Short Courses

Course Title: Public Service Innovations

COURSE OVERVIEW

In line with the ‘new public management’ principles, many governments across the world have been attempting to transform their economies; in particular, their public services. Some have introduced many innovations and policy changes, as well as improving their governance record. However, only few countries can be said to have done very well in this regard. This workshop provides an opportunity for African governments to learn important lessons about public service reforms, effective policy formulation and implementation and good governance. The course draws heavily from experiences of two countries in particularly Malaysia and Singapore.

WHO SHOULD ATTEND?

Senior officials in the public service

HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

• Apply new performance management principles,

• Identify drivers of public service innovations and reform in a country;

• Appreciate role and significance public private sector partnerships in development;

• Identify strategies used by the more successful countries in moving their countries from underdevelopment to developed status.

TOPICS INCLUDE

• Drivers of public service innovations and reform;

• ‘Whole of government’ concept;

• Public private sector partnerships;

• Reengineering public service delivery;

• New codes of conduct for public servants;

• Principles of integrity;

• Quality and productivity improvement drives;

• Service charters and customer orientation;

• E-government innovations.

Course No:  2018-07-09-3-11-2064