Short Courses

Course Title: Advanced Records Management

Overall

To enable the participants to design, develop and manage an effective and efficient records management system.

Specific

The participants will be able to:

• Develop a records management strategy for the organization
• Draw up and implement a vital records management programme
• Conduct a records inventory or survey
• Draw up, implement and evaluate a records retention and disposal schedule
• Apply computers in managing records.

Contents

• Strategic Planning and Management
• Vital Records Management
• Security of records and information
• Professional Ethics
• Advanced organisational skills
• An Introduction to e-Records Management
• Evaluation of Records Management Systems.

Target Group

Records Management staff in various fields, ideally, they are expected to have undertaken training in Basic Records Management.

Course No:  2015-05-25-3-10-4

Course Title: Effective Report and Minutes Writing Skills - March 2014

Objectives

The objectives of the course are to enable the participants to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings
• Relate better with other colleagues in the organization through effective communication.

Expected Competencies

The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:

• Effective verbal and written communication skills, and
• Effective report and minutes writing skills
• Effective presentation skills

Contents

The contents of the course will cover, inter alia, the following

• Fundamentals of Effective Interpersonal Organizational Communication
• Effective Writing Skills
• Writing Formal Reports
• Audience Definition;
• Collection and Presentation of Data
• Writing an Abstract/Summary
• Data Presentation
• Elements and Types of Formal Reports
• Reports Formats
• Presentation Skills
• Writing Effective Minutes Writing
• Managing Meetings Effectively

Target Group

This course is intended for managers and others who are expected to:

• Write various types of reports and other types of documents
• Act as secretaries to meetings

Course No:  2014-03-03-3-10-8

Course Title: ICT Programme for Executive Assistants

Objectives

The main objective of the programme is to enhance the effectiveness and efficiency in executing administrative and secretarial functions.
The programme will achieve this by providing participants the knowledge, skills and techniques on the computer technology systems with the productive software tools that can help an organization or individual transform ideas into written communication.

At the end of this programme, participants should be able to use the many features of office automation systems to:

•  create, manipulate, edit and print documents in various presentation formats.
•  produce brochures, labels, and manuscripts
•  create and format budget spread sheets
•  create diagrams, illustrations, charts, and graphs
•  Prepare Organizational ChartsExpected Competencies

Contents 

• Microcomputer technolgoy hard ware and software systems;
• Word processing and presentation software tools: Microsoft Word, Power Point,and graphics tools:
• Publishing software tools:
• Spread Sheets and Database Systems.
• E -mail and the Internet ServicesTarget Group

Target Group

Information Services Managers e.g., Librarians, Documentalists, Knowledge Workers in fields like health, industry,education,public services, etc.

Course No:  2014-07-07-3-10-10

Course Title: Information Communication and Records Management

Objectives

Overall

The overall objective of the Course is to enable the participant to generate, process, store, retrieve and disseminate the right information to the right person, at the right place, at the right time, and cost effectively.

Specific

To enable the participant to:

• Appreciate the importance of effective communication in organizations
• Develop an effective and efficient communication system for gathering and disseminating information for the various people inthe organization
• Apply Information Communication Technology in managing organization and knowledge resources
• Protect the organisation’s information and knowledge resources

Contents

• Records Management
• Intrapersonal, Interpersonal and Organisational Communication
• Information and Knowledge Management
• Effective Presentation Skills
• Application of Information and Communication Technology

Target Group

Staff directly involved in the day-to-day management of information services, such as records managers,documentalists, personal assistants, librarians archivists etc

Course No:  2014-08-04-3-10-11

Course Title: Managing Electronic Records

Statement of Need

Developments in Information and Communication Technology have revolutionalised the way people communicate. The cell-phone makes it for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media for communicate. Teleconferencing, telecommuting etc have made meetings easier. However, these developments require that the media being used is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new have not been tested for long enough.

Objectives

Overall objective

• To enable records managers to establish and manage electronic records better

Specific Objective

To enable the participants to:

•  Appreciate the benefits of computerizing the records management system
•  Apply the principles of records management in managing electronic records

Contents

The contents of the course will include, et al, the following

•  Principles of records management
• Introduction to electronic records
• Valuing electronic records
• Legal aspects of electronic records
• Setting retention policies for electronic records
•  Archiving electronic records

Target Group

Records managers, Librarians and Documentalists; the right participant will be expected to have undertaken a basic course on Managing Records.

Course No:  2014-12-01-3-10-14

Course Title: Managing Libraries and Documentation Centres

Overall

The overall objective of the Course is to enable the participants to

Manage the information services of an organization more effectively and efficiently.

Specific

To enable the participants to:

• Develop and design information services capable of serving the information needs of the organization;
• Develop individual subject interest profiles for customizing services to individuals;
• Continuously monitor and evaluate the performance of the information services.

Content

The Course contents will include the following, inter alia,

• The role of libraries and librarians in organisations;
• Introduction to data, information and knowledge management;
• Management for information professionals;
• Effective communication and communication tools;
• Repackaging of information;
• Application of information and communication technologies;
• Organizing information and knowledge;
• Types of libraries.

Target Group

Information Services Managers e.g., Librarians, Documentalists, Knowledge workers in fields like health, industry, education, public services, etc.

Course No:  2015-10-12-3-10-15

Course Title: Preparing Financial Statements using ICT

Objectives

The overall objective of the programme is to enable accountants to perform effectively in their positions. The programme will achieve this bye doing the following:

• Make participant appreciate their role in preparing financial statements
• Expose the participants to the use of basic information and communication technology tools
• Equip the participants with the accounting and technical skills required
• Offer the participants with the accounting and technical skills required
• Offer the participants nearly real life example of producing financial statements
• Equip the participants with presentation skills

Contents

• Financial information systems concepts
• The role of the accountant
• The productivity of the accountant using ICT
• The balance sheet, income statement, statement of equity changes, cash flow
• Information technology concepts, Word processing spreadsheets, presentation skills, use of internet and e-mail.
• Hands-on case study on producing financial statements using the above tools
• Presenting and communicating the financial statement

Target Group

Accountants or Managers who find themselves preparing financial statements and presenting them to users like board members and other stakeholders.

Course No:  2014-11-03-3-10-17

Course Title: Managing Electronic Financial Services

Objectives
Specifically, at the end of this course, participants will be able to:

• Discuss latest issues and trends in e-financial services.
• Understands the kinds of e-financial services.
• Monitor and evaluate the relationship between the services provider and consumer.
• Appreciate the importance of having an e-financial services strategy.
• Discuss platforms for e-financial services and e-products.
• Use ICT as a tool for managing financial services.
• Appreciate the importance of risk management for e-financial services.
• Evaluate different traditional and e-financial services.
• Develop a financial portfolio that creates value for the organization.  
  
  Contents
  The programme coverage will be as follows:
• E-financial services strategy
• Change Management
• e-Financial Instruments
• Evaluating Financial services
• Current Platforms for e-financial services and future trend
• Mobile Money
• Mobile Banking
• Managing Banking Relationships
• Customer Relationships Management Strategies
• Risk management
• Impact of ICT on Finance
• Intermediation Regulatory Frameworks for e- Financial Services and Commerce.

Target Group
The programme is designed for senior finance managers, treasurers, bankers, central banks, stock market, insurance managers and brokers, telecoms middle to senior level managers and middle to senior level managers from both public and private sectors that provide or use financial services.

Course No:  2014-08-25-3-10-1110

Course Title: Managing Electronic Records

Statement of Need
Developments in Information and Communication Technology have revolutionalised the way people communicate. The cell-phone makes it for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media for communication. Teleconferencing, telecommuting etc have made meetings easier. However, these developments require that the media being used is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new have not been tested for long enough.

Objectives

Overall objective

• To enable records managers to establish and manage
          electronic records better.

Specific Objective

To enable the participants to:

• Appreciate the benefits of computerizing the records management system.
• Apply the principles of records management in managing electronic records.

Contents

The contents of the course will include, et al, the following

• Principles of records management
• Introduction to electronic records
• Valuing electronic records
• Legal aspects of electronic records
• Setting retention policies for electronic records
• Archiving electronic records.

Target Group
Records managers, Librarians and Documentalists; the right participant will be
expected to have undertaken a basic course on Managing Records.

Course No:  2014-12-01-3-10-1111

Course Title: Managing Knowledge in Organizations

Overall

The overall objective of the Course is to enable the participants to:

Establish and manage the information and knowledge management services of a modern organization more effectively and efficiently.

Specific

To enable the participants to:

• Develop and design a knowledge-capture, processing, storage, retrieval, dissemination and evaluation system especially for tacit knowledge;
• Develop and design a knowledge management centre that is in line with the strategic management plans of the parent organization;
• Continuously monitor and valuate the performance of the knowledge management system in the organization;
• Mainstream Knowledge in the organization;
• Continuously aware staff at all categories of the importance of knowledge as a tool for planning, problem solving and decision making, control and leading functions in any organization;

Contents

The Course contents will include the following, inter alia,

• The role of knowledge in a telecommuting work environment;
• Knowledge and Information: is there a difference?
• Challenges in Managing Knowledge in Organizations;
• Communication Challenges in a Knowledge-based Organization;
• Communities of Practice in Managing Knowledge in Organizations;
• Harnessing tacit knowledge in an organization;
• Knowledge Processes in an Organization;
• The information professional in a Knowledge-based organization;
• Application of Information and Communication Technologies in a knowledge environment;
• Codification of Knowledge
• Mainstreaming Knowledge in an Organization.

Target Group

Information Services Managers e.g., Librarians, Documentalists, Knowledge Workers, Records Managers etc in fields like health, industry, education, public services, security etc.

Course No:  2015-04-27-3-10-1113

Course Title: Managing Libraries and Documentation Centres

Objectives
Overall
The overall objective of the Course is to enable the participants to:
Manage the information services of an organization more effectively and
efficiently.

Specific
To enable the participants to:

• Develop and design information services capable of serving the information needs of the organization.
• Develop individual subject interest profiles for customizing services to individuals.
• Continuously monitor and evaluate the performance of the information services.

Content
The Course contents will include the following, inter alia,

• The role of libraries and librarians in organisations
• Introduction to Data, Information and Knowledge Management
• Management for Information Professionals
• Effective Communication and Communication Tools
• Repackaging of Information
• Application of Information and Communication Technologies
• Organizing Information and Knowledge
• Types of Libraries.

Target Group
Information Services Managers e.g., Librarians, Documentalists, Knowledge Workers in fields like health, industry, education, public services, etc.

Course No:  2014-10-06-3-10-1115

Course Title: Preparation of Financial Statements Using ICT

Objectives

• The overall objective of the programme is to enable accountants to perform effectively in their positions. The programme will achieve this by doing the following:
• Make participant appreciate their role in preparing financial statements.
• Expose the participants to the use of basic information and communication technology tools.
• Equip the participants with the accounting and technical skills required.
• Offer the participants with the accounting and technical skills required.
• Offer the participants nearly real life example of producing financial statements.
• Equip the participants with presentation skills.

Contents

• Financial information systems concepts.
• The role of the accountant.
• The productivity of the accountant using ICT.
• The balance sheet, income statement, statement of equity changes, cash flow.
• Information technology concepts, Word processing spreadsheets, presentation skills, use of internet and e-mail.
• Hands-on case study on producing financial statements using the above  tools.
• Presenting and communicating the financial statement.

Target Group
Accountants or Managers who find themselves preparing financial statements and presenting them to users like board members and other stakeholders.

