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Human Resources Management
Human resource management (HRM) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws.
Sorry,the application deadline for this course has expired.

Course Title: Office Management and Hygiene Programme for Office Assistants

Venue: Mombasa, KENYA  
Learning Duration:  2 Weeks 
Starting: 12 Mar 2018  Ending: 23 Mar 2018
Fees: 1500 USD
Payment Details: To cover tuition and training materials only

COURSE OVERVIEW

Office assistants typically work with others to make sure that an office functions better. They provide administrative and clerical support for proper functioning of organization offices. They must have many skills in order to perform their duties effectively. These skills are technical, administrative, interpersonal and conceptual. Technical skills are essential for understanding and executing specific duties and clerical routine tasks. Administrative abilities enable one to understand and follow policies and procedures in order to carry out organizational activities in an orderly manner. Interpersonal skills consist of the abilities to understand other people and interact effectively with them. Conceptual skills involve the ability to acquire, analyze, and interpret information in a logical manner. The above skills form the basis of important management and administrative activities such as front office management, customer care, records management, information management, office hygiene etc.

 

WHO SHOULD ATTEND?

All office assistants and people newly appointed to supervisory roles, along with Secretaries and record clerks within the office environment, who want to build on their skills and knowledge

 

HOW PARTICIPANTS WILL BENEFIT?

Upon completion of the course, participants will be able to:

  • Enhance their personal effectiveness and development

  • Perform office and administrative functions effectively and efficiently.

  • Improve ability to independently with less supervision

  • Deal with day to day work problems more effectively

  • Improve relationships with colleagues and customers

  • Communicate more effectively

  • Provide better care to customers

  • Enhance hygiene in the work place

  • Apply proper etiquettes at all times

  • Handle stressful situations

 

TOPICS INCLUDE

  • Office management

  • Administrative services management

  • Management functions

  • Records management

  • Problem solving and decision making

  • Interpersonal and communication skills

  • Customer care

  • Personal effectiveness

  • Team working skills

  • Time management

  • Managing stress

Course No:  2018-03-12-3-8-2120

PROGRAMME ANNOUNCEMENTS

BUSINESS SCHOOL CALENDAR FOR 2018

2 Jul 2018
  BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.     DBA COMMENC...
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