and challenges of Public Sector Reforms in the developing world?

WHO SHOULD ATTEND

Public sector managers; Commissioners, Directors, Planners, Economic modelers and those involved in implementing Public Reforms.

HOW PARTICIPANTS WILL BENEFIT

Participants will benefit by being grounded with knowledge and skills on:

• Reforming and re-inventing government'
• Developing a 'responsive and responsible' government
• Engaging the citizen as a client & partner in implementing government programmes.
• Evaluating undertaken reforms, identify areas for improvement and re-design new public management programmes
• Aligning government reforms with the Global Sustainable Development Goals

TOPICS INCLUDE:

• WHY RE-INVENT GOVERNMENT
• Experiences from other countries
• Government image to the citizen
• Conducting self- assessment
• Need to improve performance management and be relevant to citizen

• CHALLENGES OF REFORM IN PUBLIC SECTOR
• Implementing change in government
• Leadership and Governance issues
• Introducing managerism
• Perceptions and attitudes
• How to engage citizens
• Breaking down the Silos

• RE-DESIGNING REFORMS
• Establishing National values
• Conceptual analysis of strategic planning
• Designing performance management instrument; instrument to use and why
• Training and empowerment of public servants to remain relevant
• Leveraging diversity
• HOW TO ALIGN GLOBAL SUSTAINABLE DEVELOPMENT GOALS WITH PRIORITY NATIONAL PLANS

Course No:  2016-10-03-3-11-1403

Course Title: Governance, Ethics and Anti-Corruption Reforms

Corruption is a global phenomenon. It has negative effects. It deepens poverty, debases human rights and degrades the environment. It also derails development including private sector development .Unless corruption is prevented or fought effectively the economic and social gains of the past years will be lost. The core cause of corruption is lack of ethics in both public and private institutions. There is a crisis in ethics, lack of self-regulation or self-governance at individual level. In order to effectively fight or preferably prevent fraud, both public and private institutions should introduce appropriate reforms in areas vulnerable to corruption.

WHO SHOULD ATTEND?

The programme is relevant for:

• Policy makers;
• Middle and senior level staff;
• Audit institutions;
• Anti-Corruption bureaus;
• Ombudsmen offices, ethics and anti-corruption commission,
• Ethics secretariat, offices of inspector general, and law enforcement institutions.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the complexity of corruption and its causes;
• Design and implement workable strategies to prevent, detect and investigate in public and private sector contexts;
• Evaluate existing strategies;
• Explain nexus between ethics, governance and anti-corruption reforms;
• Design codes of conduct and strategies to improve the infrastructure to effectively manage ethics in the sectors, and also be able to evaluate the status quo

TOPICS INCLUDE

• Governance, ethics and corruption;
• Nexus between governance, ethics, and corruption;
• Definition, causes, and consequences of corruption
• Strategies to combat corruption;
• Trends in anti-corruption conferences, policies and reforms;
• Initiatives in ethics management;
• Improving the role of and capacity of ethics infrastructure-leadership, audit institutions, ombudsmen, media, and legislation;
• Approaches to transparency and accountability;
• Codes of conduct and standards in public life;
• Ethics compliance programme;
• Structured visits to pertinent organisations

Course No:  2016-10-03-3-11-1404

Course Title: Result Based Management in the Public Sector

Results based management (RBM) is a critical factor in ensuring the success of a program/project. It ensures that all aspects of designing, implementing and monitoring and evaluating a program/project is done transparently and in a manner that ensures accountability.

WHO SHOULD ATTEND?

Public sector managers; commissioners, directors, planners, economic modelers and those implementing donor funded programmes and projects.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Understand results management -principles and processes
• Put results based management into practice;
• Design, implement and monitor results based management framework;
• Master principles and practices of risk management.