Course No:  2014-11-03-3-10-1117

Course Title: Strategic E-Business for Entrepreneurs

Rationale
ICTs especially the iHub space as it has been a conducive and innovative co-working space that drives continuous networking through the events, community meet ups that leads to collaboration and partnerships, sharing skills and knowledge through teamwork among others. It is an exciting time we are living in today. Today, the world of Internet has thrown open unprecedented opportunities for us as a country and region to empower and transform our communities and the world. ICT innovations are the need of the hour.  Electronic business, or e-business, is the application of information and communication technologies (ICT) in support of all the activities of business. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers. Today e-Business is everywhere.

ESAMI has designed this cutting-edge E-Business Management course essentially for organizations and individuals getting their business online or improving an existing presence.

Objectives

• Understand the current status of e-Business Concepts.
• To increase learners participation in e-Business Entrepreneurship
• To encourage, promote e and foster e-Business as a tool for Entrepreneurship.

Contents

• Historical development of Internet and e-Business
• Understanding e-Business
• Introducing E-Commerce
• Drivers for Change
• E-Business Applications, models and technologies
• Introducing e-Business Strategy and Digital Entrepreneurship.    

Target Group

• Individuals who currently own a business, are thinking about starting a business, or are aspiring towards working in an entrepreneurial company
• Local Entrepreneurs who want to better manage and expand their businesses.
• Members of the Community who are interested in starting a newventure.

Course No:  2014-09-29-3-10-1121

Course Title: Systems Procurement

Objectives

• At the end of the program, participants should be able to:
• Demonstrate an understanding of the main functions of computers and communications systems.
• Show how to test the specifications of given computers;
• Demonstrate an understanding of the attributes that appertain to hardware and software and how they can be applied within the contextof business requirements.
• Show an ability to relate the needs of a business system to the alternative hardware and software options available.
• Demonstrate an ability to specify and select appropriate hardware and software for a particular business need.

Contents

• Hardware and software concepts
• Drawing up user requirements
• The roles of different players in hardware and software procurement process
• Software packages vs in-house developed software
• Specifying the necessary hardware and software to go with the business     requirements
• Vendor evaluation process
• The need for hardware and software Policy
• e-Tendering
• Computer Security
• Correctly going through the tendering process resulting in the acquisition of the necessary systems. This may include: selection of facilitating consultants (optional) prequalification
• Preparing request for proposal, advertising, bid preparation and submission, bid acceptance, evaluation, selection of most competitive bid. Using the e-tendering system  and contract management.

Target Group
Procurement specialists and any managers whose organizations are embarking on large system procurement projects.

Course No:  2014-06-02-3-10-1126

Course Title: Using Computer Software to Detect and Control Fraud

Objectives

By the end of the programme, participants should be able to:

• Understand concepts involved in fraud;
• Develop skills to control fraud;
• Use ACL software to conduct analyses
• Use the procedures used with the aid of software to identify fraud;
• Help to draw up fraud prevention programme.

Contents

• Understanding fraud in organizations control
• Fraud Control
• Use of Auditing Software for data analysis
• Using software to detect fraud.

Target Group
Security  managers, fraud investigators and auditors.

Course No:  2014-08-25-3-10-1149

Course Title: Records Management

Overall

To train a cadre of records managers capable of analyzing, developing, designing, establishing and administering records management systems effectively

Specific

To enable the participants to:

• Design, implement and manage a records management system;
• Implement effective and efficient filing classification systems;
• To utilize available space better;
• To design and implement records retention and disposal schedules in line with national laws regarding management of public records.

Contents

The course will cover, inter alia, the following

• Definition of records and records management;
• Types of records;
• Records life cycle;Records inventory and control;
• Filing classification systems;
• Records retention and disposal schedules;
• Management of file movements;
• Basics of information technology;
• Management principles and functions.

Target Group

Records/library staff involved in the day-to-day management of records in organizations such as Government Ministries, Educational Institutions, Hospitality Services, Banks, NGOs etc.

Course No:  2015-03-02-3-10-1150

Course Title: Computer User Support Programme

Objectives

At organization level:
To develop skills for supporting users in computer usage in all departments
To develop capability of first line of support in hardware and software maintenance to save maintenance costs
At participant level:
To develop skills necessary for correctly utilizing hardware and software
To expose participants to a variety of hardware and software from which to later choose areas of speicialization
To develop the communication skills essential for a user support staff.

Contents

• Information communication technology overview: hardware software and their trends
• Operating systems:
  Windows XP compared to UNIX and Linux
• Word-processing: MS Word
• Spreadsheets: Sexed
• Computer Networks: concepts, designs, selection and implementation
• Introduction to Concepts and Using MS Access Database
• Computer Security issues
• An Introduction to MS Access and user support activities

Target Group
Computer support staff including senior data captures, computer operators and those wishing to later take up software support roles in organizations.

Course No:  2014-02-03-3-10-1151

Course Title: Advanced Course on Managing E-Records

Overall

The course is intended to enable the participants to understand the importance of an e-records management system given the developments in the business world today.

Specific

The participants will be able to:

• Understand the Law regarding use of electronic records
• Advise on the best electronic media for storing the organization's data, information and knowledge
• Establish, Implement and manage Electronic Records applying the latest technologies
• Monitor and Evaluate an Electronic Management System.

Contents

The course will include, inter alia, the following:

• Review of the paper-based records management and archives management principles and practices
• Application of ICT records management Innovation
• Standardisation
• Design and Management of Websites
• Software for Managing Electronic Records
• Storage of Electronic Records
• Digital Archiving
• Data Mining
• Interoperability in the Records Management Environment.

Target Group

The right participant on this course is expected to have attended the Course on Managing Electronic Records.

Course No:  2015-07-06-3-10-1165

Course Title: Advanced ICT for Executive Assistants

The overall objective of the programme is to impart advanced knowledge, skills and techniques of information technology tools relevant to the modern automated office practice under the current changing business environment, administrative and secretarial functions.

Contents

• Advanced techniques of managing large documents, tables, Presentation and Graphics.
• Advanced features of managing/manipulating data and charts in spreadsheets.
• Design of Database tables, forms and customized reports/queries.
• Desktop publishing techniques for creating special effects, complex layouts, colour publications and document management.
• Advanced techniques of Email and Internet services.

Target Group

Executive/Management Assistants, Senior Personnel/private secretaries and Administrative Assistants who have already attended the basic computer programme for Executive Assistants or Automated Office Practice programme conducted by ESAMI or related courses.

Course No:  2015-06-01-3-10-1166

Course Title: Advanced Issues in Organizational Communication

Objectives
At the end of the course the participants will be able to:

• Concisely define strategic communication in an organization;
• Understand the importance of effective strategic communication in an organization;
• Integrate meaningfully strategic communication in the organization’s communication media;
• Conduct an in-depth analysis of strategic messages intended for     internal and external audience;
• Write a corporate communication strategy, and
• Prepare a presentation for explaining strategic business goals to a role-play group of business associates.

Contents

The contents of the course will consist of:

• A review of effective organizational communication
• Introduction to strategic communication
• Strategic communications planning
• Internal and external strategic communication
• Managing internal and external strategic communication initiatives
• Crisis strategic communication
• Effective crisis communication using Power Point
• Communicating corporate governance
• Strategic communication in an era of Knowledge-based organizations.

Target Group
The course is intended for senior communications officers in organizations, heads of departments such as human resources managers/officers, secretaries to companies and officers in equivalent positions.

Course No:  2014-05-12-3-10-1167

Course Title: Advanced Records Management

Objectives
Overall
To enable the participants to design, develop and manage an effective and efficient records management system.

Specific
The participants will be able to:

• Develop a records management strategy for the organization
• Draw up and implement a vital records management programme
• Conduct a records inventory or survey
• Draw up, implement and evaluate a records retention and disposal schedule
• Apply computers in managing records.

Contents

• Strategic Planning and Management
• Vital Records Management
• Security of records and information
• Professional Ethics
• Advanced Organisational Skills
• An Introduction to e-Records Management
• Evaluation of Records Management Systems.

Target Group
Records Management staff in various fields, Ideally, they are expected to have undertaken training in Basic Records Management.

Course No:  2014-05-26-3-10-1168

Course Title: Analysis, Design and Implementation of Information systems

Objectives
The Objectives of the workshop are:

• To expose participants to the techniques of systems analysis and design and to assist them in formulating practical strategies for introducing these  techniques in their work situations.
• Participants will be  offered skills as Consultants in Systems Analysis and Design.
• The workshop will also seek to develop the  analytical inter-personal and managerial skills required of an analyst.

Contents

• Information systems, the stages in developing such systems and the roles of management, users and vendors of equipment and services;
• The tools and techniques of various systems analysis and design methodologies including a survey of automated tools including Case Tools;
• The inter-personal and managerial skills required of a systems analyst.
• A practical project.

Target Group
Information Technology and information systems professionals, Accountants, Business Systems Analysts and users from organizations using computer based information systems.

Course No:  2014-04-07-3-10-1169

Course Title: Computer Assisted Strategic Human Resources Planning

Objectives
The main objective of the programme is to improve the HR Management and Personnel Management process in an organization through the utilization of latest information and communications technology systems.

Specific Objectives:
The specific objectives of the programme are to improve the skills in strategic thinking and planning for HR through the utilization of information technology.  At the end of the programme participants are expected to be able to:

• Identify different information and communications technologies applicable to HR Management;
• Design and develop effective HR database systems;
• Store, process and analyse HR data;
• Prepare budgets for HR planning and management activities
• Interpret HR statistics and data results and produce various
  reports;
• Forecast recruitment and staffing needs;
• Compose, send and receive email messages;
• Browse and download information from the Internet relating
  to HR.

Contents

• Information Technology and HR Information Systems concepts
  Fundamentals of Database Management Systems
• Data Modelling and Analysis Techniques
• Design of Database tables, Queries, and Reports
• IT Applications in Budgets preparations and Forecasts
• Computer Networks and Internet Technology and their
• Applications in HR Planning and Management
• Survey of Applications Packages for HR Planning and Personnel
  Management.

Target Group
Middle and senior level human resources officers/managers who are involved in the planning, management, training and development of human resources in the public, parastatal and private sectors.

Course No:  2014-09-08-3-10-1171

Course Title: Content Management

Objectives
To provide practical training of the most common features of the CMS used by staff authoring and/or editing content, including inputting different content types, previewing, checking and changing content before publishing on the internet without having the knowledge of HTML.

Content
By the end of the course participants will understand:

• What a Content Management System (CMS) is:
• The benefits of using a CMS and; - How to use a CMS;
• How to log on to the CMS;
• How to define ‘Content Types’ and how to add content;
• Using Templates to add content to the web site; Entering Data into a Template, Rich
• Text, Mandatory Data, Non Mandatory Data e.g. ‘What’s New, Expiry Dates,
• Incomplete/Complete/Publish;
• Preparing Content for the web site , Previewing,Categorisation,    Adding Images,
• Adding Keywords, Adding Related Content,Adding External Links, Dublin Core, Finish /
• Unlock;
• Adding attachments to content , Linking the files to the system;
• Adding links within the content , External, Internal, Email;
• Understanding Workflow, Selecting an Editor, Attaching comments;
• Editing content on the system , Workflow notification, Search for content, Edit content, Publish Content, Finish/Unlock.

Target Group
Staff who will be in-putting content for pages on the internet and wish to discover how easily they can put in content, make alterations and/or additions before publishing the pages.

Course No:  2014-10-27-3-10-1172

Course Title: Database Systems Design, Implementation and Management

Objectives
At the organisational level, this programme is designed to assist client organisations develop a capability to implement effective corporate computer based database systems and documentation services for modern organisations. This will be achieved by providing participants with:

• knowledge on informaiton technology systems and their applications to information and documentation services;
• skills and techniques for designing database systems using generic and specialised database management software systems.
  
