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Human Resources Management
Human resource management (HRM) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws.

Course Title: Supervisory Skills for Senior Executive Assistants

Venue: Mbabane, SWAZILAND  
Learning Duration:  3 Weeks 
Starting: 3 Sep 2018  Ending: 21 Sep 2018
Fees: 2200 USD
Payment Details: To cover tuition and training materials only

COURSE OVERVIEW

This programme aims at equipping the senior executive assistants with knowledge and skills in supervisory work. It focuses on the role and responsibility of the supervisor and the answerabilities that are associated with this position.

 

WHO SHOULD ATTEND?

Senior executive assistants

 

HOW PARTICIPANTS WILL BENEFIT

At the end of the program participants will be able to:

  • Describe the practice of supervision and the roles and responsibilities of those in supervisory positions

  • Practice supervisor's roles of work planning, workforce planning, leadership, communication, motivation and team building

  • Apply basic skills of coaching, counselling, mentoring, appraising subordinates’ performance

  • Apply supervisory principles to manage work discipline

 

TOPICS INCLUDE

  • The supervisory management job;

  • Basic elements of supervision

  • The supervisor and management roles;

  • The supervisor and organization of work;

  • Managing individuals, groups and teams;

  • Understanding human behaviour and improving human relations;

  • Work planning and scheduling;

  • Motivating employees and getting work done;

  • Improving supervisor-employee communication;

  • Handling employee welfare, health and safety matters;

  • The people skills of mentoring, coaching and counseling;

  • Training subordinates on-the-job;

  • Exercising controls and ensuring quality and quantity of work;

  • Dealing with workplace conflicts;

  • Exercising leadership and making use of power and authority;

  • Ensuring financial and cost controls to enhance productivity;

  • Measuring employees’ performance and recommending appropriate rewards

Course No:  2018-09-03-3-8-2127

Apply Online

PROGRAMME ANNOUNCEMENTS

ESAMI DOCTORAL & DEGREE PROGRAMMES

14 May 2018
    BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.   S/N VEN...
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