TOPICS INCLUDE

• Understanding Results Based Management;

- Overview and context of RBM;

- Definition of RBM; Concepts and principles;

- RBM process and characteristics;

• Operationalizing Results Based Management

- Pre-requisites; leadership, culture and systems;

- Cause and effect analysis;

- Situational analysis;

- Problem analysis; problem tree

- Stakeholder analysis;

- Logical framework

• Performance Management Framework

- Results based programming;

- Results based costing and budgeting;

- Results based reporting;

- Integrated participatory Monitoring and evaluation;

• Risk Management

- Identifying risk;

- Analysis of risk impact;

- Mitigation strategies;

- Monitoring of risk.

Course No:  2016-09-05-3-11-1405

Course Title: Enhancing Leadership and Policy Implementation

It is widely accepted that a key element in implementing the new ideas, policies and instituting new management procedures in the public service is the presence of good and effective leadership. Good leaders have always been expected among other things to solve new problems, capitalize on new opportunities, navigate through the ever-changing environment and above all have good policies in place and ensure their implementation.

WHO SHOULD ATTEND?

The programme is targeting middle to senior level public sector managers. Managers of Public sector corporations, agencies and independent departments. Middle to senior managers from local authorities will also benefit.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Apply knowledge and skills critical in providing leadership and policy direction within the public sector;
• Plan and champion implementation of new policies;
• Identify issues and challenges of managing and implementing change;
• Analyse issues and challenges of enhancing performance.

TOPICS INCLUDE

• Leadership skills in the public sector;
• Issues and challenges of change management;
• Developing and implementing new policies;
• Reviewing, analysing and updating existing policies;
• Team building.

Course No:  2016-09-05-3-11-1406

Course Title: Public Sector Leadership in Africa

Many African countries have been pursuing reforms of their civil and public services since the 1980's. The results have been mixed. One of the missing links in successful implementation of these reforms has been leadership. This course tackles the leadership issue in a comprehensive manner which enables participants critically reevaluate the package of reforms to ensure success.

WHO SHOULD ATTEND?

• Permanent/principal secretaries and their deputies;
• Assistant secretaries;
• Directors/commissioners;
• Senior managers in central and local governments;
• Chief executive officers and their senior management team in executive agencies.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Apply methodology to identify bottlenecks to effective reform design and implementation;
• Apply skills in public policy analysis;
• Apply skills in mainstreaming integrity in public sector management;
• Apply effective public sector change management techniques.

TOPICS INCLUDE

• Barriers and bridges in public sector reforms in Africa;
• Effective leadership for public sector reforms;
• Public policy analysis;
• Mainstreaming integrity in public sector management;
• Public sector governance;
• Change management in public sector

Course No:  2016-08-29-3-11-1407

Course Title: Public Policy Analysis, Formulation and Management

It is true that many countries do not develop as fast they could because of three primary factors; namely, limited resources, poor governance and non-conducive policy environment. There is ample evidence to show that even with significant amount of resources, a number of countries have tended to stagnate when their policies are wrong or misdirected. Governance and policy environment are closely linked. Capacity to formulate good policies is thought to be lacking in several of the development countries. This course on 'policy analysis, formulation and management' is intended to contribute to strengthening this capacity.

WHO SHOULD ATTEND?

• Senior government officials in core ministries;
• Planning officers in line ministries;
• Senior local government officials;
• Representatives of development agencies and NGOs.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Acquire skills in policy analysis;
• Identify critical policy relevant information;
• Carry out meaningful policy argumentation and debate;
• Draft policy issue papers and cabinet memoranda for policy decision makers.

TOPICS INCLUDE

• Current development challenges and problems;
• Elements of a policy system;
• Policy making/formulation process;
• Role of policy research in the policy making process;
• Key stakeholders in the policy process;
• Policy relevant information;
• Policy analytic procedures and techniques;
• Institutional aspects of policy formulation;
• Human resource development for policy analysis and management;
• Involving the citizens in the policy development process and dialogue

Course No:  2016-08-08-3-11-1408

Course Title: Principle and Value Centred Leadership

The course will propound on two of the prerequisites for effective leadership. One is being principle centred the other walking cherished values. The two are success influencing factors irrespective of whether you are in government, business organisation or political party. Without sticking to principles, and walking values a leader can neither be trusted and believe nor respected and listened to. The course will emphasize that a leader must be on top of things hence continually learn. One should be service oriented and believe in others because not much can be attained alone. Achieving task needs, group maintenance needs and individual needs requires team effort. Values that will be emphasized include commitment, integrity and transparency.