  At the end of this programme, participants are expected to be able to:
• Identify the different information technologies applicable for information and documentation services.
• Design and implement effective information and documentation systems using database management software systems.

Contents

• Information technology & Management Information Systems;
• Database management systems;
• Database Modelling tools and techniques;
• Logical and Physical Design;
• Data description, manipulation and query languages
• Computer networks
• Database Management.

Target Group
Practitioners and Managers, Systems Analysts/Programmes and documentalists currently managing Information systems, libraries and documentation centres or planning to implement data base management systems in their organisations.

Course No:  2014-05-19-3-10-1173

Course Title: Effective Report and Minutes Writing Skills - Sept 2014

Objectives
The objectives of the course are to enable the participants to:

• Appreciate the importance  of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings, and 
• Relate better with other colleagues in the organization through  effective communication.

Expected Competencies

• The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:
• Effective verbal and written communication skills, and
• Effective report and minutes writing skills
• Effective presentation skills

Contents
The contents of the course will cover, inter alia, the following

• Fundamentals of Effective Interpersonal Organizational Communication
• ffective Writing Skills
• Writing Formal Reports
• Audience Definition;
• Collection and Presentation of Data
• Writing an Abstract/Summary
• Data Presentation
• Elements and Types of Formal Reports
• Reports Formats
• Presentation Skills
• Writing Effective Minutes Writing
• Managing Meetings Effectively

Target Group
This course is intended for managers and others who are expected to: 

• Write various types of reports and other types of documents
• Act as secretaries to meetings.

Course No:  2014-09-08-3-10-1174

Course Title: Effective Report and Minutes Writing Skills - Feb 2015

Objectives
The objectives of the course are to enable the participants to:

• Appreciate the importance  of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings, and 
• Relate better with other colleagues in the organization through  effective communication.

Expected Competencies

• The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:
• Effective verbal and written communication skills, and
• Effective report and minutes writing skills
• Effective presentation skills

Contents
The contents of the course will cover, inter alia, the following

• Fundamentals of Effective Interpersonal Organizational Communication
• ffective Writing Skills
• Writing Formal Reports
• Audience Definition;
• Collection and Presentation of Data
• Writing an Abstract/Summary
• Data Presentation
• Elements and Types of Formal Reports
• Reports Formats
• Presentation Skills
• Writing Effective Minutes Writing
• Managing Meetings Effectively

Target Group
This course is intended for managers and others who are expected to: 

• Write various types of reports and other types of documents
• Act as secretaries to meetings.

Course No:  2015-02-02-3-10-1175

Course Title: Information and Communication Technology Investment Analysis - April 2014

Introduction
Organisations that want to compete effectively and achieve their objectives today may not be able to do so without ICT. The computer is now getting to be a central tool for doing virtually anything both at organizational and personal levels. Even in the public sector, this tool is indispensable. Therefore the decision is not whether to make the ICT investment but how to do it. The amount of money required is huge as computerization is pervasive within the organization. Technology is also changing all the time bringing into force the question of obsolescence and hence continuous replacement and training.

This shows you how important investment in ICT is. It must be planned and managed well in order to obtain the desired benefits. The purpose of this programme is to address the challenges facing organizations as they make investment in ICT.

Objectives
Overall, this programme is aimed at enabling organizations make viable ICT investment choices.

Specifically, the programme is meant to equip the participants with the relevant tools for planning, analyzing and selecting ICT investment options. It will also expose the participants new approaches in project financing and risk management.

Contents
To achieve the above stated objectives, the programme will focus, inter alia, on the following areas:

• The economics of ICT investments.
• Managing ICT investment.
• Project planning.
• Analytical framework.
• Risk factors in ICT investment.
• Financing strategies.    

Target Group
CEOs and other senior managers in both the public and private sector.

Course No:  2014-04-07-3-10-1176

Course Title: Information and Communication Technology Programme for Executive Assistants - July 2014

Objectives
The main objective of the programme is to enhance the effectiveness and efficiency in  executing administrative and secretarial functions.  
The programme will achieve this by providing participants the knowledge, skills and techniques on the computer technology systems with the productive software tools that can help an organization or individual transform ideas into written communication.

At the end of this programme, participants should be able to use the many features of office automation systems to:

• Create, manipulate, edit and print documents in various presentation formats.
• Produce brochures, labels, and manuscripts;
• Create and format budget spread sheets;
• Create diagrams, illustrations, charts, and graphs;   
• Prepare Organizational Charts

Contents

• Microcomputer technology hard ware and software systems
• Word processing and presentation software tools: Microsoft Word, Power Point, and graphics tools
• Publishing software tools
• Spread Sheets and Database Systems
• E -mail and the Internet Services

Target Group
Executive/Management Assistants, Senior Personnel/Private Secretaries and Administrative Assistants who have already attended the basic computer Programme for Executive Assistants or Automated Office Practice programme conducted by ESAMI or related courses.

Course No:  2014-07-07-3-10-1177

Course Title: Information, Communication and Records Management

Overall

The overall objective of the Course is to enable the participant to generate, process, store, retrieve and disseminate the right information to the right person, at the right place, at the right time, and cost effectively

Specific

To enable the participant to:

• Appreciate the importance of effective communication in organizations;
• Develop an effective and efficient communication system for gathering and disseminating information for the various people in the organization;
• Apply Communication Technology in managing organization and knowledge resources;
• Protect the organisation's information and knowledge resources.

Content

• Records Management
• Intrapersonal, Interpersonal and Organisational Communication
• Information and Knowledge Management
• Effective Presentation Skills
• Application of Information and Communication Technology

Target Group

Staff directly involved in the day-to-day management of information services, such as records managers, documentalists, personal assistants, librarians archivists etc.

Course No:  2015-09-07-3-10-1178

Course Title: Advanced Issues in Strategic Communication

At the end of the course the participants will be able to:

• Concisely define strategic communication in an organization;
• Understand the importance of effective strategic communication in an organization;
• Integrate meaningfully strategic communication in the organization's communication media;
• Conduct an in-depth analysis of strategic messages intended for internal and external audience;
• Write a corporate communication strategy, and
• Prepare a presentation for explaining strategic business goals to a role-play group of business associates.

Contents

The contents of the course will consist of:

• A review of effective organizational communication
• Introduction to strategic communication
• Strategic communications planning
• Internal and external strategic communication
• Managing internal and external strategic communication initiatives
• Crisis strategic communication
• Effective crisis communication using Power Point
• Communicating corporate governance
• Strategic communication in an era of Knowledge-based organizations.

Target Group

The course is intended for senior communications officers in organizations, heads of departments such as human resources managers/officers, secretaries to companies and officers in equivalent positions

Course No:  2015-06-15-3-10-1269

Course Title: Audit of Computer - Based Systems

To introduce the modern methods and techniques of computer auditing in order to enable the participants to improve the quality of their skills in analysing and auditing computerised financial accounting systems.

Specificaly, the programme is intended to:
• provide participants with the techniques necessary for a systematic and effective review of the controls in computer systems,
• assist participants design and implement their own computerised financial audit systems relevant for their organisations/activities.

Content

This seminar will cover most aspects concerning the Electronic Data Processing (EDP) and the financial environment, as well as modules relating to computer security controls and fraud detection.

Target Group

The seminar is mainly designed for internal auditors and accountants in organisations where the accounting systems have been, or are being computerized, as well as practising accountants and lecturers in auditing in institutions of higher learning who would like to improve and update their skills in computer Auditing. Prior exposure in information technology is essential.

Course No:  2015-08-03-3-10-1270

Course Title: Database Administration using MS Access and SQL Server

The overall objective of the course is teach participants how to use SQL Server product features and tools related to administration a database.

Specifically:

At the end of the programme participants should be able to:

• Plan, install and configure the database software;
• Describe the databases, the physical structure of databases and their related configuration options;
• Create databases and tables;
• Secure SQL server and implement policy-based management backup, recovery and restore databases and individual files;
• Perform database monitoring, maintenance and troubleshooting problems.

Contents

• Introduction to SQL server and its toolset;
• Systems preparation, installation & configuration of SQL server;
• Creating and processing database and tables;
• Fundamentals of SQL, Stored procedures, views and triggers;
• Database administrative tasks and processes;
• Database management: Integrity and security.

Target Group

This course is highly recommended for Database Administrators and individuals who perform database administration and maintenance as their primary area of responsibility or working in environments where databases play a key role in their primary job.

Course No:  2015-05-04-3-10-1271

Course Title: Developing Integrated Records Management Policy - June 2015

Records Management is the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposal of records. It includes processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. The records management policy sets out a framework within which records and archives of the organization can be managed in accordance with statutory requirements and international standards to ensure reliability, authenticity, integrity and usability.

Objectives

The overall objective of the course is to provide participants the knowledge and skills of developing a records management policy.

Specifically: at the end of the course, participants should be able to follow the steps in developing the record management policy and produce a draft policy document.

Contents

• Planning the policy;
• Institutional analysis;
• Understanding the current business
• Understanding the records management practices, resources and attitudes;
• Impacts of records management practices and systems on the human resources;
• Overall policy framework;
• Developing the policy document;
• Legal and regulatory environment;
• Issuing the policy, Implementation, monitoring, review and compliance issues.

Target Group

Records managers, information services managers, registry supervisors, archive staff and librarians.

Course No:  2015-06-29-3-10-1276

Course Title: Ethical Hacking - Nov 2015

Ethical Hacking and Countermeasures course main objective is to educate, introduce and demonstrate hacking tools for penetration testing purposes in an organization. This will be achieved by providing each participant in-depth knowledge and practical experience with the current essential security systems.

Specific Objectives

At the end of the programme participants should be able to perform the many security systems to:

• Understand how perimeter defenses work and then be lead into scanning and attacking their own networks, no real network is harmed;
• learn how intruders escalate privileges and what steps can be taken to secure a system;
• Scan, test, hack and secure their own systems
• Learn about social engineering, DDoS attacks, buffer overflows and virus creation.

Contents

• Introduction to Ethical Hacking Foot printing and Reconnaissance;
• Intrusion detection, policy creation;
• Scanning networks and enumeration;
• System hacking and session hacking;
• Trojans, backdoors, viruses, worms and sniffers;
• Social engineering and denial of service –DOS;
• Hacking webservers, web applications, wireless networks and mobile platforms;
• Evading IDS, firewalls and honeypots.

Target Group

This course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.

Course No:  2015-11-23-3-10-1279

Course Title: Formulating ICT Security Policy - Aug 2015

Although the importance of information security for businesses is increasingly recognized, the complexity of issues involved means that the size and shape of information security policies may vary widely from company to company. This may depend on many factors, including the size of the company, the sensitivity of the business information they own and deal with in their marketplace, and the numbers and types of information and computing systems they use. For a large company, developing a single policy document that speaks to all types of users within the organization and addresses all the information security issues necessary may prove impossible. A more effective concept is to develop a suite of policy documents to cover all information security bases; these can be targeted for specific audiences, making a more efficient process for everyone.

This programme examines the elements that need to be considered when developing and maintaining information security policy and goes on to present a design for a suite of information security policy documents and the accompanying development process.

Objectives

The programme aims at assisting client organizations develop capability to develop effective IT Security policies and information protection programs for preventing, deterring, deflecting, detecting and correcting destruction and disasters in information systems.

Contents

• Overview of advances in ICT,
• Security policy drivers,
• Security policies,
• Policy life cycle,
• Survey of approaches to policy formulation,
• Common policy characteristics and components,
• Policy areas,
• Integrated risk management,
• Developing IT security policy documents,
• Planning and Implementation.

Target Group

Managers who are responsible with planning, managing and/ or working in ICT for development (ICT4D) related business environment in the public and private sector.

