The ICT programme has been widely acclaimed as one of the most competitive programmes in the region.
The programme covers specializations in the areas of Hardware, Software and Design in addition to equipping
the student with a wide range of skills and knowledge necessary for any Information Technology professional.
Payment Details: To cover tuition and training materials only.
Information Technology Infrastructure Library (ITIL) is the World’s leading documentation approach to IT service management, utilized by some of the world’s largest organisations including NASA, the NHS and HSBC Bank. Through ITIL, participants will explore specialized principles used to manage and streamline IT infrastructure while utilizing best practice principles for identifying and implementing documentation.
HOW PARTICIPANT WILL BENEFIT
At the end of the course participant will be able to:
Comprehend the principles and concepts of IT service management as a practice
Comprehend the ITIL @Service lifecycle and its purpose
Comprehend the generic concepts and definitions used in ITIL® and understand the key principles and models
Describe the processes and their role within an IT organization
Explain the roles as defined within ITIL®
WHO SHOULD ATTEND?
IT professionals, IT Support staff, Application, project and business managers and any member of an IT team involved in the delivery of IT services
ITIL service strategy: Understanding organizational objectives and customer needs
ITIL Service design: turning the service into a plan for delivering the business objectives
ITIL service transition: developing and improving capabilities for introducing new services into supported environments
ITIL Continual service improvement: Achieving services incremental and large–scale improvements