WHO SHOULD ATTEND?

This is a course for practicing leaders who need to retool, renew their energy and achieve record success. It is also good for beginners who need to learn the basics of a commanding personality, leadership influence and behavior. Officers from anti-corruption organisations too will benefit a great deal.

HOW PARTICIPANTS WILL BENEFIT

Attending this course will make you more articulate, influential and result oriented. Acquiring tools for winning followers and achieving subordinates needs will project you as the leader of choice and be able to keep them because of your commitment, genuineness and transparency.

TOPICS INCLUDE

• Introduction to leadership;
• Characteristics of principle-centred leaders;
• Seven deadly sins of our time;
• Principle-centred power;
• Methods of gaining leadership influence;
• The power of values;
• Total quality leadership.

Course No:  2016-07-25-3-11-1409

Course Title: Public Service Innovations, Policy Reform and Governance

In line with the 'new public management' principles, many governments across the world have been attempting to transform their economies; in particular, their public services. Some have introduced many innovations and policy changes, as well as improving their governance record. However, only few countries can be said to have done very well in this regard. This workshop provides an opportunity for African governments to learn important lessons about public service reforms, effective policy formulation and implementation and good governance. The course draws heavily from experiences of two countries in particularly Malaysia and Singapore.

WHO SHOULD ATTEND?

Senior officials in the public service

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Understand and apply new performance management principles,
• Identify drivers of public service innovations and reform in a country;
• Appreciate role and significance public private sector partnerships in development;
• Identify strategies used by the more successful countries in moving their countries from underdevelopment to developed status.

TOPICS INCLUDE

• Drivers of public service innovations and reform;
• 'Whole of government' concept;
• Public private sector partnerships;
• Reengineering public service delivery;
• New codes of conduct for public servants;
• Principles of integrity;
• Quality and productivity improvement drives;
• Service charters and customer orientation;
• E-government innovations.

Course No:  2016-07-11-3-11-1410

Course Title: Strategic Public Sector Performance Management

Governments across the world have sustained efforts to improve performance management. Exactly what should be measured and how it should be measured is increasingly being linked to strategic frameworks that are in place. Aligning various ministries and government agencies to this new thinking is an ongoing agenda. This course puts into perspective the need for strategic performance management in the public sector and keeping the focus on levers and parameters on which all other initiatives at the government-wide scale lie.

WHO SHOULD ATTEND?

This course is aimed at the directors of performance management, human resource directors, members of ministerial training committees as well as commissioners of independent bodies such as judicial service commission, parliamentary service commission and public service commission among others.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Describe various performance management frameworks;
• Link performance management systems to the strategic plan;
• Design performance management systems.

TOPICS INCLUDE

• New public sector performance agenda;
• Performance management systems in the public sector;
• Strategic measurement frameworks;
• Performance management information systems;
• Linking performance management to financial information

Course No:  2016-07-04-3-11-1411

Course Title: Fundamentals of Development Planning

Development planning processes are a vital aspect in prioritizing the key drivers of economic development in any country. These processes significantly shape the destiny of a country. They prioritize the areas in which scarce resources are targeted and align the entire government development agenda to address economic and social needs of the country. Engaging in evidence based analysis of the key sectors of the economy, relating this analysis to international and regional development agenda and contextualizing priorities that best suit the economy is critical as is deciphering megatrends and emerging scenarios in a global geopolitical landscape.

WHO SHOULD ATTEND?