Course No:  2015-08-31-3-10-1282

Course Title: ICT for Accountants and Auditors - March 2015

At the end of the programme, participants will be able to determine and prioritise the information systems requirements of organisations and to specify and select systems that will meet user requirements. They will have acquired practical skills in the use of a variety of software packages.

As auditors/accountants, they will have acquired enough knowledge and confidence to enable them to supervise, lead and monitor development and audit of information systems in their organizations.

Contents

The programme emphasizes the practical and managerial aspects of information systems development. It covers the theoretical foundations of Information Systems, stages in developing and implementing information systems.

Participants will be given ample opportunity to develop skills in using the computer systems in developing accounting systems.

Target Group

The programme is designed specifically for Auditors and Accountants whose organizations are currently using or intending to use computer based information systems. No prior exposure to information technology is necessary.

Course No:  2015-03-02-3-10-1288

Course Title: ICT Project Management - Feb 2015

The current developments in ICT including mobile technology is continually affecting many of the processes and operations of business and government, how individuals live, work and interact, and the quality of the natural and built environment. ICT now can support/ drive human and economic development as well as managing the socio-economic developments projects, and hence the management training course of this kind.

Objectives

The main objective is to impart the required knowledge and skills to participants in using ICT software tools in project management. Specifically, participants should:

• Understand how ICT can be USED to manage the knowledge areas of project management and how they can be integrated to deliver quality projects;
• Be able to use the latest project software tools and techniques to produce accurate project schedules, resources, budgets, procurement plans, and reports;
• Deliver projects timely and cost effective;
• Monitor and evaluate projects precisely.

Contents

• ICT for development and e-Business;
• Overview of project Management framework;
• Applications of ICT in management of the basic project knowledge areas:

- Time,

- Cost,

- Human resources,

- Communication,

- Quality, and

- Procurement management.

• Change management.

Target Audience

This program is highly recommended for all new and experienced executives, directors and project managers with functional or project responsibilities in the private and public sector.

Course No:  2015-02-02-3-10-1289

Course Title: Investment Analysis in ICT

Organisations that want to compete effectively and achieve their objectives today may not be able to do so without ICT. The computer is now getting to be a central tool for doing virtually anything both at organizational and personal levels. Even in the public sector, this tool is indispensable. Therefore the decision is not whether to make the ICT investment but how to do it. The amount of money required is huge as computerization is pervasive within the organization. Technology is also changing all the time bringing into force the question of obsolescence and hence continuous replacement and training.

This shows you how important investment in ICT is. It must be planned and managed well in order to obtain the desired benefits. The purpose of this programme is to address the challenges facing organizations as they make investment in ICT.

Objectives

Overall, this programme is aimed at enabling organizations make viable ICT investment choices.

Specifically, the programme is meant to equip the participants with the relevant tools for planning, analyzing and selecting ICT investment options.

It will also expose the participants to new approaches in project financing and risk management.

Contents

To achieve the above stated objectives, the programme will focus, inter alia, on the following areas:

• The economics of ICT investments;
• Managing ICT investment;
• Project planning;
• Analytical framework;
• Risk factors in ICT investment;
• Financing strategies.

Target Group

CEOs and other senior managers in both the public and private sector.

Course No:  2015-04-07-3-10-1293

Course Title: Managerial Aspects for ICT Professionals

The main objective of the course is to develop the participant's prior exposure to the practical issues and theoretic concepts of management, through advanced theoretical study and various case studies.

Course learning outcomes

On successful completion of the course, the participants are expected to be able to:

• Demonstrate clear understanding of the nature of the management issues of interest to Information system professionals.
• Demonstrate an understanding of the techniques for analyzing organizations in a systematic manner.
• Competently discuss current research trends and issues in management issues relevant to information system professionals.
• Apply to a complex problem situation an appropriate selection from the methods utilized by corporate bodies when making planning, financial, marketing, operations and human resource management decisions and to make soundjudgments leading to well-argued conclusions.
• Apply originality and creativity to the analysis and evaluation of alternative ICT strategic plans.

Contents

• Business planning & performance metrics,
• Marketing and marketing Information Systems,
• Accounting Basics,
• Resource Management and budgets,
• IT cost structures and Financial Information Systems,
• Corporate strategy,
• Operations and Development in management thinking,
• Human resource management and Human Resources Information Systems,
• Entrepreneurship & leadership,
• System thinking.

Target Group

ICT professionals, Supervisors/Users with functional or ICT related project responsibilities in the private and public sector.

Course No:  2015-07-20-3-10-1298

Course Title: Managing E-Records in Organizations

Developments in Information and Communication Technology have revolutionalized the way people communicate. The cell-phone makes it possible for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media for communication. Teleconferencing, telecommuting etc have made meetings easier. However, these developments require that the media being used is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new have not been tested for long enough.

Objectives

Overall objective

• To enable records managers to establish and manage electronic records better.

Specific Objectives

• To enable the participants to:
• Appreciate the benefits of computerizing the records management system;
• Apply the principles of records management in managing electronic records.

Contents

The contents of the course will include, et al, the following

• Principles of records management;
• Introduction to electronic records;
• Valuing electronic records;
• Legal aspects of electronic records;
• Setting retention policies for electronic records;
• Archiving electronic records.

Target Group

Records managers, Librarians and Documentalists. The right participant will be expected to have undertaken a basic course on Managing Records.

Course No:  2015-11-09-3-10-1300

Course Title: Relational Database Design

Modern Relational Database Management Systems (RDBMS) have amazing flexibility that cope with today's data and information requirements. Relational databases often drive company-critical and web-enabled applications; therefore, creating a database design that accurately captures user requirements is vital for success. This course provides a foundation for designing, building and working with relational databases, enabling you to effectively develop and use relational databases in your environment.

Objectives

The objective of this practical oriented course is to enable participants to:

• Design, build and use a relational database using proven methods,
• Ensure database designs accurately model business requirements,
• Normalize and denormalize your data to optimize performance,
• Work with integrity constraints.

Contents

• An overview of RDBMS technology and how it works,
• Designing Relational Data-bases,
• Entity-relationship modeling,
• Normalizing data to design tables,
• Working with automated tools,
• Physical database design,
• Querying a Relational Data-base: Fundamentals of SQL,
• Accessing the database with SQL,
• Constructing and using views,
• Enforcing business rules for data integrity.

Target Group

Anyone involved or likely to be involved in designing, building and using relational databases, implementing database applications or managing database development projects.

Course No:  2015-10-05-3-10-1315

Course Title: Effective Report and Minutes Writing - Feb 2015

The objectives of the course are to enable the participants to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings, and
• Relate better with other colleagues in the organization through effective communication.

Expected Competencies

The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:

- Effective verbal and written communication skills, and

- Effective report and minutes writing skills;

- Effective presentation skills.

Contents

The contents of the course will cover, inter alia, the following

• Fundamentals of effective interpersonal organizational communication;
• Effective writing skills;
• Writing formal reports;
• Audience definition;
• Collection and presentation of data;
• Writing an abstract/summary;
• Data presentation;
• Elements and types of formal reports;
• Reports formats;
• Presentation skills;
• Writing effective minutes writing;
• Managing meetings effectively.

Target Group

This course is intended for managers and others who are expected to:

-Write various types of reports and other types of documents;

-Act as secretaries to meetings.

Course No:  2015-02-02-3-10-1331

Course Title: Effective Report and Minutes Writing - April 2015

The objectives of the course are to enable the participants to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings, and
• Relate better with other colleagues in the organization through effective communication.

Expected Competencies

The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:

- Effective verbal and written communication skills, and

- Effective report and minutes writing skills;

- Effective presentation skills.

Contents

The contents of the course will cover, inter alia, the following

• Fundamentals of effective interpersonal organizational communication;
• Effective writing skills;
• Writing formal reports;
• Audience definition;
• Collection and presentation of data;
• Writing an abstract/summary;
• Data presentation;
• Elements and types of formal reports;
• Reports formats;
• Presentation skills;
• Writing effective minutes writing;
• Managing meetings effectively.

Target Group

This course is intended for managers and others who are expected to:

-Write various types of reports and other types of documents;

-Act as secretaries to meetings.

Course No:  2015-04-07-3-10-1332

Course Title: Effective Report and Minutes Writing

The objectives of the course are to enable the participants to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings, and
• Relate better with other colleagues in the organization through effective communication.

Expected Competencies

The highly action-oriented Course on Effective Report Writing is intended to impart the following competences (knowledge and skills) to the participants:

- Effective verbal and written communication skills, and

- Effective report and minutes writing skills;

- Effective presentation skills.

Contents

The contents of the course will cover, inter alia, the following

• Fundamentals of effective interpersonal organizational communication;
• Effective writing skills;
• Writing formal reports;
• Audience definition;
• Collection and presentation of data;
• Writing an abstract/summary;
• Data presentation;
• Elements and types of formal reports;
• Reports formats;
• Presentation skills;
• Writing effective minutes writing;
• Managing meetings effectively.

Target Group

This course is intended for managers and others who are expected to:

-Write various types of reports and other types of documents;

-Act as secretaries to meetings.

Course No:  2015-11-30-3-10-1333

Course Title: Formulating ICT Security Policy - Dec 2016

ICT Security Policy must ensure the organization's information is secured. A more effective concept of coming up with an ICT security policy is to develop a suite of policy documents to cover all information security bases; these can be targeted for specific audiences, making a more efficient process for everyone. This programme examines the elements that need to be considered when developing and maintaining information security policy and goes on to present a design for a suite of in- formation security documents and the accomplished development process. Participants will understand the key global trends in developing ICT security policies and the need for a guideline towards ICT security management.

WHO SHOULD ATTEND?

Individuals who are responsible for planning, managing and auditing ICT resources in an organization.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explore the major issues and challenges surrounding IT security policies
• Develop effective ICT Security policies and information protection programs for preventing, deterring, deflecting, detecting and correcting destruction and disasters in information systems;
• Understand the implementation details for the security policies framework through governance of ICT security policy at all levels of the organization.

TOPICS INCLUDE

• Security policies, Procedures and objectives;
• Policy life cycle;
• Approaches to policy formulation;
• Important factors to consider in formulating ICT Security Policy;
• Risk management;
• Developing ICT security policy documents;
• Implementation and management.

Course No:  2016-12-05-3-10-1380

Course Title: Information Systems Auditing

This programme presents information systems audit and management. Participants

will learn how to audit various ICT based systems. They will be provided with skills

to examine an organization's ICT infrastructure; techniques to gather information

and preserve evidence, audit planning and management techniques; computer aided auditing techniques; risk analysis methodologies; reporting and communication

techniques and ICT governance frameworks.

WHO SHOULD ATTEND?

ICT professionals and Auditors.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Conduct audits of information systems;
• Understand the role of information systems auditor and the audit function
• Plan for information systems audit;
• Understand the purpose of controls in an information system environment;
• Control access to systems, resources and data;
• Carry out a comprehensive risk analysis.

TOPICS INCLUDE

• The information system audit function;
• Information systems controls;
• Performing an information system audit;
• Risk management;
• Governance and ICT governance

Course No:  2016-08-01-3-10-1381

Course Title: Managerial Aspects for ICT Professionals

The 3-week course will develop the participant's prior exposure to the practical issues and theoretical concepts of management. The Programme introduces participants to the management process and develops a critical awareness of current management issues relevant to Information Systems professionals. It examines managerial decision making techniques and provides participants with an insight of planning, finance and human resource decision making techniques and supporting information systems. It builds on this understanding of managerial processes and functions to show how organizations can be analyzed, interpreted and modeled as systems.

WHO SHOULD ATTEND?

