Course Title: Advanced Public Relations and Customer Care
Venue: Durban, SOUTH AFRICA
Learning Duration: 2 Weeks
Starting: 3 Sep 2018 Ending: 14 Sep 2018
Fees: 1500 USD
Payment Details: To cover tuition and training materials only.
This course is an advanced version of the management of public relations (PR) and Customer care programme. It will be more interactive and will address critical issues in PR and customer care. It will also provide an excellent opportunity to extend and renew experiences of key aspects of public relations and customer care. The programme is very practical and participative. Lectures will be spiced with individual and group exercises and case studies. Real cases from participants own institutions will be used as a basis for analysis
HOW PARTICIPANTS WILL BENEFIT
At the end of the course, participants will be able to:
Identify emerging issues in public relation
Mount PR programs
Apply principles on quality control
Apply techniques to customer relationship management
WHO SHOULD ATTEND?
Customer care / Relations personnel, Past participants in the Management of PR and Customer care programme and Customer service management programme.