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Information Communication Technology

The ICT programme has been widely acclaimed as one of the most competitive programmes in the region.
The programme covers specializations in the areas of Hardware, Software and Design in addition to equipping
the student with a wide range of skills and knowledge necessary for any Information Technology professional.

Course Title: ICT Infrastructure Management - Sept 2018

Venue: Mombasa, KENYA  
Learning Duration:  3 Weeks 
Starting: 3 Sep 2018  Ending: 21 Sep 2018
Fees: 2200 USD
Payment Details: To cover tuition and training materials only.

COURSES OVERVIEW

Information Technology Infrastructure Library (ITIL) is the World’s leading documentation approach to IT service management, utilized by some of the world’s largest organisations including NASA, the NHS and HSBC Bank. Through ITIL, participants will explore specialized principles used to manage and streamline IT infrastructure while utilizing best practice principles for identifying and implementing documentation.

 

HOW PARTICIPANT WILL BENEFIT

At the end of the course participant will be able to:

  • Comprehend the principles and concepts of IT service management as a practice

  • Comprehend the ITIL @Service lifecycle and its purpose

  • Comprehend the generic concepts and definitions used in ITIL® and understand the key principles and models

  • Describe the processes and their role within an IT organization

  • Explain the roles as defined within ITIL®

 

WHO SHOULD ATTEND?

IT professionals, IT Support staff, Application, project and business managers and any member of an IT team involved in the delivery of IT services

 

TOPICS INCLUDE

  • ITIL service strategy: Understanding organizational objectives and customer needs

  • ITIL Service design: turning the service into a plan for delivering the business objectives

  • ITIL service transition: developing and improving capabilities for introducing new services into supported environments

  • ITIL Continual service improvement: Achieving services incremental and large–scale improvements

Course No:  2018-09-03-3-10-1951

Apply Online

PROGRAMME ANNOUNCEMENTS

ESAMI DOCTORAL & DEGREE PROGRAMMES

14 May 2018
    BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.   S/N VEN...
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