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Short Course: Governance And Public Sector Management

Sorry,the application deadline for this course has expired.

Course Title: Best Practices in Public Service Delivery

Venue: Dubai, UAE  
Learning Duration:  1 week 
Starting: 6 Feb 2017  Ending: 10 Feb 2017
Fees: 1500 USD
Payment Details: to cover tuition and training materials only.

In many African countries, central and local governments continue to provide services to citizens. Governments have also contracted out some public services to the private sector and not - for - profit organisations. Regardless of the mode of delivery, citizens perennially express dissatisfaction with the quality, quantity and cost effectiveness of public services, lack of transparency in service provision, "rent seeking" behaviour and poor customer relations. The programme will address emerging methods and approaches in improving public service delivery.

WHO SHOULD ATTEND?

Permanent/principal secretaries, commissioners, directors and senior officials in government ministries at central and local level- executive agencies and enterprises in both the public and private sectors.HOW PARTICIPANTS WILL BENEFIT

At the end of the course participants will be able to:

  • Describe comprehensive step by step methodology for analysing public service delivery;
  • Apply methods for analysing the contribution of various actors in the public service value chain;
  • Apply analytical techniques for public service delivery improvements.

TOPICS INCLUDE

  • Public sector value chain;
  • Alternative service delivery methodologies;
  • Service delivery surveys;
  • Designing quick wins;
  • Designing client service charters;
  • Operationalising client service charters.

Course No:  2017-02-06-3-11-1681

PROGRAMME ANNOUNCEMENTS

THE ESAMI/UNIES DBA PROGRAMME

5 May 2017
ESAMI and UNIES/StatMind will are offering a DBA degree. For more information visit the DBA Page
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