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Human Resources Management
Human resource management (HRM) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws.
Sorry,the application deadline for this course has expired.

Course Title: Improving Interpersonal Relations at Work

Venue: Lusaka, ZAMBIA  
Learning Duration:  2 weeks 
Starting: 20 Mar 2017  Ending: 31 Mar 2017
Fees: 1500 USD
Payment Details: to cover tuition and training materials only.

The importance of effective people skills will never diminish at workplaces even with the advent of new information communication technology (ICT). The new technologies have certainly sped-up the way things get done in the modern workplace, but have also raised the expectations of how fast things need to get done. Today, people do not say they need something done tomorrow. They need it 'yesterday'. With the advent of technology, work in many ways has become easier and faster, but work-related tensions are probably higher than ever before. Stress is everywhere and we all know that when tensions are high, the potential for friction between individuals rises proportionately. It does not matter what area of the economy you are because the same forces are at play everywhere. No matter what line of work, level of authority, professional career, degree of success depends on one's ability to interact effectively with other people. In fact effective interpersonal skills are one of the major key factors for effective people management


At the end of the course participants should be able to:

  • Communicate assertively as a leader with all stakeholders;
  • Motivate subordinates uniquely but appropriately to foster effective; people mobilisation, empowerment and alignment towards achieving organizational goals;
  • Apply management principles to manage diverse individuals and groups;
  • Apply management principles to delegate tasks and team development.


The course is particularly suitable for lower and middle managers.


  • Personality and behaviour vs. relationships;
  • Influencing through persuasion;
  • Effective interpersonal communication;
  • Emotional intelligence self and social;
  • Awareness to foster relationship management
  • Leadership and motivation;
  • Leadership mastery;
  • Becoming a highly effective individual;
  • Effective team development and management.

Course No:  2017-03-20-3-8-1811



14 May 2018
    BUSINESS SCHOOL CALENDAR FOR 2018   ESAMI Business School is inviting applications for its degree programmes scheduled to commence as below.   S/N VEN...
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