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Corporate Intrapreneurship

Course Title: Incident Management

Venue: Lusaka, ZAMBIA  
Learning Duration:  2 Weeks 
Starting: 18 Jun 2018  Ending: 29 Jun 2018
Fees: 1500 USD
Payment Details: To cover tuition and training materials only.

COURSE OVERVIEW

Incidents are becoming common in modern day organizations, Incident management is a term describing the activities of an organization to identify, analyze and correct hazards to prevent future re-occurrence. The goal of incident management is to restore normal service operation as quickly as possible following and incident, while minimizing impact to business operation and ensuring quality is maintained. Some of these incidents have included amongst others, terrorism, floods, fire, earthquake and epidemics.

Its purpose is to support the incident management process with the ability to log incidents, classify according to impact and urgency, assign to appropriate groups, escalate and manage through to resolution and reporting. The incident is recorded and tracked throughout the entire incident life cycle until services have been restored and issue has been completely resolved. Within the platform, incidents are handled with the task record system

 

WHO SHOULD ATTEND?

The programme is designed for senior officers dealing in public sector organization and NGOs. These include risk assessment officer, security personnel, Disaster Management officer and Planning Officers.

 

HOW PARTICIPANTS WILL BENEFIT

At the end of the course, participants will be able to:

  • Formulate incident Policy

  • Design incident process

  • Assess and respond to incidents

  • Mitigate incidents

  • Recovery and rehabilitation

 

TOPICS INCLUDE

  • Incident policy

  • Incident process

  • Natural hazards

  • Incident response

  • Rehabilitation and reconstruction

  • Incident identification and classification

  • Incident Assessment

  • Risk matrices

  • Risk Assessment

  • Incident communication and planning

Course No:  2018-06-18-3-17-1974

Apply Online

PROGRAMME ANNOUNCEMENTS

ESAMI DOCTORAL & DEGREE PROGRAMMES

14 May 2018
    BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.   S/N VEN...
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