ICT Professionals, Supervisors/Users with functional or ICT related project responsibilities in the private and public sectors.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Demonstrate clear understanding of the nature of the management issues of interest to Information System professionals;
• Demonstrate an understanding of the techniques for analyzing organizations in a Systematic manner;
• Gain knowledge on current management issues relevant to information system professionals;
• Analyze organizations in a systematic manner and show how policy issues may be evaluated using organizational model;
• Analyze the requirements for financial, marketing, operations and human resource information systems;
• Analyze the relationship between financial, marketing, operations and human resource management in the overall corporate strategic planning process and their role in the delivery of strategic plan.

TOPICS INCLUDE

• Business Planning & performance metrics;
• Resource management and budgets;
• IT cost structures and financial Information Systems;
• Corporate strategy;
• Operations and development in management thinking;
• Human resource management and HRIS;
• Entrepreneurship & leadership; System thinking

Course No:  2016-07-04-3-10-1382

Course Title: Advanced e - Records

Developments in Information and Communication Technology have revolutionalised the way people communicate. The cell-phone makes it easier for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media to communicate. The transfer of money through the mobile phone has improved the life of the small-scale business. However, these developments require that the media being used for capturing such information/knowledge is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new media have not been tested long enough. This course builds on the earlier course on Managing Electronic Records.

WHO SHOULD ATTEND?

Participants on this course are expected to have attended the course on Managing

Electronic records.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explain the importance of an e-records management system given the developments in the business world today;
• Interpret the Law regarding use of electronic records;
• Identify the best electronic media for storing the organization's data, information and knowledge;
• Establish , implement and manage electronic records applying the latest technologies;
• Monitor and evaluate an electronic management system.

TOPICS INCLUDE

• Review of the paper-based records management and archives management principles and practices;
• Application of ICT records management; software for managing electronic research.
• Records; storage of electronic records; digital archiving;
• Data mining; integrated records management systems

Course No:  2016-07-04-3-10-1383

Course Title: Advanced Records Management

The existence of such artifacts as papyrus, stones, veal etc., on which early human

being recorded what transpired during their time has enabled us have a glimpse of

the time then. Without that we would have no history and therefore no culture. We

would continue to re-invent the wheel, as it were. In modern times when information and knowledge are critical resources in decision making, planning and control, it becomes important to capture the information and knowledge that the modern

manager requires to make decisions. Accurate, timely, precise and relevant information can make a big difference between winning and losing. Organizations must therefore set up systems to enable them get the information they require.

WHO SHOULD ATTEND?

Records Management staff in various fields, ideally, they are expected to have

undertaken training in Basic Records Management.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Design, develop and manage an effective and efficient records management system;
• Develop a records management strategy for the organization;
• Draw up and implement a security and vital records management programme;
• Conduct a records inventory or survey;
• Draw up, implement and evaluate a records retention and disposal schedule;
• Apply computer skills in managing records; Vital Records Management;
• Gain knowledge on security of records and information; Professional ethics;
• Appreciate e-Records Management; and Evaluation of Records Management Systems.

TOPICS INCLUDE

• Vital Records records and information; Professional ethics;
• An introduction to e-Records Management;
• Evaluation of records management systems;
• Organization-wide integrated records management system inter alia.

Course No:  2016-05-23-3-10-1384

Course Title: Database Administration using SQL Server - May 2016

The overall objective of the course is to facilitate participants on how to use SQL

Server product features and tools related to administration of a database. This course

covers database design and the use of database management systems for applications.

Participants will learn technical skills required to write basic Transact-SQL queries for Microsoft SQL Server. This course is the foundation for all SQL Server-related

disciplines: Database Administration, Database Development and Business Intelligence.

WHO SHOULD ATTEND?

Database Administrators and individuals who perform database administration

and maintenance as their primary area of responsibility or working in environments

where databases play a key role in their primary job.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Plan, Install and Configure the Database Software;
• Describe the databases, the physical structure of databases and their related configuration options;
• Create and process databases and tables;
• Secure SQL Server and implement policy-based management backup, recovery and restore databases and individual files:
• Perform database monitoring, maintenance and trouble shooting problems.

TOPICS INCLUDE

• Relational databases;
• Introduction to SQL Server and its tool set;
• Systems preparation, installation & configuration of SQL server;
• Creating and processing database and tables;
• Fundamentals of SQL Server, stored procedures, views and triggers;
• Database administrative tasks and processes;
• Database management: integrity and security.

Course No:  2016-05-02-3-10-1385

Course Title: Managing Knowledge in Organizations

Knowledge has become an important factor in production. Many countries that have

embraced the concept have seen differences in their development efforts. They have

become more competitive. The developments above make it imperative for developing countries to creatively seek, install, maintain and sustain better systems for managing their economies. This should put them in a more competitive position, too. They should aim at bringing out the best of a person to maximize on individual and

organizational performance. Today, in the more developed countries knowledge

has become the oil that lubricates the engine of growth to run smoothly. Knowledge

is embodied in human beings. The issue is how to transfer that knowledge from the

individual so that it becomes an organizational resource.

WHO SHOULD ATTEND?

Information services managers e.g., Librarians, Documentalists, Knowledge workers, Records managers, etc, in fields like health, industry, education, public services,

security, etc.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Develop and design a knowledge-capture, processing, storage, retrieval, dissemination and evaluation system especially for tacit knowledge;
• Develop and design a knowledge management centre that is in line with the strategic management plans of the parent organization;
• Monitor and evaluate the performance of the knowledge management system in the organization;
• Mainstream knowledge in the organization;
• Create awareness to staff at all categories of the importance of knowledge as a tool for planning, problem solving and decision making, control and leading functions in any organization;

TOPICS INCLUDE

• An overview of knowledge and knowledge management;
• The surge to KM; mainstreaming knowledge in an organization;
• Explicit and tacit knowledge; requirements for sharing knowledge effectively;
• Benefits of knowledge sharing;
• The role of leadership in effective
• knowledge management;
• Mainstreaming knowledge in organizations;
• Knowledge-driven organizations; KM tools inter alia.

Course No:  2016-04-25-3-10-1386

Course Title: Developing Integrated Electronic Records Management Policy - April 2016

This Programme is designed to improve development of records management policy in the organizations and government bodies enabling setting out a framework within which records and archives of the organization can be managed in accordance with statutory requirements and international standards to ensure reliability, authenticity, integrity and usability.

Participants in this course will be trained in the necessary theoretical knowledge as well as procedural and strategic skills to develop, write and implement an effective records management policy within their organization/ government body. They will examine the methodological steps involved in policy development and implementation including planning and establishing the needs; conducting contextual analysis; review current practices; examine relevant standards and best practices; conduct gap analysis and establish the required key elements that the policy will be required to cover. They will further their knowledge of drafting and implementing it.

WHO SHOULD ATTEND?

Records managers, information services managers, registry supervisors, archive

staff and librarians.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Examine the methodological steps in developing effective records management policy;
• Improve skills of stating the goals and outcomes of the policy;
• Analyze the information that will influence the policy to be developed;
• Establish required elements that the policy must cover to enable creation, maintenance, disposal and preservation of authentic, reliable, accurate and usable records;

TOPICS INCLUDE

• Distinguishing features of policies, standards and procedures;
• Steps in policy development process;
• Elements of an effective records management policy;
• Drafting a policy for implementation, monitoring, and review;
• Legal and regulatory environment and compliance issues

Course No:  2016-04-04-3-10-1387

Course Title: Report and Minutes Writing Skills

Effective Communication is a key element in good governance. Governments, parastatals and private industry are expected to demonstrate good governance to their various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving

and decision making. A report becomes one of the most important tools for effective

and good governance. ESAMI has designed this action-oriented course specifically

to enable respective officers to prepare effective reports and minutes of meetings,

besides other written communication tools.

WHO SHOULD ATTEND?

Managers and others who are expected to write various reports or act as secretaries

in meetings.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Relate better with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization.

TOPICS INCLUDE

• Fundamentals of effective interpersonal organizational communication;
• Fundamentals of information and knowledge management;
• Effective writing skills; Writing formal reports;
• Writing other organizational communication tools; Audience definition;
• Writing an abstract/summary; reports formats; Oral presentation skills;
• Writing effective minutes and managing meetings effectively inter alia

Course No:  2016-04-04-3-10-1388

Course Title: ICT Investment Analysis -April 2016

This course is about making ICT investment decisions in the organization.

It looks at the importance of investments in ICT and provides an opportunity to develop capacity in the planning and implementation of ICT projects. It presents the tools that assist in providing information for ICT investment decisions. It also looks at ICT project finance and ICT project risk analysis and management.

WHO SHOULD ATTEND?

Senior managers in ICT, Finance managers, Procurement and Human Resource managers.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Acquire knowledge and skills required to make investment decisions;
• Plan, analyse and select ICT related projects;
• Apply ICT skill requirements in ICT project financing and risk management.

TOPICS INCLUDE

• The economics of ICT investments;
• ICT project planning and implementation;
• ICT project financing;
• ICT risk management.

Course No:  2016-04-04-3-10-1389

Course Title: E - Governance and Emerging Technologies

This programme provides knowledge and understanding of existing and emerging electronic services. It begins by looking at the concepts of e-government and egovernance, the applications of ICT including mobile technologies within the public

sector as well as the impact upon both governments and constituents. It then introduces the connection of e-governance to transparency and accountability. Participants will explore key policies and management issues in support of transparency, evaluate e-governance practices with respect to rapid changing role of information and information technology in the current e-society.

WHO SHOULD ATTEND?

The target group from the public service will include decision and policy-makers,

and managers/ or administrators.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Understand the distinguishing features of e-government, e-governance and e-democracy;
• Apply the models of best practices in e-service delivery;
• Explore the e-governance laws and policies;
• Examine different kinds of e-services delivered by governments;
• Enhance the transparency and accountability of governments.

TOPICS INCLUDE

• E-governance, e-government, e-democracy initiatives and e-government functions;
• Phases of e-government and stages of e-government development;
• Policy and management issues specific to e-governance;
• Governance and managerial operations performed through the use of ICT;
• Applications of ICT used in public administration and governance.

Course No:  2016-03-07-3-10-1390

Course Title: ICT Workshop: Challenges of ICT Based Service Delivery in the Public Sector

This programme provides the major organizational challenges faced by initiatives to

implement e-government. Participants will learn the guiding principles and problems of restructuring administrative functions and processes. Requirements of and barriers to coordination and cooperation within public administration are discussed with a view to specific national strategies. The challenge on the need to organize monitoring of performance in terms of e-government is examined.

WHO SHOULD ATTEND?

Senior officers and middle managers in the public service.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Learn about the guiding principles and problems to implement e-government;
• Understand the requirements of and barriers to coordination within the public administration;
• Examine the need to organize monitoring performance in terms of e-government.

TOPICS INCLUDE

• ICT Infrastructures for development;
• E-government;
• E-governance concepts;
• Phases of e-government;
• A survey of successes/ Failures of e-government projects;
• Challenges and barriers.

Course No:  2016-11-28-3-10-1391

Course Title: Organizational Communication

Communication is the lifeblood of any organization. It cements the various depart-

ments, sections, units etc. in an organization. It facilitates synergy in any organiza-

tion. During the course the participants will make an assessment of their organiza-

tion's communication strategy with a view to developing deliverable solutions to

the identified problem.

WHO SHOULD ATTEND?

Information Services Managers.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Draw up communication systems that promote the understanding between management and staff in the organization, and between the organization and the outside world;
• Design/redesign and implement an organization's communication's policy and strategy;
• Analyze various types of communication tools in the organizations and advise on improvement(s);
• Creatively design messages which will leave an indelible mark on the audience;
• Designing a communication strategy Key elements of a communication policy.

