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Short Courses

Governance and Public Sector Management
Sorry,the application deadline for this course has expired.

Course Title: Best Practices in Public Service Delivery

Venue: DUBAI, UAE  
Learning Duration:  1 Week 
Starting: 12 Feb 2018  Ending: 16 Feb 2018
Fees: 1500 USD
Payment Details: To cover tuition and training materials only.

COURSE OVERVIEW
In many African countries, central and local governments continue to provide services to citizens. Governments have also contracted out some public services to the private sector and not - for - profit organisations. Regardless of the mode of delivery, citizens perennially express dissatisfaction with the quality, quantity and cost effectiveness of public services, lack of transparency in service   provision, “rent seeking” behaviour and poor customer relations. The programme will address emerging methods and approaches in improving public service delivery.

WHO SHOULD ATTEND?
Permanent/principal secretaries, commissioners, directors and senior officials in
government ministries at central and local level- executive agencies and enterprises
in both the public and private sectors.

HOW PARTICIPANTS WILL BENEFIT
At the end of the course participants will be able to:
    • Describe comprehensive step by step methodology for analysing public service delivery;
    • Apply methods for analysing the contribution of various actors in the public service value chain;
    • Apply analytical techniques for public service delivery improvements.

TOPICS INCLUDE
    • Public sector value chain;
    • Alternative service delivery methodologies;
    • Service delivery surveys;
    • Designing quick wins;
    • Designing client service charters;
    • Operationalising client service charters

Course No:  2018-02-12-3-11-2024

PROGRAMME ANNOUNCEMENTS

BUSINESS SCHOOL CALENDAR FOR 2018

2 Jul 2018
  BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.     DBA COMMENC...
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