Performance management systems that support effective strategy implementation are needed in all government institutions. Simplifying and communicating the strategic plan so that it is understood and effectively communicated is a 'must do' for any organisation that wants to address the inherent structural conflict between strategy and organisational design and dissonance between long term planning and operational issues. This course takes participants through the balanced scorecard perspectives (learning and growth, business processes, customers/stakeholders satisfaction and financial) and delves into the importance of aligning vision, people, management and resources in a manner that dramatically improves organizational performance and enhances strategy implementation. A comparison between various
performance management approaches and the balanced scorecard is made.
HOW PARTICIPANTS WILL BENEFIT
At the end of the course participants will be able to:
- Develop a whole of government strategy map based on long term national
- Formulate strategic plans that are balanced scorecard compliant;
- Formulate a strategy based scorecard system;
- Develop a strategy map for their organisations;
- Develop skills and strategies that align and rally the human capital towards
attainment of key strategic objectives;
- Overcome the inhibitors to effective realization of strategic plans;
- Cascade the strategy to departments and individual level.
WHO SHOULD ATTEND?
Directors in charge of planning and employees working in those departments, economists in the ministries of national planning, economists in charge of planning in the ministries, directors of performance management and performance contracting, senior officers working in public service commissions, champions of public sector reforms.
- The balanced scorecard concept;
- Balanced scorecard versus other performance management systems;
- Building a balanced scorecard system;
- Cascading the balanced scorecard;
- Automating the balanced scorecard system;
- Developing a strategy map.