TOPICS INCLUDE

• Defining organizational communication;
• The role of communication in management; Persuasion skills;
• Influencing skills; nurturing communication in organizations;
• Memory and communication; Types of communication in organization;
• Communication and change; Listening skills; Making communication in organizations work;
• Communication in a knowledge-based organization;
• Tools for effective communication;
• Effective presentation skills inter alia;
• Designing a communication strategy;
• Key elements of a communication policy

Course No:  2016-03-07-3-10-1392

Course Title: Advanced ICT for Executive Assistants

To confidently exploit the ICT potentials in-order to improve the delivery of services, there is need for a strategy to broaden the diffusion of ICT literacy across the board in an organization to include all administrative and secretarial functions. It is on this understanding that this course has been strategically designed to look at ICT as it fit into the overall picture of its execution of e-business. The programme aims at enhancing the organizational effectiveness and efficiency in the delivery of services through the utilization of latest ICT systems. Through lab practicals, participants will be exposed to some of the advanced office software tools relevant for the overall execution of administrative and secretarial functions.

WHO SHOULD ATTEND?

Executive assistants, Personal secretaries and administrative/ Secretarial staff.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Generate and update table of contents and insert table of figures;
• Prepare standard letters, create and edit data source, and manage diverse mailing lists using mail merge;
• Review document, track changes, add/ delete comments and accept/ reject changes;
• Create, set up, and print presentations with professional Animation schemes incorporating pictures, shapes, charts and graphics;
• Design and print quality publications with special effects, complex layouts and color schemes;
• Create spreadsheets and database tables;
• Manage emails with large attachments and various formats online.

TOPICS INCLUDE

• The Electronic office practice and communication technology systems;
• Advanced features of MS Word, MS PowerPoint;
• Publication design;
• The internet technology;
• MS Excel;
• Database concepts.

Course No:  2016-02-01-3-10-1393

Course Title: Report and Minutes Writing Skills

Effective Communication is a key element in good governance. Governments, parastatals and private industry are expected to demonstrate good governance to their

various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving

and decision making. A report becomes one of the most important tools for effective

and good governance. ESAMI has designed this action-oriented course specifically

to enable respective officers to prepare effective reports and minutes of meetings,

besides other written communication tools.

WHO SHOULD ATTEND?

Managers and other officers who are expected to write various reports or act as

secretaries in meetings.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Relate better with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization.

TOPICS INCLUDE

Fundamentals of effective interpersonal organizational communication; Fundamentals of information and knowledge management; Effective writing skills; Writing

formal reports; Writing other organizational communication tools; Audience definition; Writing an abstract/summary; Reports Formats; Oral presentation skills; Writing effective minutes; Managing meetings effectively inter alia.

Course No:  2016-02-01-3-10-1394

Course Title: Effective Report and Minutes Writing Skills - Nov 2016

Effective communication is a key element in good governance. Governments, para-

statals and private industry are expected to demonstrate good governance to their

various stakeholders. Effective communication increases productivity; enhances

employee and other stakeholder interpersonal relationships; improves problem

solving and decision making. A report becomes one of the most important tools

for effective and good governance. ESAMI has designed this action-oriented course

specifically to enable respective officers prepare effective reports and minutes of

meetings, besides other written communication tools.

WHO SHOULD ATTEND?

Managers and other officers who are expected to write various reports or act as

secretaries in meetings.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Relate better with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization.

TOPICS INCLUDE

• Fundamentals of effective interpersonal organizational communication;
• Fundamentals of information and knowledge management;
• Effective writing skills; Writing formal reports;
• Writing other organizational communication tools;
• Audience definition;
• Writing an abstract/summary;
• Reports formats;
• Oral presentation skills; ?
• Writing effective minute writing and managing meetings effectively inter alia.

Course No:  2016-11-28-3-10-1395

Course Title: Managing e - Records in Organizations

Developments in Information and Communication Technology have revolutionized the way people communicate. Individuals and organizations do not have to depend on paper-based media for communication. Teleconferencing, telecommuting etc have made meetings easier. However, these developments require that the media being used is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new devices have not been tested for long enough.

WHO SHOULD ATTEND?

Records managers, Librarians and Documentalists; the right participant will be expected to have undertaken a basic course on Managing Records.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Establish and manage electronic records better;
• Appreciate the benefits of computerizing the records management system;
• Apply the principles of records management in managing electronic records;
• Explain the various formats for storage of e-information;

TOPICS INCLUDE

• Principles of records management;
• Introduction to electronic records;
• Valuing electronic records;
• Legal aspects of electronic records;
• Setting retention policies for electronic records;
• Archiving electronic records

Course No:  2016-11-07-3-10-1396

Course Title: Managing Libraries and Documentation Centres

Libraries have played a big role since the human being begun to seek to understand

what lies beyond what is known. Scholars, decision makers, planners and even the

general knowledge seekers have for ages depended and continue to depend on

them. Information was kept on formats like animal skins; walls; papyrus. These formats have turned out to be useful sources of very rare information/knowledge. It is

important to ensure that the people who are in charge of such information sources

are well trained in developing, designing, evaluating systems that are used for creation, storage, retrieval and dissemination of information to the clients.

WHO SHOULD ATTEND?

Information Services managers e.g., Librarians, Documentalists, Knowledge workers in fields like health, industry, education, public services, etc.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Manage the information services of an organization more effectively and efficiently;
• Develop and design information services capable of serving the information needs of the organization;
• Develop individual subject interest profiles for customizing services to individuals;
• Monitor and evaluate the performance of the information services.

TOPICS INCLUDE

• Types of libraries and their respective roles in society;
• Role of Librarians and Documentalists in organizations;
• Information and knowledge management; repackaging of information;
• Selection, classification and indexing of materials for the users of the library;
• Library materials storage;
• Selective dissemination of information;
• User subject profiles;
• Information search strategy inter alia

Course No:  2016-10-10-3-10-1397

Course Title: Electronic Document and Records Management for Executive Assistants - Oct 2016

Through lab practicals, this management training course will expose participants

on how to use the electronic Document and Records Management System (eDRMS)

software to facilitate the management of electronic records within the organization,

along with hard copy records. They will have an understanding of concepts relating

to the accessibility of information, its retrieval, dissemination, storage and archiving

requirements within the electronic context. The course will show them how to deal

with information in electronically and get rid of hard copies which take a lot of space.

WHO SHOULD ATTEND?

Executive assistants, Personal secretaries, Administrative staff who are interested

in learning about tomorrow's technologies for paperless working environment and

minimizing the volume of paper.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Control document versions and reduce risk of not being able to retrieve information when required;
• Secure and systematically manage unstructured or semi-structured data;
• Reduce redundancy and duplication of information, thereby preventing document loss;
• Reduce the volume of paper work and the response time for information needs;
• Improve security, thereby reducing the risk of unauthorized access

TOPICS INCLUDE

• Records management practice awareness;
• Concepts and definitions of electronic records management;
• Managing electronic documents and records using eDRMS software; Back up and security issues

Course No:  2016-10-03-3-10-1398

Course Title: ICT Project Management - Sept 2016

One of the key strategies towards successful exploitation of project management

principles and techniques is education and training and hence the management

training and of this kind. This management training programme provides

participants with opportunity to develop knowledge and skills needed to apply established project management principles and techniques.

WHO SHOULD ATTEND?

This program is highly recommended for all new and experienced executives, directors and project managers with functional or project responsibilities in the private and public sectors.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Demonstrate a comprehensive understanding of key concepts in project management;
• Identify, analyse, reflect on and synthesize the key elements of the ICT project management framework;
• Analyse the role of ICT project management within a workplace;
• Research and evaluate how ICT Professional applies ICT project management principles and techniques, project management skills, methods and software tools in the ICT industry;
• Apply appropriate communication practices within a project management context.

TOPICS INCLUDE

• Fundamentals of Project Management;
• Project Management knowledge areas and processes;
• Project planning, budgeting and cost estimation;
• Scheduling and resource allocation;
• Project risk management, communication and quality management; Execution, monitoring and control

Course No:  2016-09-05-3-10-1399

Course Title: Information, Communication and Records Management - September 2016

Communication is essential for the survival of the human race. Individuals need it to

establish, maintain and sustain interpersonal relationships. In organizational terms

effective communication is the driving force that enables each individual to bond

with the rest of workers in pursuance of organizational objectives and goals. It helps

to create that sense of ownership. It facilitates the reinforcement of organizational

core values. But whether it is at individual or organizational level communication

has to be effective. The various components must work in synergy.

WHO SHOULD ATTEND?

Staff directly involved in the day-to-day management of information services, such

as records managers, documentalists, personal assistants, librarians archivists etc.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Generate, process, store, retrieve and disseminate the right information to the right person, at the right place, at the right time, and cost effectively;
• Appreciate the importance of effective communication in organizations;
• Develop an effective and efficient communication system for gathering and disseminating information for the various people in the organization;
• Apply Information Communication Technology in managing organization and knowledge resources;
• Apply communication principles to protect the organization's information and knowledge resources.

TOPICS INCLUDE

• Information, knowledge and records management;
• Intrapersonal, interpersonal and organizational communication;
• Effective presentation skills;
• Application of Information and Communication Technology.

Course No:  2016-09-05-3-10-1400

Course Title: ICT Policy Formulation and Strategy

ICT Security Policy must ensure the organization's information is secured. A more

effective concept of coming up with an ICT security policy is to develop a suite of

policy documents to cover all information security bases; these can be targeted for

specific audiences, making a more efficient process for everyone. This programme

examines the elements that need to be considered when developing and maintaining information security policy and goes on to present a design for a suite of information security documents and the accomplished development process. Participants will understand the key global trends in developing ICT security policies and the need for a guideline towards ICT security management.

WHO SHOULD ATTEND?

Individuals who are responsible for planning, managing and auditing ICT resources in an organization.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explore the major issues and challenges surrounding IT security policies;
• Develop effective ICT security policies and information protection programs for preventing, deterring, deflecting, detecting and correcting destruction and disasters in information systems;
• Explain the implementation details for the security policies framework through governance of ICT security policy at all levels of the organization.

TOPICS INCLUDE

• Security policies, procedures and objectives;
• Policy life cycle;
• Approaches to policy formulation;
• Important factors to consider in formulating ICT security policy;
• Risk management;
• Developing ICT security policy documents;
• Implementation and management.

Course No:  2016-08-22-3-10-1401

Course Title: Advanced E-Records

Developments in Information and Communication Technology have revolutionised the way people communicate. The cell-phone makes it easier for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media to communicate. The transfer of money through the mobile phone has improved the life of the small-scale business. However, these developments require that the media being used for capturing such information/knowledge is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new media have not been tested long enough. This course builds on the earlier course on Managing Electronic Records.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explain the importance of an e-records management system given the developments in the business world today;
• Interpret the Law regarding use of electronic records;
• Identify the best electronic media for storing the organization's data, information and knowledge;
• Establish, implement and manage electronic records applying the latest technologies;
• Monitor and evaluate an electronic management system.

WHO SHOULD ATTEND?

Participants on this course are expected to have attended the course on Managing Electronic Records.

TOPICS INCLUDE

• Review of the paper-based records management and archives management principles and practices;
• Application of ICT records management; software for managing electronic research;
• Records; storage of electronic records; digital archiving;
• Data mining; integrated records management systems.