Policy makers, planners and economists in the Ministry of Planning and those working in the National Planning Authorities, Ministry of Finance and Economic Development. Representatives from other Ministries serving in similar capacities may also benefit from the course. Local Government Trade and Investment Committees would also benefit.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explain the key concepts of development planning and different types of development loans;
• Analyse the challenges involved in the formulation of various development plans;
• Utilize participatory development planning techniques and appropriate tools for development planning;
• Prioritize development needs and develop strategies to address these needs in the national development plans;
• Analyse and develop different future scenarios and projections required for national development planning;
• Design, implement, monitor and evaluate development plans;
• Map the key sectors and develop a resource allocation criteria across the sectors.

TOPICS INCLUDE

• Context of and processes in national development planning;
• Global and regional development priorities
• Understanding the national economy & its sectors;
• Sector-wide approaches to development planning
• Sector-Wide Group (SWG) and Lead Agencies;
• Sector and sub-sector analysis;
• Stakeholders analysis;
• Developing social and economic clusters
• Cluster, sub-sector and sector priorities
• National development priorities;
• Megatrends, scenario planning and future scenarios building;
• National development pillars;
• Developing national strategies to achieve development priorities;
• Policy formulation and implementation;
• Institutional framework for implementation, monitoring & evaluation of national development plans;
• Local Government development plans.

Course No:  2016-06-20-3-11-1412

Course Title: Parliamentary Practices and Procedures

Parliaments play important functions in any country. These include making laws, overseeing the executive arm of government, representing citizens and seeking redress to their grievances and deliberating through asking questions, presenting motions and making statements. For parliament to effectively perform all these functions, staff working with members of parliament must be knowledgeable and multi- skilled.

WHO SHOULD ATTEND?

Speakers of national parliaments, regional parliaments and county assemblies, clerks at the table, senior assistant clerks at the table, parliamentary staff in committees and in budget office, other senior parliamentary staff such as planning, monitoring and evaluation departments and parliamentary liaison officers in government ministries.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the rationale for the various parliamentary practices and procedures;
• Apply hands on management techniques to improve individual effectiveness;
• Describe approaches to enhance the working of parliament;
• Provide policy advice and technical support to members of parliament.

TOPICS INCLUDE

Management techniques for parliamentary effectiveness;

• Good governance and gender;
• Scenario analysis;
• Engendered parliamentary participation;
• Public policy analysis and management
• Mainstreaming Integrity in Parliament
• Structure and functions of Parliament
• Parliament and democracy
• Legislation
• Parliamentary debates
• Effective management of parliamentary Committee
• Effective scrutiny
• Transparency, participation and outreach

Course No:  2016-12-05-3-11-1413

Course Title: Strategic Policy Planning for Public Service

All nations are faced with various development challenges. One critical approach to addressing these challenges is to formulate appropriate policies and plans based on well thought strategies. The course aims at providing trainees with skills in formulating national strategic policies and plans.

WHO SHOULD ATTEND?

Senior officials in government ministries, departments and agencies, as well as in

parastatal enterprises.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explain the importance of strategic thinking in formulation of national policies and development plans;
• Apply creative thinking approaches and techniques to policy problems in order to develop effective policy interventions;
• Collect empirically based evidence data, analyse it and communicate it effectively;
• Identify key stakeholders in the policy formulation process;
• Monitor policy outcomes and assess the impact of these outcomes.

TOPICS INCLUDE

• Current issues and challenges in the socio-economic development of countries in the African continent;
• Strategic policy planning
• Monitoring implementation of plans, strategies, policies and programs Institutional aspects of policy planning;
• Regulatory and legal issues in policy and planning;
• Planning and management of national budgetary resources;
• Country experiences – case studies

Course No:  2016-06-06-3-11-1414

Course Title: Modern Management

The paradigm of management has shifted. The management styles of the 1980s and 1990s are now anachronistic, antiquated. There is an evolving new paradigm of management – the modern management. Approaches to management functions, emphasis, dimensions and philosophy are different. The clarion call is for managers to think differently, to think "out of the box"; to engage in "zero-based" thinking or "blank paper" redesign of both the thinking and practice of management.

WHO SHOULD ATTEND?

This course is for senior executives in private, government, NGOs, CBOs and the donor community.