Course No:  2017-07-03-3-10-1662

Course Title: Database Administration using SQL Server - May 2017

The overall objective of the course is to facilitate participants on how to use SQL

Server product features and tools related to administration of a database. This course covers database design and the use of database management systems for applications. Participants will learn technical skills required to write basic Transact-SQL queries for Microsoft SQL Server. This course is the foundation for all SQL Server-related disciplines: Database Administration, Database Development and Business Intelligence.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Plan, Install and configure the Database Software;
• Describe the databases, the physical structure of databases and their related configuration options;
• Create and process databases and tables;
• Secure SQL Server and implement policy-based management backup, recovery and restore databases and individual files:
• Perform database monitoring, maintenance and trouble shooting problems.

WHO SHOULD ATTEND?

Database Administrators and individuals who perform database administration and maintenance as their primary area of responsibility or working in environments where databases play a key role in their primary job.

TOPICS INCLUDE

• Relational databases;
• Introduction to SQL Server and its tool set;
• Systems preparation, installation & configuration of SQL server;
• Creating and processing database and tables;
• Fundamentals of SQL Server, stored procedures, views and triggers;
• Database administrative tasks and processes;
• Database management: integrity and security.

Course No:  2017-05-01-3-10-1663

Course Title: Developing Integrated Electronic Records Management Policy

This Programme is designed to improve development of records management policy in the organizations and government bodies enabling setting out a framework within which records and archives of the organization can be managed in accordance with statutory requirements and international standards to ensure reliability, authenticity, integrity and usability. Participants in this course will be trained in the necessary theoretical knowledge as well as procedural and strategic skills to develop, write and implement an effective records management policy within their organization/ government body. They will examine the methodological steps involved in policy development and implementation including planning and establishing the needs; conducting contextual analysis; review current practices; examine relevant standards and best practices; conduct gap analysis and establish the required key elements that the policy will be required to cover. They will further their knowledge of drafting and implementing it.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Examine the methodological steps in developing effective records management policy;
• Improve Apply skills of stating the goals and outcomes of the policy;
• Analyze the information that will influence the policy to be developed;
• Establish required elements that the policy must cover to enable creation, maintenance, disposal and preservation of authentic, reliable, accurate and usable records;
• Gain knowledge

WHO SHOULD ATTEND?

Records managers, information services managers, registry supervisors, archive staff and librarians.TOPICS INCLUDE

• Distinguishing features of policies, standards and procedures;
• Steps in policy development process;
• Elements of an effective records management policy;
• Drafting a policy for implementation, monitoring, and review;
• Legal and regulatory environment and compliance issues.

Course No:  2017-04-03-3-10-1664

Course Title: E-Governance and Emerging Technologies

This programme provides knowledge and understanding of existing and emerging electronic services. It begins by looking at the concepts of e-government and e-governance, the applications of ICT including mobile technologies within the public

sector as well as the impact upon both governments and constituents. It then introduces the connection of e-governance to transparency and accountability. Participants will explore key policies and management issues in support of transparency, evaluate e-governance practices with respect to rapid changing role of information and information technology in the current e-society.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Understand the distinguishing features of e-government, e-governance and e-democracy;
• Apply the models of best practices in e-service delivery;
• Explore the e-governance laws and policies;
• Examine different kinds of e-services delivered by governments;
• Enhance explain the transparency and accountability of governments.

WHO SHOULD ATTEND?

The target group from the public service will include decision and policy-makers,

and managers/ or administrators.

TOPICS INCLUDE

• E-governance, e-government, e-democracy initiatives and e-government functions;
• Phases of e-government and stages of e-government development;
• Policy and management issues specific to e-governance;
• Governance and managerial operations performed through the use of ICT;
• Applications of ICT used in public administration and governance.

Course No:  2017-03-06-3-10-1665

Course Title: Effective Report and Minutes Writing Skills - Jan 2017

Effective Communication is a key element in good governance. Governments, parastatals and private industry are expected to demonstrate good governance to their various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving and decision making. A report becomes one of the most important tools for effective and good governance. ESAMI has designed this action-oriented course specifically to enable respective officers to prepare effective reports and minutes of meetings, besides other written communication tools.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Apply writing skills principles to relate better with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization.

WHO SHOULD ATTEND?

Managers and other officers who are expected to write various reports or act as

secretaries in meetings.

topics include

• Fundamentals of effective interpersonal organizational communication;
• Fundamentals of information and knowledge management;
• Effective writing skills;
• Writing formal reports;
• Writing other organizational communication tools;
• Audience definition;
• Writing an abstract/summary;
• Reports Formats;
• Oral presentation skills;
• Writing effective minutes;
• Managing meetings effectively inter alia

Course No:  2017-01-16-3-10-1666

Course Title: Effective Report and Minutes Writing - Dec 2017

Effective communication is a key element in good governance. Governments, parastatals and private industry are expected to demonstrate good governance to their various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving and decision making. A report becomes one of the most important tools for effective and good governance. ESAMI has designed this action-oriented course specifically to enable respective officers prepare effective reports and minutes of meetings, besides other written communication tools.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Appreciate the importance of effective communication in organizations;
• Write effective reports and minutes that are a true representation of deliberations of meetings;
• Apply report writing skills to enhance relationships e better with other colleagues in the organization and the customers through effective communication;
• Improve upon and sustain a positive image of the organization.

WHO SHOULD ATTEND?

Managers and other officers who are expected to write various reports or act as secretaries in meetings.

TOPICS INCLUDE

• Fundamentals of effective interpersonal organizational communication;
• Fundamentals of information and knowledge management;
• Effective writing skills; Writing formal reports;
• Writing other organizational communication tools;
• Audience definition;
• Writing an abstract/summary;
• Reports formats;
• Oral presentation skills;
• Writing effective minute writing and managing meetings effectively inter alia.

Course No:  2017-12-04-3-10-1667

Course Title: Electronic Document and Records Management for Executive Assistants - Oct 2017

Through lab practical's, this management training course will expose participants on how to use the electronic Document and Records Management System (eDRMS) software to facilitate the management of electronic records within the organization, along with hard copy records. They will have an understanding of concepts relating to the accessibility of information, its retrieval, dissemination, storage and archiving requirements within the electronic context. The course will show them how to deal with information in electronically and get rid of hard copies which take a lot of space.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Control document versions and reduce risk of not being able to retrieve information when required;
• Secure and systematically manage unstructured or semi-structured data;
• Reduce redundancy and duplication of information, thereby preventing document loss;
• Reduce the volume of paper work and the response time for information needs;
• Improve security, thereby reducing the risk of unauthorized access.

WHO SHOULD ATTEND?

Executive assistants, Personal secretaries, Administrative staff who are interested in learning about tomorrow's technologies for paperless working environment and minimizing the volume of paper.

TOPICS INCLUDE

• Records management practice awareness;
• Concepts and definitions of electronic records management;
• Managing electronic documents and records using eDRMS software;
• Back up and security issues.

Course No:  2017-10-02-3-10-1668

Course Title: Formulating ICT Security Policy - Nov 2017

ICT Security Policy must ensure the organization's information is secured. A more effective concept of coming up with an ICT security policy is to develop a suite of policy documents to cover all information security bases; these can be targeted for specific audiences, making a more efficient process for everyone. This programme examines the elements that need to be considered when developing and maintaining information security policy and goes on to present a design for a suite of in- formation security documents and the accomplished development process. Participants will understand the key global trends in developing ICT security policies and the need for a guideline towards ICT security management.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explore the major issues and challenges surrounding IT security policies
• Develop effective ICT Security policies and information protection programs for preventing, deterring, deflecting, detecting and correcting destruction and disasters in information systems;
• Explain the implementation details for the security policies framework through governance of ICT security policy at all levels of the organization.

WHO SHOULD ATTEND?

Individuals who are responsible for planning, managing and auditing ICT resources in an organization.TOPICS INCLUDE

• Security policies, Procedures and objectives;
• Policy life cycle;
• Approaches to policy formulation;
• Important factors to consider in formulating ICT Security Policy;
• Risk management;
• Developing ICT security policy documents;
• Implementation and management.

Course No:  2017-11-06-3-10-1669

Course Title: ICT Investment Analysis - April 2017

This course is about making ICT investment decisions in the organization. It looks at the importance of investments in ICT and provides an opportunity to develop capacity in the planning and implementation of ICT projects. It presents the tools that assist in providing information for ICT investment decisions. It also looks at ICT project finance and ICT project risk analysis and management.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Acquire knowledge and skills required to make ICT investment decisions;
• Plan, analyse and select ICT related projects;
• Apply ICT skill requirements in ICT project financing and risk management.

WHO SHOULD ATTEND?

Senior managers in ICT, Finance Managers, Procurement and Human Resource Managers.TOPICS INCLUDE

• The economics of ICT investments;
• ICT project planning and implementation;
• ICT project financing;
• ICT risk management.

Course No:  2017-04-17-3-10-1670

Course Title: ICT Workshop: Challenges of ICT Based Service Delivery in the Public Service - Nov 2017

This programme provides the major organizational challenges faced by initiatives to implement e-government. Participants will learn the guiding principles and problems of restructuring administrative functions and processes. Requirements of and barriers to coordination and cooperation within public administration are discussed with a view to specific national strategies. The challenge on the need to organize monitoring of performance in terms of e-government is examined.

HOW PARTICIPANTS WILL BENEFIT

• Describe the guiding principles and problems to implement e-government;
• Explain the requirements of and barriers to coordination within the public administration;
• Examine the need to organize monitoring performance in terms ofe-government.

WHO SHOULD ATTEND?

Senior officers and middle managers in the Public Service.TOPICS INCLUDE

• ICT Infrastructures for development;
• E-government;
• E-governance concepts;
• Phases of e-government;
• A survey of successes/ Failures of e-government projects;
• Challenges and barriers.

Course No:  2017-11-27-3-10-1671

Course Title: Information System Auditing

This programme presents information systems audit and management. Participants will learn how to audit various ICT based systems. They will be provided with skills to examine an organization's ICT infrastructure; techniques to gather information and preserve evidence, audit planning and management techniques; computer aided auditing techniques; risk analysis methodologies; reporting and communication techniques and ICT governance frameworks.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Conduct audits of information systems;
• Understand the role of information systems auditor and the audit function
• Plan for information systems audit;
• Understand the purpose of controls in an information system environment;
• Apply IT techniques to control access to systems, resources and data;
• Carry out a comprehensive risk analysis.

WHO SHOULD ATTEND?

ICT professionals and Auditors.TOPICS INCLUDE

• The information system audit function;
• Information systems controls;
• Performing an information system audit;
• Risk management;
• Governance and ICT governance.

Course No:  2017-08-07-3-10-1672

Course Title: Information / Communication Management - July 2017

Communication is essential for the survival of the human race. Individuals need it to establish, maintain and sustain interpersonal relationships. In organizational terms effective communication is the driving force that enables each individual to bond with the rest of workers in pursuance of organizational objectives and goals. It helps to create that sense of ownership. It facilitates the reinforcement of organizational core values. But whether it is at individual or organizational level communication has to be effective. The various components must work in synergy.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Generate, process, store, retrieve and disseminate the right information to the right person, at the right place, at the right time, and cost effectively;
• Appreciate the importance of effective communication in organizations;
• Develop an effective and efficient communication system for gathering and disseminating information for the various people in the organization;
• Apply Information Communication Technology in managing organization and knowledge resources;
• Apply communication principles to protect the organization's information and knowledge resources.

WHO SHOULD ATTEND?

Staff directly involved in the day-to-day management of information services, such

as records managers, documentarists, personal assistants, librarians archivists etc.

TOPICS INCLUDE

• Information, knowledge and records management;
• Intrapersonal, interpersonal and organizational communication;
• Effective presentation skills;
• Application of Information and Communication Technology.

Course No:  2017-07-24-3-10-1673

Course Title: Managerial Aspects for ICT Professionals

The 3-week course will develop the participant's prior exposure to the practical issues and theoretical concepts of management. The Programme introduces participants to the management process and develops a critical awareness of current management issues relevant to Information Systems professionals. It examines managerial decision making techniques and provides participants with an insight of planning, finance and human resource decision making techniques and supporting information systems. It builds on this understanding of managerial processes and functions to show how organizations can be analyzed, interpreted and modelled as systems.

HOW PARTICIPANTS WILL BENEFIT

• Demonstrate clear understanding of explain the nature of the management issues of interest to Information System professionals;
• Demonstrate an understanding of Describe the techniques for analysing organizations in a systematic manner;
• Gain knowledge Explain on current management issues relevant to information system professionals;
• Analyze organizations in a systematic manner and show how policy issues may be evaluated using organizational model;
• Analyze the requirements for financial, marketing, operations and human resource information systems;
• Analyze the relationship between financial, marketing, operations and human resource management in the overall corporate strategic planning process and their role in the delivery of strategic plan.

WHO SHOULD ATTEND?

ICT Professionals, Supervisors/Users with functional or ICT related project responsibilities in the private and public sectors.

TOPICS INCLUDE

• Business Planning & performance metrics;
• Resource management and budgets;
• IT cost structures and financial Information Systems;
• Corporate strategy;
• Operations and development in management thinking;
• Human resource management and HRIS;
• Entrepreneurship & leadership; System thinking.

Course No:  2017-07-03-3-10-1674

Course Title: Managing E-Records in Organizations

Developments in Information and Communication Technology have revolutionized the way people communicate. Individuals and organizations do not have to depend on paper-based media for communication. Teleconferencing and telecommuting have made meetings easier. However, these developments require that the media being used is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new devices have not been tested for long enough.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Establish and manage electronic records better;
• Appreciate the benefits of computerizing the records management system;
• Apply the principles of records management in managing electronic records;
• Explain the various formats for storage of e-information

WHO SHOULD ATTEND?

Records managers, Librarians and Documentarists; the right participant will be expected to have undertaken a basic course on Managing Records.

TOPICS INCLUDE

• Principles of records management;
• Introduction to electronic records;
• Valuing electronic records;
• Legal aspects of electronic records;
• Setting retention policies for electronic records;
• Archiving electronic records

Course No:  2017-11-06-3-10-1675

Course Title: Managing Knowledge in Organizations

Knowledge has become an important factor in production. Many countries that have embraced the concept have seen differences in their development efforts. They have become more competitive. The developments above make it imperative for developing countries to creatively seek, install, maintain and sustain better systems for managing their economies. This should put them in a more competitive position, too. They should aim at bringing out the best of a person to maximize on individual and organizational performance. Today, in the more developed countries knowledge has become the oil that lubricates the engine of growth to run smoothly. Knowledge is embodied in human beings. The issue is how to transfer that knowledge from the individual so that it becomes an organizational resource.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Develop and design a knowledge-capture, processing, storage, retrieval, dissemination and evaluation system especially for tacit knowledge;
• Develop and design a knowledge management centre that is in line with the strategic management plans of the parent organization;
• Monitor and evaluate the performance of the knowledge management system in the organization;
• Mainstream knowledge in the organization;
• Create awareness to staff at all categories of the importance of knowledge as

a tool for planning, problem solving and decision making, control and leading functions in any organization;

WHO SHOULD ATTEND?

Information Services Managers e.g., Librarians, Documentarists, Knowledge Workers, Records Managers, etc, in fields like health, industry, education, public services, security etc.

TOPICS INCLUDE

• An overview of knowledge and knowledge management;
• The surge to KM; mainstreaming knowledge in an organization;
• Explicit and tacit knowledge; requirements for sharing knowledge effectively;
• Benefits of knowledge sharing;
• Mainstreaming knowledge in organizations;
• The role of leadership in effective;
• Knowledge-driven organizations;
• Knowledge management.

Course No:  2017-04-24-3-10-1676

Course Title: Managing Libraries and Documentation Centres

Libraries have played a big role since the human being begun to seek to understand what lies beyond what is known. Scholars, decision makers, planners and even the general knowledge seekers have for ages depended and continue to depend on them. Information was kept on formats like animal skins; walls; papyrus. These formats have turned out to be useful sources of very rare information/knowledge. It is important to ensure that the people who are in charge of such information sources are well trained in developing, designing, evaluating systems that are used for creation, storage, retrieval and dissemination of information to the clients.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Apply techniques to manage the information services of an organization more effectively and efficiently;
• Develop and design information services capable of serving the information needs of the organization;
• Develop individual subject interest profiles for customizing services to individuals;
• Monitor and evaluate the performance of the information services.

WHO SHOULD ATTEND?

Information Services Managers like Librarians, Documentarists, Knowledge workers in fields like health, industry, education, public services, etc.

TOPICS INCLUDE

• Types of libraries and their respective roles in society;
• Role of Librarians and Documentarists in organizations;
• Information and knowledge management; repackaging of information;
• Selection, classification and indexing of materials for the users of the library;
• Library materials storage;
• Selective dissemination of information;
• User subject profiles;
• Information search strategy inter alia

Course No:  2017-10-09-3-10-1677

Course Title: .Microsoft Office Management for Executive Assistants

To confidently exploit the ICT potentials in-order to improve the delivery of services, there is need for a strategy to broaden the diffusion of ICT literacy across the board in an organization to include all administrative and secretarial functions. It is on this understanding that this course has been strategically designed to look at ICT as it fit into the overall picture of its execution of e-business. The programme aims at enhancing the organizational effectiveness and efficiency in the delivery of services through the utilization of latest ICT systems. Through lab practicals, participants will be exposed to some of the advanced office software tools relevant for the overall execution of administrative and secretarial functions.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Generate and update table of contents and insert table of figures;
• Prepare standard letters, create and edit data source, and manage diverse mailing lists using mail merge;
• Review document, track changes, add/ delete comments and accept/ reject changes;
• Create, set up, and print presentations with professional Animation schemes incorporating pictures, shapes, charts and graphics;
• Design and print quality publications with special effects, complex layouts and colour schemes;
• Create spreadsheets and database tables;
• Manage emails with large attachments and various formats online.

WHO SHOULD ATTEND?

Executive Assistants, Personal Secretaries and Administrative/ Secretarial staff.topics include

• The Electronic office practice and communication technology systems;
• Advanced features of MS Word, MS PowerPoint;
• Publication design;
• MS Excel;
• The internet technology;
• Database concepts.

Course No:  2017-02-06-3-10-1678

Course Title: Records Management

The existence of such artefacts as papyrus, stones, veal etc., on which early human being recorded what transpired during his/her time has enable us to have a glimpse of the time then. Without that we would have no history and therefore no culture. We would continue to re-invent the wheel, as it were. In modern times when information and knowledge are critical resources in decision making, planning and control it becomes important there are systems to capture the information and knowledge that the modern manager requires to make decisions. Accurate, timely, precise and relevant information can make a big difference between winning and losing. Organization must therefore set up systems for enabling them to get the information they require.

HOW PARTICIPANTS WILL BENEFIT

• Design, and develop and manage an effective and efficient records management system;
• Develop a records management strategy for the organization;
• Draw up and implement a security and vital records management programme; Conduct a records inventory or survey;
• Draw up, implement and evaluate a records retention and disposal schedule;
• Apply computer skills in managing records; Vital Records Management;

Security of records and information; Professional Ethics;

• Appreciate e-Records Management; and Evaluation of Records

Management Systems

WHO SHOULD ATTEND?

Records management staff in various fields, Documentarists, Archivists, Librarians.TOPICS INCLUDE

• Vital Records Management;
• Security of Records and information;
• Professional Ethics;
• An introduction to e-Records Management;
• Evaluation of Records Management systems;
• Organization-wide Integrated Records Management System inter alia.

Course No:  2017-05-22-3-10-1679

Course Title: Information Systems Auditing - August 2018

COURSE OVERVIEW

This programme presents information systems audit and management. Participants

will learn how to audit various ICT based systems. They will be provided with skills

to examine an organization’s ICT infrastructure; techniques to gather information

and preserve evidence, audit planning and management techniques; computer aided auditing techniques; risk analysis methodologies; reporting and communication

techniques and ICT governance frameworks.

WHO SHOULD ATTEND?

ICT professionals and auditors.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Conduct audits of information systems;

• Explain the role of information systems auditor and the audit function

• Plan for information systems audit;

• Explain the purpose of controls in an information system environment;

• Apply IT techniques to control access to systems, resources and data;

• Carry out a comprehensive risk analysis.

TOPICS INCLUDE

• The information system audit function;

• Information systems controls;

• Performing an information system audit;

• Risk management;

• Governance and ICT governance

Course No:  2018-08-06-3-10-1934

Course Title: Advanced e-Records Management

COURSE OVERVIEW

Developments in Information and Communication Technology have revolutionalised the way people communicate. The cell-phone makes it easier for people from all walks of life to communicate with anyone anywhere. Individuals and organizations do not have to depend on paper-based media to communicate. The transfer of money through the mobile phone has improved the life of the small-scale business. However, these developments require that the media being used for capturing such information/knowledge is managed properly. Magnetic tapes, flash disks, optical disks and the like have to be stored in appropriate environments to avoid corruption of data. This is especially important given that some of the new media have not been tested long enough. This course builds on the earlier course on Managing Electronic Records.

WHO SHOULD ATTEND?

Participants on this course are expected to have attended the course on managing

electronic records.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Explain the importance of an e-records management system given the developments in the business world today;

• Interpret the Law regarding use of electronic records;

• Identify the best electronic media for storing the organization’s data, information and knowledge;

• Establish, implement and manage electronic records applying the latest technologies;

• Monitor and evaluate an electronic management system.

TOPICS INCLUDE

• Review of the paper-based records management and archives management principles and practices;

• Application of ICT records management; software for managing electronic research.

• Records; storage of electronic records; digital archiving;

• Data mining; integrated records management systems

Course No:  2018-07-02-3-10-1936

Course Title: Computer Network and Administration

COURSE OVERVIEW

Today’s IT professionals need to deliver crucial services for organizations and their end users. This path offers system administrator training in installing, configuring and upgrading new systems. Windows active directory infrastructure implementation, routing and switching protocols configuration and troubleshooting, security, desktop support, Amazon web services, Linux, virtualization and more.

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Install and configure windows server operating system.

• Apply network principles to implement active directory infrastructure

• Configure and troubleshoot switching and routing protocols.

• Upgrade new systems.

• Deploy, implement, manage and maintain the industry’s leading VM platforms.

• Administer the leading organizational collaboration software on the market today, SharePoint.

• Examine open source operating system leader, Linux.

WHO SHOULD ATTEND?

This course is intended for system administrators/network Engineers/IT supports officers and IT technicians

COURSE OUTLINE

• Performing core configuration tasks

• Configuring active directory.

• Windows server active directory.

• Infrastructure security,

• Cryptography basics, and security implementation

• Working with AD sites.

• Administrating the active directory.

• Troubleshooting windows server active directory domain services by using group policy.

• Domain name system, and active directory certificate services

• Network infrastructure configuration

• Control system access and data security

• Configuring transmission control protocol/Internet protocol (TCP/IP) and Internetwork packet exchange (IPX) protocols.

• Backup configurations.

• IP addressing, sub-netting, routing protocols

• LAN switching

• Concepts and practices in wide area network (WAN) services:

• Frame relay

• Integrated services digital network (ISDN).

• Point to Point (PPP)

• Virtual local area network (VLAN).

• Run reports, configure service level agreements (SLAs) and perform instance

Course No:  2018-11-26-3-10-1941