HOW PARTICIPANTS WILL BENEFIT

Participants will be able to 'think out of the box', engage in critical thinking, assess their leadership and management abilities, coach and mentor subordinates, audit and launch an appropriate organisational culture.

TOPICS INCLUDE

• The shifted management paradigm;
• The emphasis of modern management, the ethos of excellence in the
• African setting and governance best practice.

Course No:  2016-06-06-3-11-1415

Course Title: Transformative Leadership for Implementing Public Sector Reforms in Africa

'Where have all the leaders gone…?' the title of a book by Iacocca L, (2007). Africa is endowed with many natural resources and yet it lags behind and even gets aid from those countries which have no resources including drinking water. Majority of African countries have embraced the new public management paradigm and are actively pursuing public sector reforms for improved good governance and improved service delivery. Leadership is key to improving performance management in the public service of any government.

WHO SHOULD ATTEND?

• Permanent/principal secretaries;
• Directors/Commissioners/Assistant commissioners;
• Chief executive officers and senior managers in public enterprises,
• Executive agencies and local government Institutions.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Identify leadership challenges in the African public service;
• Apply principles and practices of collaborative leadership vs transformative leadership in implementing public service reforms and national vision for results;
• Cultivate leadership at all levels and manage change;
• Explain death of reverence and how to manage and lead knowledge workers;
• Implement e-government and i-government (integrated government) for eradicating corruption;
• Apply leadership role in nurturing and promoting innovation in public service management.

TOPICS INCLUDE

• Leadership in the public sector;
• Collaborative leadership vs transformative leadership in implementing public service reforms and national vision;
• Best practices in public sector delivery and rebuilding citizen trust;
• E-government and i-government;
• Leadership and innovation in public service management in Africa;
• Creating a learning public service

Course No:  2016-06-06-3-11-1416

Course Title: Results Oriented Management

Efforts at reforming Africa's civil and public services began in earnest in the 1980's. The emphasis of the reforms shifted from a predominant concern for macroeconomic policies to managerial and structural changes within the civil and public services and public sector as a whole. These changes saw the introduction of Result Oriented Management (ROM).

WHO SHOULD ATTEND?

• Permanent/principal secretaries;
• Directors/commissioners;
• Chief executive officers and senior managers in public enterprises,
• Executive agencies and local government institutions.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Apply analytical techniques to assess the performance of the public service in Africa;
• Apply instruments and approaches in designing ROM;
• Develop framework for effectively monitoring and evaluating ROM.

TOPICS INCLUDE

• Public management in Africa;
• Excellence in organizational performance;
• Designing ROM;
• Quick wins

Course No:  2016-06-06-3-11-1417

Course Title: Leadership for Results

All organisations exist to produce results or deliver services – they exist to produce results in line with their organizational missions. The essence of existence of every organisation is to satisfy their customers. For example, the result of a hospital is a healed patient, the result of a school is a student who has learned something and puts it to work soon or later. Therefore, the foundation of leadership is thinking through the organization's mission, defining it, establishing it and clearly and visibly produce the right results. Producing the right results leads to the attainment of organizational greatness that should be evidenced through sustained superior performance, creating customer loyalty, developing a winning performance culture and offering distinctive contribution in the industry for the benefit of society. This would only be possible when organizations develop great leadership that prioritizes getting the right results that positively impacts society in a sustainable way. It requires effective leadership acumen that involves achieving results through others by enhancing and depending on the contribution of others. This course therefore is about developing the leadership capacity to foster organizational greatness through achieving the right and sustainable results.

WHO SHOULD ATTEND?

Middle and senior level managers of governments, non-government organisations, private and parastatal organisations.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Decipher the antecedents of organizational success with clear understanding to enable replication of success practices;
• Develop organizational vision and strategies, develop and align relevant people behind those strategies, and empower individuals to make the vision happen, without obstacles;
• Manage the work that subordinates do while simultaneously leading them effectively in executing their responsibilities;
• Develop an amiable environment to foster the development of a wining and high performance culture.